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- Tasks: Join a dynamic team providing essential administrative support in a healthcare setting.
- Company: Be part of a caring community service focused on musculoskeletal health.
- Benefits: Flexible part-time hours, competitive salary, and supportive training environment.
- Other info: Opportunity for personal growth and development in a rewarding role.
- Why this job: Make a real difference by helping service users navigate their care pathways.
- Qualifications: Experience in administration, strong communication skills, and a commitment to confidentiality.
The predicted salary is between 25760 - 27476 £ per year.
We have an exciting opportunity for an enthusiastic and experienced Band 3 secretary/administrator to join our Musculoskeletal Community Service. This part‑time role is 30 hours per week, spread over five days. The successful candidate will work in a dynamic team of administrators and Musculoskeletal Physiotherapists in an outpatient service. You will be the first point of contact for service users, providing telephone and face‑to‑face support and helping to guide them through their care pathway. Your role is essential to the smooth and efficient running of the service. Based at the New Street Health and Wellbeing Centre in Barnsley, occasional travel between sites may be required to meet service needs. We provide a supportive work environment with training and supervision to help you deliver high‑quality customer care.
Job Responsibilities
- Provide confidential and efficient secretarial/administrative services to clinical and support services under the supervision of the Administrative Supervisor.
- Operate within established policies, procedures, protocols and guidelines, acting within your competence.
- Demonstrate sound knowledge of the service to inform decision‑making and contribute to service improvement.
- Work within clinical environments where conflict resolution may be required.
- Serve as the principal point of contact for service users, individuals from the Trust, members of the public and other stakeholders.
- Work flexibly to meet the needs of the service, including evenings and weekends.
- Build and maintain positive working relationships, communicating effectively, respectfully and empathetically.
- Prioritise own tasks, exercising independence, initiative and judgement; identify and resolve problems within your skill set and refer issues beyond your authority to the Administrative Supervisor.
- Adhere to departmental and Trust policies and procedures at all times.
- Use effective verbal and written communication, incorporating tact, empathy, courtesy and confidentiality; adapt your style to different user communication needs.
- Ensure a positive service experience for users and maintain confidentiality in all interactions, treating users, colleagues and others with respect and dignity in line with the Trust’s values.
Location and Working Pattern
New Street Health and Wellbeing Centre, Upper New Street, Barnsley, S701LP. Band 3 – £25,760 to £27,476 per annum (per band rates). Permanent contract, part‑time (30 hours), flexible working arrangements.
Person Specification – Experience (Essential)
- Recent secretarial or administrative experience, including copying, audio typing, and note taking.
- Proficiency in email management, diary maintenance (paper and electronic) and meeting arrangement.
- Competence in Microsoft Word, Excel, Outlook and PowerPoint.
- Ability to work effectively in a team with minimal supervision.
- Experience working in a busy environment with competing demands.
- Strong organisational skills, including the ability to prioritise tasks and meet deadlines.
- Commitment to maintaining strict confidentiality.
Person Specification – Experience (Desirable)
- Experience working in a caring environment.
- Experience dealing with the public.
Person Specification – Personal Attributes (Essential)
- Flexible and responsive to meet the demands of the post.
- Professional appearance suitable for the workplace.
- Willingness to travel within the Trust as required.
Person Specification – Special Knowledge, Skills and Competences (Essential)
- Excellent written and verbal communication skills, with the ability to produce routine correspondence accurately.
- Ability to obtain and pass on confidential information sensitively.
- Decision‑making and prioritisation skills.
- Knowledge of the Data Protection Act.
- Customer care skills and good interpersonal skills.
- Understanding of diversity and cultural issues.
- Resilience to pressure and exposure to emotional or distressing situations.
- Non‑judgemental, empathetic manner and ability to identify potential risks.
- Demonstrated knowledge of and adherence to Trust values.
- Willingness to complete Trust values‑based induction.
Person Specification – Special Knowledge, Skills and Competences (Desirable)
- Knowledge of information governance.
Person Specification – Training (Essential)
- Willingness to undertake all Trust mandatory training and subsequent refresher training relevant to the area.
- Willingness to undertake job development and training to maintain skills.
Person Specification – Qualifications (Essential)
- NVQ Level 3 (or equivalent qualification) or RSA III, or demonstration of competency at Level 3.
Person Specification – Qualifications (Desirable)
- Willingness to undertake further studies or development.
Person Specification – Physical Attributes (Essential)
- Good sickness record over the previous two years, subject to a fair assessment of any disability or pregnancy‑related sickness.
- Ability to fulfil Occupational Health requirements for the post, with reasonable adjustments if necessary.
Administration Officer employer: Cheswold Park Hospital
Contact Detail:
Cheswold Park Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Officer
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Grab a friend or family member and do some mock interviews. Focus on common questions and how you can showcase your experience in administration and customer care. Confidence is key!
✨Tip Number 3
Tailor your approach! When you find a job that excites you, research the company and its values. Use this info to highlight how your skills and experiences align with their needs during interviews or networking chats.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Administration Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the job description. We want to see how you fit into our team, so don’t hold back on showcasing your secretarial and administrative prowess!
Show Off Your Communication Skills: Since you'll be the first point of contact for service users, it's crucial to demonstrate your excellent written communication skills. Use clear and concise language in your application to reflect how you would communicate with our clients.
Highlight Your Organisational Skills: We’re looking for someone who can juggle multiple tasks effectively. In your application, give examples of how you've managed competing demands in previous roles. This will show us that you can thrive in a busy environment like ours!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Cheswold Park Hospital
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Administration Officer. Familiarise yourself with the job description and think about how your previous experience aligns with the tasks mentioned, like providing efficient secretarial services and maintaining confidentiality.
✨Showcase Your Communication Skills
As the first point of contact for service users, effective communication is key. Prepare examples of how you've successfully communicated in past roles, especially in busy environments. Be ready to demonstrate your ability to adapt your communication style to different audiences during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've had to resolve conflicts or problems in a professional setting. Highlight your decision-making skills and how you prioritised tasks under pressure. This will show that you can handle the demands of the role and contribute to service improvement.
✨Emphasise Your Teamwork Experience
The role requires working closely with a dynamic team, so be prepared to discuss your experience in collaborative settings. Share examples of how you've built positive working relationships and supported colleagues, as this will reflect your ability to fit into their team culture.