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- Tasks: Be the go-to person for tenants and landlords, ensuring smooth tenancy experiences.
- Company: Join Chestertons Estate Agency, a leader in the London lettings market.
- Benefits: Enjoy competitive salary, flexible hours, and a range of employee perks.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your career in property.
- Qualifications: Experience in tenancy or lettings with strong customer service skills.
The predicted salary is between 30000 - 35000 £ per year.
Chestertons Estate Agency is looking for an exceptional Tenancy Consultant to join our established Tenancy Services team at our Tower Bridge office. This role involves serving as a primary point of contact for tenants and landlords from the start of a new tenancy, ensuring a smooth, compliant, and customer-focused experience throughout the entire tenancy lifecycle.
Key Responsibilities:
- Provide expert advice on Housing Act legislation, oversee annual rent reviews, and manage the renewal of non-Housing Act tenancies.
- Handle all in-tenancy variations in a fair, professional, and commercially responsible manner.
- Conduct annual rent reviews.
- Serve Section 13 notices accurately and within statutory timelines.
- Coordinate requests such as change of sharer, renewals, and other variations.
- Manage high-value and complex tenancies, adapting approach appropriately for arrangements such as short-lets and corporate tenancies.
- Ensure a positive, professional experience with tenants and landlords from tenancy commencement.
- Provide clear, informed advice on legislation, obligations, and tenancy processes.
- Maintain high levels of communication, ensuring all parties feel supported and informed.
Attributes:
- Prior experience in a tenancy, lettings, or renewals role with strong understanding of tenancy processes.
- Understanding of Housing Act legislation and its practical application.
- Ability to foster positive working relationships.
- Effective management of customer/client relationships.
- Excellent communication, negotiation, and relationship building skills.
- High attention to detail and accuracy in documentation.
- Time management skills of planning, prioritising and organisation.
- Objection handling and problem solving.
- Proficient IT skills and ability to use tenancy and CRM systems effectively.
Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.
Service Advisor for Immediate Start in London employer: Chestertons
Contact Detail:
Chestertons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor for Immediate Start in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the lettings industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Chestertons Estate Agency and understanding their values. Be ready to discuss how your experience aligns with their needs, especially around customer service and tenancy processes.
✨Tip Number 3
Practice your communication skills! As a Service Advisor, you'll need to convey information clearly and professionally. Role-play common scenarios with a friend to build confidence and refine your approach.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at Chestertons.
We think you need these skills to ace Service Advisor for Immediate Start in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of a Tenancy Consultant. Highlight your experience in tenancy processes and customer service, as these are key for us at Chestertons. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the London lettings market and how your background makes you the perfect fit for our team. Keep it concise but engaging!
Showcase Your Attention to Detail: Given the importance of accuracy in this role, make sure to demonstrate your attention to detail in your application. Double-check for any typos or errors, and consider including examples of how you've successfully managed complex tenancies in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Chestertons
✨Know Your Stuff
Make sure you brush up on the Housing Act legislation and tenancy processes. Being able to discuss these topics confidently will show that you're not just interested in the role, but that you also have the knowledge to back it up.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you handled difficult clients or resolved issues effectively. This will demonstrate your ability to foster positive relationships with tenants and landlords.
✨Be Organised and Detail-Oriented
Since attention to detail is crucial for this role, come prepared with a few examples that highlight your organisational skills. Discuss how you manage your time and ensure accuracy in documentation, especially when dealing with high-value tenancies.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.