At a Glance
- Tasks: Support residents with rent and council tax accounts, ensuring accurate and timely service.
- Company: Chesterfield Borough Council, a forward-thinking public sector organisation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Join a supportive team that values innovation and collaboration.
- Why this job: Make a meaningful difference in your community while developing your career.
- Qualifications: Strong communication skills, empathy, and a can-do mindset.
The predicted salary is between 25583 - 25989 £ per year.
Salary details: £25,583.00 to £25,989.00 per year
Job term: fixed term maternity cover for up to 12 months
Appointment type: full time
Hours: 37 hours Monday to Friday
Location: Town Hall
Department: Revenues and Benefits
Are you looking to develop your revenues and benefits career in a supportive, forward‑thinking public sector organisation? Chesterfield Borough Council is seeking a dedicated Revenues and Benefits Officer to join our rents team and help deliver an accurate, timely and customer‑focused service - supporting residents to understand their accounts, access the right help, and sustain payments, while protecting the income that funds vital local services. We particularly welcome applications from individuals with experience in housing rent billing and recovery.
About the role
As a Revenues and Benefits Officer, you’ll work across rent and Council Tax accounts - setting up and updating customer accounts, supporting people to access the right help, and taking action (in line with legislation and council procedures) to recover income when payments are missed.
What you’ll be responsible for:
- Set up and maintain rent, council tax and (where needed) other income accounts, keeping records accurate and up to date.
- Take payments and put practical arrangements in place (including Direct Debits), encouraging preferred payment methods.
- Support customers to access the right help (for example Council Tax Support or Universal Credit housing costs) and handle sensitive situations with empathy and professionalism.
- Recover arrears and outstanding debt using the most effective option available - monitoring and adjusting arrangements and escalating appropriately in line with legislation and council procedures.
- Work with colleagues and partner agencies as needed, stay alert to potential fraud, and keep your knowledge of legislation and systems up to date.
About you (what helps you thrive here)
You don’t need to have worked in local government to do well - what matters most is your approach. You’ll be a clear communicator with good numeracy, comfortable working methodically and accurately, and able to keep going when the work is busy or a conversation is tough. You’ll use judgement every day - balancing customer circumstances with legislation and policy - so you’ll be confident making decisions, asking the right questions, and knowing when something needs to be escalated (including potential safeguarding or fraud concerns).
- Strong written and verbal communication skills (you can explain decisions clearly and professionally).
- Empathy and resilience - able to build rapport, manage sensitive information, and stay calm under pressure.
- IT confidence (including Word/Excel); experience with Academy or Northgate --Housing is a plus, but not essential.
- A ‘can-do’ mindset and willingness to learn as priorities and legislation change.
Why join us?
We believe great service starts with great people. We’re committed to recruiting and developing passionate, talented individuals who want to make a meaningful difference - supporting residents with empathy and accuracy and helping protect the income that funds local services. You’ll join a team that values innovation, collaboration and professional growth, and that takes pride in doing the best for our communities. Flexible working options, including job‑share, will be considered.
A basic DBS check is required for this role. Candidates must possess the necessary right to work authorisation to enable them to work for Chesterfield Borough Council. Regrettably, we are unable to provide sponsorship or assume sponsorship of an employment visa at this juncture.
Closing date: 4 May 2026
Provisional interview date: 21 May 2026
Revenues and Benefits Officer in Chesterfield employer: Chesterfield Borough Council
Chesterfield Borough Council is an excellent employer for those looking to advance their careers in the public sector, particularly within the Revenues and Benefits team. With a strong commitment to employee development, a supportive work culture, and flexible working options, we empower our staff to make a meaningful impact in the community while ensuring a healthy work-life balance. Join us in delivering vital services that support residents and protect local income, all within a collaborative and innovative environment.
Contact Details:
Chesterfield Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Revenues and Benefits Officer in Chesterfield
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Chesterfield Borough Council, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Chesterfield Borough Council and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Revenues and Benefits Officer in Chesterfield
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Chesterfield Borough Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Chesterfield Borough Council
✨Get to Know Public Sector Values
Before your interview with Chesterfield Borough Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Chesterfield Borough Council.
