Receptionist/Admin Assistant in Cudworth

Barnsley NHS Talking Therapies Team aims to improve access to psychological therapy and treatment for people with mild to moderate mental health problems. We are seeking to recruit a temporary 12 months Receptionist/Admin Assistant to join our busy front line Admin Team based at Rose Tree Avenue, Cudworth, Barnsley. Providing a high-quality administration & reception service to our service users & visitors, whilst always ensuring confidentiality.

Excellent administrative skills are essential to provide support to our large team. The role is for 30 hours per week, 9am to 5pm, working 4 days - Monday, Tuesday, Thursday & Friday.

Job Location: Rose Tree Avenue, Cudworth, Barnsley, South Yorkshire, S72 8UA.

Main Duties:

• The right person will possess an NVQ Level 2 or RSA 2 Word Processing qualification or an equivalent level 2 administration qualification or relevant administration experience.
• Previous healthcare experience would be preferred but is not essential.
• You must be proficient in the use of Microsoft packages & can learn new IT packages and clinical systems used within the NHS.
• You will be able to demonstrate excellent interpersonal, problem solving, organisational & communication skills combined with essential frontline customer services skills and a self‑motivated and flexible approach to work.
• Have ability to be flexible & willing to adapt to change to meet the demands of the post.
• Work with sensitivity & have a good understanding of the service provision.
• Always use effective verbal & written communication, incorporating tact, empathy, consideration, courtesy, & confidentiality.
• Adapt style of communication to respond to others communication difficulties.

We use daily the clinical systems named PCMIS, SystmOne, Portia & NHS Spine, alongside all MS packages. Training will be given for all systems. Note & minute taking & audio typing are listed on the job spec, these are not essential requirements to this job role.

All employees of the Trust are strongly encouraged to have their up‑to‑date flu vaccination to protect staff and patients.

Job Responsibilities:

• Under the supervision / direction of the Administrative Supervisor, within a delegated framework for agreed tasks, be aware of and able to undertake the basic, routine admin / communication requirements of the service.
• Provide a confidential service to clinical / support services, in an efficient manner.
• Follow and ensure the service is provided in accordance with well‑established policies, procedures, protocols and guidelines and service delivery plans.
• Demonstrate knowledge of the service to enable the post holder to contribute and inform decision making within the service.
• May work within clinical environments where basic conflict resolution may be required.
• Work flexibly to meet the needs of the service.
• Develop and maintain good working relationships by being flexible, adaptable, polite, positive and empathetic providing and receiving routine information.
• Work with sensitivity and have an understanding of the service and issues experienced by users.
• Use effective verbal / written communication at all times, incorporating tact, empathy, consideration, courtesy and confidentiality.
• Respond to others communication difficulties.
• Assist in ensuring the service experience is positive and service user confidentiality is maintained at all times.
• Treat everyone eg, service users, their relatives, visitors, colleagues etc, with respect, dignity, courtesy and in accordance with the Trusts Values.

Person Specification:

• Good written communication skills, with the ability to deal with and prepare routine written correspondence.
• Good verbal communication skills, with the ability to obtain information and pass on comprehensive and confidential messages.
• Good customer care skills.
• Good interpersonal skills.
• Diversity / cultural awareness.
• Resilience to pressure and exposure to emotional / distressing situations.
• Non‑judgemental, empathetic manner.
• Able to use observation skills to identify potential risks and act appropriately.
• Demonstrates Trust Values.

• Must be willing / able to undertake all appropriate Trust mandatory training requirements, and subsequent refresher training relevant to the area.
• Must be willing / able to undergo job development and training and maintain skills.

• In using Microsoft Word and other Microsoft applications, e.g. Excel, Outlook, PowerPoint etc.
• In using email, maintaining and updating paper and electronic diaries, arranging meetings.
• In working as an effective team member with minimum supervision.
• Understanding of the need to maintain strict confidentiality.
• In using a degree of initiative.
• In organising and prioritising own tasks in order to meet deadlines.

• Ability to be flexible to meet the demands of the post.
• Responsive attitude and approach.
• Dress appropriately for the environment.
• Ability to travel around the Trust as appropriate to role.

• As appropriate to the role: NVQ level 2 (or equivalent level qualification), or RSA II. Or, be able to demonstrate competency at level 2.

• A satisfactory sickness record over the previous 2 years (subject to the need to act with fairness and equality of opportunity, particularly where the sickness is related to a disability and/or pregnancy).
• Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary).

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.