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- Tasks: Ensure safety and security while engaging with guests in a unique zoo environment.
- Company: Join a dedicated team at a stunning 128-acre zoo filled with exotic wildlife.
- Benefits: Enjoy competitive pay, complimentary zoo access, and discounts on various services.
- Why this job: Experience a vibrant workplace, contribute to guest safety, and work amidst incredible animals.
- Qualifications: Previous security experience, excellent customer service skills, and a full UK driving licence required.
- Other info: Temporary contract until January 2026 with flexible shifts and potential for extra hours.
This is a working environment like no other! Imagine patrolling amidst rare giraffes and tigers, surrounded by breathtaking gardens on a sprawling 128-acre estate. As part of our dedicated and professional Security team, you will play a vital role in ensuring the safety and security of our staff, visitors, contractors, living collection, and assets – day and night.
The Role:
- Ensuring Safety and Security: Maintaining the highest standards of security across the zoo, delivering proactive prevention measures and emergency responses in line with established protocols.
- Guest Engagement: Welcoming guests at the main entrance, conducting customer searches, patrolling the grounds, supervising access to event spaces, and handling concierge duties – all while providing exceptional customer service.
- Maximising Security Systems: Demonstrating proficiency in the use of security systems to ensure their operational effectiveness.
- Risk Management: Supporting the Security team by identifying and addressing security vulnerabilities through regular reviews and mitigation measures.
The Package:
- Temporary contract until January 2026.
- Minimum of 8 hours per week, with additional hours available during peak periods. Shifts will vary between 7am and 2am.
- Competitive Pay: £12.43 per hour.
- Complimentary staff pass, allowing you to visit the zoo during your time off, along with free tickets for friends and family.
- Discounts on gym memberships, cinema tickets, dining, high street shops, and more via Perks.
- Plus more!
Essential requirements:
- Previous experience in a similar role.
- Outstanding customer service skills and a professional approach.
- Confident communicator, able to stay calm under pressure.
- A full UK driving licence.
- A current SIA Door Supervisor licence.
Desirable qualifications:
- Experience working in high-footfall environments such as visitor attractions, stadiums, airports, or shopping centres.
- A First Aid at Work qualification.
Don’t miss this amazing opportunity… Apply now!
Shortlisting and interviews may begin while the advert is live, so we encourage early applications. Please note, the advert may close earlier than the specified date if a suitable candidate is found or if we receive a high volume of applications.
Security Support Officer employer: Chester Zoo
Contact Detail:
Chester Zoo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Support Officer
✨Tip Number 1
Familiarise yourself with the specific security protocols and emergency response measures relevant to a zoo environment. Understanding how to handle unique situations involving animals and guests will set you apart from other candidates.
✨Tip Number 2
Highlight your customer service skills during any interactions, as this role involves engaging with guests. Practising scenarios where you provide assistance or manage difficult situations can help demonstrate your capability in this area.
✨Tip Number 3
If you have experience in high-footfall environments, be ready to discuss specific examples of how you managed security and guest interactions effectively. This will show that you can adapt to the dynamic setting of a zoo.
✨Tip Number 4
Make sure to mention your SIA Door Supervisor licence and any additional qualifications like First Aid at Work. These credentials are essential for the role and can give you an edge over other applicants.
We think you need these skills to ace Security Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in security roles, customer service skills, and any qualifications like your SIA Door Supervisor licence. Use keywords from the job description to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for security and customer service. Mention specific experiences that demonstrate your ability to handle high-pressure situations and engage with guests effectively.
Highlight Relevant Experience: In your application, emphasise any previous roles in high-footfall environments, such as visitor attractions or events. This will show that you understand the dynamics of working in busy settings.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial in a security role.
How to prepare for a job interview at Chester Zoo
✨Showcase Your Customer Service Skills
Since the role involves engaging with guests, it's crucial to demonstrate your outstanding customer service skills. Prepare examples from your previous experience where you successfully handled guest interactions or resolved issues.
✨Familiarise Yourself with Security Protocols
Understanding the security protocols relevant to the role will set you apart. Research common security measures in high-footfall environments and be ready to discuss how you would apply them in this unique setting.
✨Demonstrate Calmness Under Pressure
The ability to stay calm under pressure is essential for a Security Support Officer. Think of scenarios where you had to manage stressful situations and articulate how you maintained composure and made effective decisions.
✨Highlight Relevant Experience
Make sure to highlight any previous experience in similar roles, especially in visitor attractions or high-traffic areas. Discuss specific responsibilities you held and how they relate to the job you're applying for.
