Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead night operations at a luxury lodge, ensuring guest satisfaction and safety.
- Company: Join Chester Zoo's new luxury lodge, The Reserve, opening in August 2025.
- Benefits: Enjoy food discounts, travel perks, and a team member pass to visit the zoo.
- Why this job: Work in a unique environment surrounded by wildlife and create memorable guest experiences.
- Qualifications: Experience in a senior front office role with strong leadership and problem-solving skills required.
- Other info: Flexible night shifts and a chance to develop SOPs before opening.
The predicted salary is between 30000 - 42000 £ per year.
A new and exciting luxury lodge resort set in the grounds of Chester Zoo is opening August 2025 and we are on the lookout for a Night Manager to join the team.
Located at The Reserve, Chester Zoo.
The Reserve is an exciting development of 51 savannah inspired luxury lodges, overlooking a beautiful lake or our giraffe habitat and connecting directly to the stunning Heart of Africa zone of Chester Zoo. From immersive experiences to quiet relaxation, The Reserve is a place to make lasting memories.
As Night Manager, you’ll take responsibility for The Reserve’s operations during night hours, ensuring guest safety, satisfaction, and smooth running of the property. You’ll be the go-to person for any overnight guest needs, team support, and emergency response - acting as the senior leader on duty during your shift.
Responsibilities:
- Oversee front office and security operations during the night shift
- Manage guest check-ins, check-outs, and any service requests overnight
- Ensure guest safety and conduct regular property checks
- Respond to and resolve guest issues or emergencies with professionalism
- Support night audits, reporting, and financial accuracy
- Coordinate with housekeeping, maintenance, and other departments for next-day readiness
- Lead and support the night team to uphold standards and service excellence
- Be fully trained in fire, health & safety, and emergency procedures
- Develop and implement SOPs and training ahead of opening
- Communicate effectively with the wider operational team
What We’re Looking For:
- Previous experience in a similar Night Manager or senior front office role
- Strong leadership and problem-solving skills
- Calm under pressure with a focus on guest satisfaction
- Excellent communication and decision-making abilities
- A proactive and trustworthy individual with a strong presence overnight
- Flexibility to work night shifts, weekends, and holidays
Troo Benefits:
- Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
- Heroic Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs.
- Fantastic Food & Beverage Discounts: Enjoy mouthwatering discounts at our partnered restaurants and bars.
- Mind-Blowing Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts.
- Long Service Incentives: Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
- Team Member pass so you can visit the zoo during your time off.
- An amazing working environment - Where else can you see critically endangered animals from your office window or stroll among rare giraffes and tigers on your lunch break.
For more information please visit the Troo Hospitality website or to apply click here.
The Reserve - Night Manager employer: Chester Zoo
Contact Detail:
Chester Zoo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land The Reserve - Night Manager
✨Tip Number 1
Familiarise yourself with Chester Zoo and The Reserve's unique offerings. Understanding the luxury lodge experience and how it connects to the zoo will help you demonstrate your passion for the role during interviews.
✨Tip Number 2
Network with current employees or those in similar roles at other hospitality venues. This can provide valuable insights into the expectations of a Night Manager and may even lead to a referral.
✨Tip Number 3
Prepare to discuss your leadership style and problem-solving skills. Think of specific examples from your past experiences that showcase your ability to handle emergencies and ensure guest satisfaction.
✨Tip Number 4
Be ready to demonstrate your flexibility and commitment to working night shifts, weekends, and holidays. Highlight any previous experience in similar roles where you successfully managed these demands.
We think you need these skills to ace The Reserve - Night Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Night Manager position. Tailor your application to highlight relevant experience and skills that match what Chester Zoo is looking for.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in similar roles. Emphasise your leadership skills, problem-solving abilities, and any relevant certifications, especially in health and safety.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the unique aspects of The Reserve at Chester Zoo. Mention specific experiences that demonstrate your ability to manage night operations and ensure guest satisfaction.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Chester Zoo
✨Showcase Your Leadership Skills
As a Night Manager, you'll be leading the team during night shifts. Be prepared to discuss your previous leadership experiences and how you've effectively managed teams in high-pressure situations.
✨Demonstrate Problem-Solving Abilities
Expect questions about how you would handle guest issues or emergencies. Prepare examples from your past roles where you successfully resolved problems, showcasing your calmness under pressure.
✨Familiarise Yourself with Safety Protocols
Since the role involves ensuring guest safety, brush up on fire, health, and safety procedures. Being knowledgeable about these protocols will show your commitment to guest well-being.
✨Communicate Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, as you'll need to coordinate with various departments and support your team throughout the night.
