At a Glance
- Tasks: Manage front of house operations and deliver an exceptional customer experience at our cultural venues.
- Company: Join Chesterfield Borough Council's vibrant cultural services team.
- Benefits: Competitive salary, part-time hours, and a chance to work in exciting venues.
- Other info: Great opportunity for career growth in a dynamic cultural environment.
- Why this job: Be part of launching a new venue and make a difference in the community.
- Qualifications: Experience in hospitality, staff management, and relevant qualifications required.
The predicted salary is between 13643 - 27275 £ per year.
Salary details: £25,136.43 to £27,275.24 per year
Job term: permanent
Appointment type: part time
Hours: 1664 annualised hours, equating to 32 hours per week
Location: 1435 Theatre and Museum and Winding Wheel Theatre
Department: Cultural Services
Candidates must possess the necessary right to work authorisation to enable them to work for Chesterfield Borough Council. Regrettably, we are unable to provide sponsorship or assume sponsorship of an employment visa at this juncture.
Chesterfield Borough Council is seeking an assistant customer experience manager to join our cultural venues team to launch our new venue 1435. Your responsibilities will include:
- Managing the front of house at both 1435 and the Winding Wheel Theatre
- Delivering a superb customer experience for all visitors
- Managing customer assistants and supervising volunteers
- Ensuring that all secondary sales income including bar, catering, retail and merchandise is maximised
- Efficient management of all bar and catering operations
The successful candidate will have proven knowledge and experience in staff management and hospitality and have worked in entertainment venues. You will be a Personal License Holder and hold relevant qualifications in Food Hygiene and First Aid.
Assistant Customer Experience Manager in Telford employer: Chesterfield Borough Council
Chesterfield Borough Council is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional development. As an Assistant Customer Experience Manager at our vibrant cultural venues, you will enjoy flexible working hours, competitive pay, and opportunities for growth within a community-focused organisation dedicated to enhancing local experiences.
Contact Details:
Chesterfield Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Customer Experience Manager in Telford
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Chesterfield Borough Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Chesterfield Borough Council and let us see your personality shine through!
We think you need these skills to ace Assistant Customer Experience Manager in Telford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Chesterfield Borough Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Chesterfield Borough Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Chesterfield Borough Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Chesterfield Borough Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Chesterfield Borough Council will surely appreciate.
