At a Glance
- Tasks: Manage front of house operations and deliver an exceptional customer experience at our cultural venues.
- Company: Join Chesterfield Borough Council's vibrant cultural services team.
- Benefits: Competitive salary, part-time hours, and a chance to work in exciting venues.
- Other info: Great opportunity for career growth in a dynamic cultural environment.
- Why this job: Be part of launching a new venue and make a difference in the community.
- Qualifications: Experience in hospitality, staff management, and relevant qualifications required.
The predicted salary is between 13643 - 27275 £ per year.
Salary details: £25,136.43 to £27,275.24 per year
Job term: permanent
Appointment type: part time
Hours: 1664 annualised hours, equating to 32 hours per week
Location: 1435 Theatre and Museum and Winding Wheel Theatre
Department: Cultural Services
Candidates must possess the necessary right to work authorisation to enable them to work for Chesterfield Borough Council. Regrettably, we are unable to provide sponsorship or assume sponsorship of an employment visa at this juncture.
Chesterfield Borough Council is seeking an assistant customer experience manager to join our cultural venues team to launch our new venue 1435. Your responsibilities will include managing the front of house at both 1435 and the Winding Wheel Theatre and delivering a superb customer experience for all visitors. This includes managing customer assistants and supervising volunteers. You will ensure that all secondary sales income including bar, catering, retail and merchandise is maximised. The successful candidate will ensure the efficient management of all bar and catering operations and have proven knowledge and experience in staff management and hospitality and have worked in entertainment venues. You will be a Personal License Holder and hold relevant qualifications in Food Hygiene and First Aid.
Assistant Customer Experience Manager in Gloucester employer: Chesterfield Borough Council
Chesterfield Borough Council is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional development. As an Assistant Customer Experience Manager at our vibrant cultural venues, you will enjoy flexible working hours, competitive pay, and opportunities for growth within a community-focused organisation dedicated to enhancing local experiences.
Contact Details:
Chesterfield Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Customer Experience Manager in Gloucester
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Chesterfield Borough Council and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Assistant Customer Experience Manager in Gloucester
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Chesterfield Borough Council that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Chesterfield Borough Council.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Chesterfield Borough Council get a sense of who you are beyond your experience!
How to prepare for a job interview at Chesterfield Borough Council
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Chesterfield Borough Council and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
