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- Tasks: Provide top-notch admin support to the Physical Health and Wellness Team.
- Company: Join the South West Yorkshire Partnership NHS Trust in a friendly environment.
- Benefits: Enjoy a competitive salary, flexible working hours, and ongoing training opportunities.
- Other info: Opportunity for career growth in a supportive team atmosphere.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Good communication skills and experience in customer service are essential.
The predicted salary is between 25272 - 25272 £ per year.
We are looking for a friendly, organised, and compassionate individual to join our Phone Hub Team at Folly Hall Mills, Huddersfield. In this role you will support your manager/supervisor by delivering high‑quality administrative support to the Physical Health and Wellness Team and the CMHT phone hub.
Key responsibilities:
- Ensure administrative tasks match the service output requirements.
- Make clinic appointments for health care facilitators with SMI patients in GP practices across north and south Kirklees.
- Follow up patients who do not attend appointments and re‑book them.
- Support health care facilitators and the clinical team leader with additional administrative work when requested.
- Track and manage referrals, inform patients of updates and ensure confidentiality.
- Type and send appointment letters.
- Communicate effectively with patients, staff and external partners using verbal and written channels.
- Demonstrate flexible understanding of reasonable adjustments for SMI patients and the wider service.
About You
- Excellent communication and interpersonal skills – able to treat people kindly and sensitively in person and over the phone.
- Highly organised with a keen eye for detail and calm under pressure.
- Good IT skills, competent in Microsoft Office applications.
- Can work effectively as part of a team and adapt to daily demands.
- Previous experience in a customer‑service role, preferably in a healthcare setting.
Experience & Qualifications
- NVQ level 2 or RSA II or OCR II (or equivalent) in related subjects – business admin, typing/word processing, customer services.
- Demonstrated competency at level 2.
- Proficient with Microsoft Word, Excel, Outlook, PowerPoint and other Office applications.
- Experience with email, electronic diaries, arranging meetings and prioritising tasks.
- Secretarial or administrative experience – including copy or audio typing is desirable.
- Knowledge of GDPR, diversity/cultural awareness, Health & Safety and moving & handling is desirable.
- Willingness to undertake further study or development.
Personal & Professional Attributes
- Willingness to undertake Trust mandatory training and ongoing refresher training.
- Good written and verbal communication, decision‑making and prioritisation.
- Customer‑care focus, interpersonal skills, empathy and resilience to pressure.
- Observational skills to identify risks and act appropriately.
- Adherence to Trust values and positivity, flexibility, politeness, and confidentiality.
- Flexibility to travel across the Trust as required.
- Positive, responsive attitude, appropriate dress and ability to work under pressure.
- Must have a satisfactory sickness record over the previous two years and fulfil Occupational Health requirements.
Employer Information
South West Yorkshire Partnership NHS Trust – Folly Hall Mills, St Thomas Road, Huddersfield, HD1 3LT.
Contract: Permanent – Full‑time, flexible working. Band 2, Salary £25,272 per annum.
Equal Opportunities
We encourage and welcome applications from all protected characteristic groups, and we value diversity – our workforce should reflect our communities. All employees are encouraged to have up‑to‑date flu vaccination to protect staff and patients.
Additional Information
The role does not meet the minimum requirements to sponsor a visa at this time; we only accept candidates who can prove their right to work in the UK or through alternative visa routes.
Questions/Informal chat: Donna Silver, Locality Resource Manager, 07342 077 365.
Administrative Assistant in Huddersfield employer: Cheswold Park Hospital
Contact Detail:
Cheswold Park Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Assistant in Huddersfield
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for an Administrative Assistant role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Grab a mate and do some mock interviews. Focus on showcasing your excellent communication and organisational skills, as well as your ability to handle pressure – all key for this role.
✨Tip Number 3
Be proactive! If you see a job that fits, don’t just wait for the perfect moment. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows initiative and can make you stand out!
✨Tip Number 4
Tailor your approach! Research the South West Yorkshire Partnership NHS Trust and understand their values. When you get the chance to chat with someone from the team, mention how your skills align with their mission and how you can contribute.
We think you need these skills to ace Administrative Assistant in Huddersfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills match the job description. We want to see how you can bring your friendly and organised nature to our Phone Hub Team!
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to showcase your excellent written and verbal skills. Use clear and concise language in your application to demonstrate your ability to communicate effectively.
Highlight Relevant Experience: If you've got previous experience in customer service or healthcare, make it shine! We love seeing how your background can contribute to supporting our Physical Health and Wellness Team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process smoothly. We can’t wait to hear from you!
How to prepare for a job interview at Cheswold Park Hospital
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and think about how your skills and experiences align with them. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As an Administrative Assistant, excellent communication is crucial. Prepare examples of how you've effectively communicated with patients or colleagues in previous roles. Be ready to demonstrate your ability to handle sensitive situations with empathy and professionalism during the interview.
✨Highlight Your Organisational Skills
Being organised is key for this position. Think of specific instances where you've successfully managed multiple tasks or prioritised effectively under pressure. Share these examples during your interview to illustrate your capability to handle the demands of the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and helps you determine if it's the right fit for you. Consider asking about the team dynamics, training opportunities, or how success is measured in the role.