At a Glance
- Tasks: Coordinate student feedback and manage complaints to enhance the college experience.
- Company: Chesterfield College, committed to supporting student development.
- Benefits: Competitive salary, 38 days holiday, and pension scheme.
- Other info: Flexible hours and a supportive work environment.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Experience in customer service and strong organisational skills.
The predicted salary is between 28004 - 30586 £ per year.
Position Overview
Location: Chesterfield
Salary: £28,004- £30,586 (pro rata) per annum
Hours: 25 hours per week (5 days per week), 35-52 weeks per year (negotiable)
Holiday: 38 days paid holiday per year
Membership of the Local Government Pension Scheme
Responsibilities
- Coordinate complaints, compliments and Stage 3 student disciplinary processes.
- Act as central point of contact for complaints, compliments and disciplinary processes.
- Ensure all cases are managed efficiently, fairly and in line with college policies.
- Deliver a professional, responsive service that enhances the overall student and stakeholder experience.
- Support staff to manage increasingly complex and sensitive cases.
Qualifications
- Experience in a customer‑service/administrative role handling complex/sensitive cases.
- High degree of organisation, attention to detail and accuracy.
Application Information
Apply via Chesterfield College Jobs. Shortlisting may take place as applications are received. The vacancy may close once a suitable candidate is approved. An offer of employment is subject to an Enhanced Disclosure carried out by the Disclosure and Barring Service.
Customer Experience and Feedback Coordinator in Chesterfield employer: Chesterfield College
Chesterfield College is an exceptional employer that values professionalism and confidentiality, offering a supportive work culture where your contributions directly impact senior leadership effectiveness. With opportunities for personal and professional growth, employees benefit from a collaborative environment that encourages innovation and excellence in education. Located in a vibrant community, the college provides a unique chance to be part of a dedicated team committed to making a difference in students' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience and Feedback Coordinator in Chesterfield
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Chesterfield College and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Chesterfield College and let us see your personality shine through!
We think you need these skills to ace Customer Experience and Feedback Coordinator in Chesterfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Chesterfield College.
Get Familiar with Our Brand:Before applying, take some time to learn about Chesterfield College and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Chesterfield College
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Chesterfield College.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Chesterfield College will surely appreciate.
