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- Tasks: Be the go-to person for tenants and landlords, ensuring smooth tenancy experiences.
- Company: Join Chestertons Estate Agency, a leader in the London lettings market.
- Benefits: Enjoy competitive salary, flexible hours, and a range of employee perks.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while building your career in property management.
- Qualifications: Experience in tenancy or lettings with strong customer service skills.
The predicted salary is between 30000 - 35000 £ per year.
A fantastic opportunity has arisen to join our established Tenancy Services team based at our Tower Bridge office. We are looking for an exceptional Tenancy Services Consultant to contribute to the smooth and efficient running of the department.
Key Responsibilities:
- Serve as a primary point of contact for tenants and landlords from the start of a new tenancy, ensuring a smooth, compliant, and customer-focused experience throughout the entire tenancy lifecycle.
- Provide expert advice on Housing Act legislation, oversee annual rent reviews, and manage the renewal of non-Housing Act tenancies.
- Handle all in-tenancy variations in a fair, professional, and commercially responsible manner.
- Conduct annual rent reviews.
- Serve Section 13 notices accurately and within statutory timelines.
- Coordinate requests such as change of sharer, renewals, and other variations.
- Demonstrate the capability to manage high-value and complex tenancies, adapting approach appropriately for arrangements such as short-lets and corporate tenancies.
- Ensure a positive, professional experience with tenants and landlords from tenancy commencement.
- Provide clear, informed advice on legislation, obligations, and tenancy processes.
- Maintain high levels of communication, ensuring all parties feel supported and informed.
Attributes:
- Prior experience in a tenancy, lettings, or renewals role with strong understanding of tenancy processes.
- Understanding of Housing Act legislation and its practical application.
- Ability to foster positive working relationships.
- Effective management of customer/client relationships.
- Excellent communication, negotiation, and relationship building skills.
- High attention to detail and accuracy in documentation.
- Time management skills of planning, prioritising and organisation.
- Objection handling and problem solving.
- Proficient IT skills and ability to use tenancy and CRM systems effectively.
Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.
Estate Service Officer in London employer: Chestertons
Contact Detail:
Chestertons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estate Service Officer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the estate agency world, especially those who know Chestertons. A friendly chat can sometimes lead to insider info or even a referral that could give you the edge.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of the Housing Act and tenancy processes. We want you to show off your expertise and passion for the London lettings market, so be ready to discuss how you can contribute to a smooth tenancy lifecycle.
✨Tip Number 3
Practice your communication skills! As a Tenancy Consultant, you'll need to build relationships with tenants and landlords. Role-play common scenarios with a friend to boost your confidence and ensure you're ready to handle any questions or concerns.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at Chestertons and ready to dive into the role.
We think you need these skills to ace Estate Service Officer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Estate Service Officer role. Highlight your experience in tenancy, lettings, or renewals, and showcase your understanding of Housing Act legislation. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the London lettings market and how you can contribute to our Tenancy Services team. Keep it professional but let your personality come through!
Show Off Your Attention to Detail: In this role, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to ensure their documentation is accurate and well-presented.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Chestertons!
How to prepare for a job interview at Chestertons
✨Know Your Legislation
Brush up on the Housing Act legislation and its practical applications. Being able to discuss specific laws and how they impact tenancy processes will show your expertise and confidence in the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about situations where you managed difficult clients or resolved conflicts, as this will demonstrate your ability to foster positive relationships.
✨Demonstrate Attention to Detail
Since the role requires high attention to detail, be ready to discuss how you ensure accuracy in documentation and processes. You might even want to bring a sample of your work that highlights your meticulous nature.
✨Practice Time Management Scenarios
Think of examples where you successfully managed multiple tasks or tight deadlines. Discussing your time management strategies will show that you can handle the demands of the role effectively.