At a Glance
- Tasks: Manage reception duties and provide essential admin support in a busy environment.
- Company: Join Chestnut Homes, a leading home developer with a friendly, family-run culture.
- Benefits: Enjoy competitive salary, private medical insurance, and 25 days holiday plus bank holidays.
- Other info: Opportunity for career progression and personal development in a dynamic workplace.
- Why this job: Be part of a respected team and grow your career in a supportive environment.
- Qualifications: Experience in administration and reception, with strong organisational skills.
The predicted salary is between 30000 - 42000 £ per year.
Are you an experienced Receptionist/Administrator looking for a new role?
About Chestnut Homes
Chestnut Homes have been established for over 35 years and are one of the leading new home developers in the county of Lincolnshire. We are NHBC A1 rated and enjoy a reputation for building well-designed quality new homes. We focus on building very attractive, well laid out developments that are in fitting with our beloved county. We are always delighted to see our customers\' feedback, which indicates they\'re highly likely to make a future home purchase with us again thanks to our personal approach to customer care.
We are a progressive family-run business, with a friendly, dedicated, and experienced team who work together to deliver quality new homes for our valued customers. We value and support our staff, and we love helping them to achieve their ambitions and goals.
The Role
The role is a full-time position where the successful applicant will cover all reception duties and also provide administration support to the wider business.
Hours of work 8:30am – 5:00pm Monday to Thursday, with a 3pm finish on a Friday.
Requirements of the Role
- General reception duties, answering the telephone, greeting visitors, taking deliveries, managing post out, stationery management, meeting room management, printing, copying & binding documents etc.
- General reception duties, answering the telephone, greeting visitors, taking deliveries, managing post out, stationery management, meeting room management, printing, copying & binding documents etc.
- Dealing with day-to-day sales administration and CRM system
- Help with updates to on-line data (Rightmove etc.)
- Help collate plot certification and customer questionnaires etc.
- Process handover documentation and arrange gifts.
- Also, general administration - all of which makes this a busy, but very rewarding role.
Required Experience & Attributes
- Experienced in a busy and varied administration role
- Good interpersonal skills
- Self-motivated
- Extremely organised
- Strong ability to muti-task and prioritise work
- High attention to detail
- Methodical and structured approach to work to see tasks through to completion
- Able to work as part of a team and on own initiative
- Positive attitude
- Good knowledge of Microsoft Office
Our Company and Benefits
It is our wonderful team that have made us one of the largest and most respected home builders in Lincolnshire. They have a passion for our business and work hard, and in return we they are respected and well rewarded.
For those with a desire to progress their careers, we are very happy to support, mentor, upskill, and train them. Many of our team have \"worked their way up\", and we love that
You will be based at our office in Langworth, just outside the City of Lincoln. Please note, the nature of this role dictates that it must be carried out at our Head Office.
As part of working for Chestnut Homes, and specifically for this role we offer:
- Competitive Salary
- Competitive Bonus Scheme
- Single Cover Private Medical Insurance
- Cash Health Plan
- 25 Days Holiday (+Bank Holidays)
- Day off for Birthday
- Holiday Purchase Scheme
- Enhanced Family Friendly Policies
- Early finish on a Friday 3pm
- Increased holiday with length of service
So, if you feel that you have the qualifications, skills and drive to carry out the above role and would like to be part of our professional and friendly team, we would love to hear from you.
Applications for this role will close at 5pm on 1st September 2025.
Please submit your application via indeed or via email, enclosing a copy of your CV with a supporting cover letter to: David Newton
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Private medical insurance
Ability to commute/relocate:
- Lincoln LN3 5BJ: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- Administration: 1 year (required)
- Receptionist: 1 year (required)
- Microsoft Office: 1 year (required)
Language:
- English (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Application deadline: 01/09/2025
Reference ID: Receptionist/Administrator
Expected start date: 22/09/2025
Receptionist/Administrator in Lincoln employer: Chestnut Homes Ltd
Chestnut Homes is a progressive family-run business with over 35 years of experience in the new home development sector, located in the picturesque county of Lincolnshire. We pride ourselves on our supportive work culture that values employee growth, offering competitive salaries, comprehensive benefits, and opportunities for career advancement within a friendly and dedicated team. Our commitment to personal development and a positive work environment makes us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Administrator in Lincoln
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Chestnut Homes Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Chestnut Homes Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist/Administrator in Lincoln
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Chestnut Homes Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Chestnut Homes Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Chestnut Homes Ltd!
How to prepare for a job interview at Chestnut Homes Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
