At a Glance
- Tasks: Be the friendly face of the Zoo, assisting visitors and selling tickets.
- Company: Join a vibrant Zoo team dedicated to guest experiences.
- Benefits: Earn £12.71 per hour, enjoy a staff pass, and gain valuable experience.
- Other info: Flexible hours with opportunities for evening and weekend work.
- Why this job: Make a difference in guests' visits while working in a fun environment.
- Qualifications: Great communication skills and a passion for customer service required.
The predicted salary is between 25000 - 30000 £ per year.
(Multiple roles available)
The Role
An Admissions Assistant is often the first person our visitors come into contact with at the Zoo; whether that be on the day at our Admission Lanes and Ticket Sales windows or via email enquiries and phone calls before a visit. Our Admissions Assistants are also involved in the sale and delivery of commercial products and services. This role includes evening work for events as well as some cleaning duties.
The Package
- Temporary contract starting 12th July 2026 until 6th September 2026.
- Rate of pay of £12.71 per hour regardless of age.
- Working on a rota basis with a minimum of 8 hours per week up to a maximum of 40 hours per week.
- Hours will vary and can be significantly more during busy periods. This includes weekends, bank holidays and evenings.
- Annual leave which accrues based on hours of work.
- Staff pass so you can visit the zoo during your time off, plus complimentary tickets for your friends and family.
Our Requirements
- Passionate and engaging; able to deliver exceptional customer service face to face, over the phone and via email.
- Strong communication skills; both verbal and written.
- Organised, with strong IT skills and a good working knowledge of Microsoft Word, Excel and Outlook.
- Experience of EPOS systems and cash handling.
- Confident, flexible and approachable with a proactive, “can do” attitude.
- Comfortable standing for long periods on your feet in a static outdoor environment.
Flexibility in these roles is key as the working pattern will include weekends, mid‑week, bank holidays and evenings until 10pm during events to cover all needs of the business. Shortlisting of applications and interviews for the role will take place while the advert is live; the advert will close once the successful candidate is found. Candidates are therefore encouraged to submit applications as soon as possible.
Zoo Admissions & Guest Services Associate in Chester employer: Chester Zoo
Join our vibrant team at the Zoo, where you will play a crucial role in creating memorable experiences for our visitors. We offer a supportive work culture that values passion and engagement, alongside flexible working hours and opportunities for personal growth. Enjoy unique benefits such as a staff pass for unlimited visits and complimentary tickets for friends and family, making your time with us both rewarding and enjoyable.
StudySmarter Expert Advice🤫
We think this is how you could land Zoo Admissions & Guest Services Associate in Chester
✨Tip Number 1
Get to know the Zoo! Familiarise yourself with the animals, exhibits, and services we offer. This way, when you chat with visitors, you can share your passion and knowledge, making their experience even better.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to handle different scenarios, like dealing with inquiries or resolving issues. The more comfortable you are, the more confident you'll be during the real deal.
✨Tip Number 3
Be flexible and ready to adapt! Our roles can change quickly, especially during busy periods. Show us that you can handle whatever comes your way with a positive attitude, and you'll stand out from the crowd.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team. Don’t wait too long; we’re looking to fill these roles quickly!
We think you need these skills to ace Zoo Admissions & Guest Services Associate in Chester
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for customer service shine through in your application. We want to see that you’re genuinely excited about the role and the chance to engage with our visitors at the Zoo!
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer service and communication. We love seeing how your skills match what we’re looking for, so don’t hold back!
Be Clear and Concise:When writing your cover letter or any written responses, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the heart of why you’d be a great fit.
Apply Early!:Don’t wait until the last minute to submit your application. We’ll be shortlisting as we go, so the sooner you apply through our website, the better your chances of getting noticed!
How to prepare for a job interview at Chester Zoo
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, whether in person, over the phone, or via email.
✨Brush Up on Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. You might want to prepare answers to common interview questions and even role-play with a friend to boost your confidence.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and tasks effectively. You could mention any tools or methods you use to stay organised, especially when handling multiple responsibilities like ticket sales and customer inquiries.
✨Embrace Flexibility and Adaptability
Highlight your willingness to work varied hours, including weekends and evenings. Share instances where you adapted to changing situations or took on additional responsibilities, showing that you're a team player who can handle the dynamic nature of the job.
