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- Tasks: Assist in selling memberships and adoptions while providing excellent customer service.
- Company: Join Chester Zoo, a leading wildlife charity dedicated to conservation and preventing extinction.
- Benefits: Enjoy a staff pass, discounts on various services, and a pension scheme with employer contributions.
- Why this job: Be part of a passionate team making a real impact on wildlife conservation.
- Qualifications: Good education in Maths and English, customer service experience, and proficiency in Microsoft Office.
- Other info: Flexible hours with a minimum of 7.5 hours per week, including weekends and bank holidays.
Membership & Adoptions AssistantWe are Chester ZooWe\’re not just an amazing, award-winning visitor attraction that\’s home to 20,000 incredible animals inside 128 acres of stunning gardens. We\’re not just the UK\’s most popular zoo. We\’re a major wildlife charity that\’s committed to the recovery of endangered species, globally. And, as the world faces an extinction crisis, we\’re making a hugely significant contribution to conservation at a time when it\’s needed most. We are Chester Zoo and we prevent extinction.The Membership & Adoptions team are a small and dynamic department within the zoo. Due to promotion within the team, we have a new seasonal vacancy. As a team, we look after over 165,000 Members and Adopters! We are responsible for selling new memberships and adoptions face to face and over the telephone in a polite and efficient manner. We respond to emails and queries over the phone, process all online sales, assist customers in the queue and much more!As a Membership & Adoptions assistant, you will:
- Sell membership and adoptions face to face with customers in a polite and efficient manner in order to meet our annual sales targets.
- Check and secure cash taken through the till and assist with cash up.
- Process the administration of membership and adoptions sales, inclusive of data input, online applications, telephone payments and email communications.
- Assist in the monitoring of literature & stock including stationery and adoption images.
- Assist customers waiting in the queue by answering questions and issuing membership cards.
Have a good standard of education, including in Maths and English.
- Have till and cash handling experience.
- Have excellent customer service skills both verbal and written.
- Have previous administration and data input experience.
- Have a good knowledge of GDPR.
- Be a competent user of Microsoft Office software particularly Outlook, Word, Teams & Excel.
- Have customer facing sales experience in a fast paced environment.
- Experience of using CRM systems.
- A basic understanding of direct debits.
Rate of pay of £12.21 per hour, regardless of age.
- Working on a rota basis with a minimum of 7.5 hours per week including weekends, evenings and bank holidays. Hours will be significantly more during busy periods.
- Some evening shifts may arise but are not regular.
- Staff pass so you can visit the zoo during your time off, plus multiple complimentary tickets for your friends and family
- Cycle to work scheme
- Discounted gym membership
- Discounts on cinema tickets, restaurants, high street shops and more via Perks
- Pension scheme with generous employer contributions up to 9%
Although not essential, the following would be desirable:
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Memberships & Adoptions Assistant employer: Chester Zoo
Contact Detail:
Chester Zoo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Memberships & Adoptions Assistant
✨Tip Number 1
Familiarise yourself with Chester Zoo's mission and values. Understanding their commitment to conservation and the role of the Membership & Adoptions team will help you convey genuine enthusiasm during your interactions.
✨Tip Number 2
Brush up on your customer service skills, especially in face-to-face scenarios. Practising how to handle various customer queries efficiently can set you apart, as this role involves direct interaction with members and adopters.
✨Tip Number 3
Gain a basic understanding of cash handling and till operations. Since you'll be responsible for processing payments, being comfortable with these tasks will boost your confidence and demonstrate your readiness for the role.
✨Tip Number 4
If you have experience with CRM systems, be prepared to discuss it. Even if it's not essential, showcasing your familiarity with such tools can highlight your administrative capabilities and willingness to learn.
We think you need these skills to ace Memberships & Adoptions Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and administration. Emphasise any previous roles where you handled cash or worked in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for wildlife conservation and your enthusiasm for the role. Mention specific skills that align with the job description, such as your experience with data input and customer interactions.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and any experience with CRM systems. Also, mention your understanding of GDPR, as this is important for the role.
Showcase Customer Service Experience: Provide examples of how you've successfully dealt with customers in previous roles. Highlight your ability to communicate effectively both verbally and in writing, as this is crucial for the Membership & Adoptions Assistant position.
How to prepare for a job interview at Chester Zoo
✨Show Your Passion for Conservation
Chester Zoo is dedicated to wildlife conservation, so it's essential to express your enthusiasm for animal welfare and environmental issues during the interview. Share any relevant experiences or volunteer work that highlights your commitment to these causes.
✨Demonstrate Customer Service Skills
As a Membership & Adoptions Assistant, you'll be interacting with customers regularly. Prepare examples of how you've provided excellent customer service in previous roles, especially in fast-paced environments. Highlight your ability to handle queries politely and efficiently.
✨Familiarise Yourself with the Role's Responsibilities
Review the job description thoroughly and understand the key responsibilities, such as cash handling and data input. Be ready to discuss how your previous experience aligns with these tasks, particularly your proficiency with Microsoft Office and any CRM systems you may have used.
✨Prepare Questions for the Interviewers
Interviews are a two-way street, so come prepared with thoughtful questions about the team dynamics, sales targets, and the zoo's conservation efforts. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
