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- Tasks: Lead a team to ensure our rooms and public areas are spotless and welcoming.
- Company: Join The White Horse, a charming 15th-century inn in beautiful North Norfolk.
- Benefits: Enjoy flexible hours, tips, discounts, and exciting team incentives.
- Why this job: Be part of a friendly team that values your hard work and offers growth opportunities.
- Qualifications: Attention to detail is key; previous experience is a bonus but not required.
- Other info: Join a supportive community with access to exclusive discounts and rewards.
The predicted salary is between 24000 - 36000 £ per year.
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We’re looking for a dedicated and detail-oriented Head Housekeeper to join our team at The White Horse in Blakeney, a charming 15th-century coaching inn nestled on the stunning North Norfolk coast. As part of the Chestnut group, we pride ourselves on creating warm, welcoming experiences for our guests—and it all starts with clean, comfortable spaces. If you take pride in your work, enjoy being part of a friendly and supportive team, and want to grow in a professional hospitality environment, we’d love to hear from you.
Why your role will be important:
- First Impressions : The cleanliness of our rooms and public areas creates a lasting first impression for guests, setting the tone for their entire experience.
- Comfort and Safety : A tidy and well-maintained environment ensures guests feel comfortable and safe, encouraging them to return and recommend our gorgeous pubs
- Positive Reviews : Cleanliness is one of the most frequently mentioned aspects in reviews. Your attention to detail helps us maintain high ratings and attract more guests.
- Operational Efficiency : A well-organized housekeeping process contributes to the overall efficiency of our operations, allowing us to provide consistent and high-quality service.
We are looking for individuals who:
·Have a great eye for detail and organisation
- Will ensure guest rooms, public areas, and facilities are impeccably clean and well-maintained.
- Will report any maintenance issues and help maintain a safe, pleasant environment for guests.
- Collaborate with other team members to deliver outstanding service.
Why Join Us?
- Incentives : Enjoy both team and individual incentives that reward your hard work and dedication – including staff days out and trips abroad
- Flexible Hours : Allowing our employees to maintain a work and home life balance
- Tips : Earn tips on top of your competitive hourly pay. Enjoy tracking your financial progress by using Wagestream
Perks of Working with Us:
- Being part of a friendly, supportive team as well as integrating with an array of different staff teams from other Chestnut properties
- Opportunities for growth and development within hospitality careers
- A vibrant, community-focused work environment.
- Enjoy both food and room discounts with friends
- Access to our exclusive Chestnut Hub which offers 100s of high street discounts
- Industry accredited and nationally recognised qualifications
- Employee reward and recognition prizes
- Referral scheme (earn up to £1500 per referral)
Who are Chestnut?
·Located within the East Anglia region, we are a growing group of stunning pubswith rooms, big houses and bottle shops.We are proud yet humble and at our core, we always strive to do the best we can for our fantastic people. Our team members are at the heart of who we are, whichis why we offer a variety of hours to suit our team members and their personal commitments.
*Any previous experience welcomed, however not essential.
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Head Housekeeper employer: Chestnut
Contact Detail:
Chestnut Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Housekeeper
✨Tip Number 1
Familiarise yourself with the specific standards of cleanliness and organisation that The White Horse upholds. Visit their website or social media pages to get a feel for their style and values, which will help you align your approach during the interview.
✨Tip Number 2
Network with current or former employees of Chestnut group if possible. They can provide valuable insights into the company culture and expectations, which can give you an edge in understanding what they are looking for in a Head Housekeeper.
✨Tip Number 3
Prepare to discuss your previous experiences in detail, especially any roles related to housekeeping or hospitality. Highlight specific examples where your attention to detail made a difference in guest satisfaction or operational efficiency.
✨Tip Number 4
Show enthusiasm for the role and the company during your interactions. Expressing genuine interest in creating welcoming experiences for guests can set you apart from other candidates and demonstrate that you share their values.
We think you need these skills to ace Head Housekeeper
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Head Housekeeper position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Create a CV that showcases your relevant experience in housekeeping or hospitality. Emphasise your attention to detail, organisational skills, and any previous roles that demonstrate your ability to maintain cleanliness and safety in a hospitality environment.
Write a Strong Cover Letter: In your cover letter, express your passion for hospitality and your commitment to providing excellent service. Mention specific examples of how you have contributed to a clean and welcoming environment in past roles, and explain why you want to join The White Horse team.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that your documents are well-formatted and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Chestnut
✨Show Your Attention to Detail
As a Head Housekeeper, attention to detail is crucial. Be prepared to discuss specific examples from your past experience where your keen eye for cleanliness and organisation made a difference in guest satisfaction.
✨Demonstrate Team Collaboration
Highlight your ability to work well within a team. Share instances where you collaborated with others to enhance service quality or resolve issues, as teamwork is essential in maintaining a welcoming environment.
✨Understand the Importance of First Impressions
Discuss how cleanliness impacts guest experiences. Be ready to explain why you believe first impressions matter and how you would ensure that every area meets high standards of cleanliness.
✨Be Ready to Discuss Operational Efficiency
Talk about your approach to maintaining an efficient housekeeping process. Provide examples of how you've organised tasks or improved workflows in previous roles to ensure consistent service delivery.
