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- Tasks: Ensure guest lodges are cleaned and presented to luxury standards.
- Company: Exciting luxury lodge resort set in Chester Zoo, focused on kindness and collaboration.
- Benefits: Competitive salary, pension scheme, food discounts, and exclusive travel perks.
- Why this job: Join a supportive team and create unforgettable experiences for guests in a unique environment.
- Qualifications: Attention to detail, strong work ethic, and a friendly, guest-focused attitude.
- Other info: Enjoy working around incredible animals and a warm, inclusive atmosphere.
The predicted salary is between 1300 - 1800 £ per month.
The Reserve is a new and exciting luxury lodge resort set in the grounds of Chester Zoo. Nestled in nature and designed to offer an unparalleled guest experience, The Reserve combines world-class amenities with a unique sense of adventure and tranquillity. The resort has been designed to give guests an unforgettable experience, and we believe that begins with creating an environment where our team feels valued, supported and able to do their best work.
Our culture is built on kindness, collaboration and respect. We believe in looking after people, encouraging personal growth and celebrating individuality. We work hard, but we also support each other, share ideas openly and take pride in creating a positive, relaxed and welcoming workplace.
Join our fabulous housekeeping team at The Reserve. As a Room Attendant, you will be responsible for ensuring guest lodges are cleaned, maintained, and presented to the highest standard. Your attention to detail and pride in your work will help create a welcoming and memorable stay for our guests.
Personal Attributes
- High attention to detail and cleanliness.
- Respectful, discreet, and guest-focused.
- Friendly and approachable with a strong work ethic.
- Organised and efficient under time pressure.
Key Responsibilities
- Clean and service guest lodges to luxury standards, including bedrooms, bathrooms, and outdoor terraces.
- Replenish amenities, towels, and linens as per The Reserve’s guidelines.
- Report any maintenance issues or missing items to your supervisor promptly.
- Respect guest privacy and ensure all interactions are warm, professional, and discreet.
- Support evening turndown service as and when required.
- Maintain cleanliness and organisation of housekeeping trolleys, storage rooms, and equipment.
- Follow all health & safety, COSHH, and cleaning protocols diligently.
- Work closely with Guest Services and other departments to meet guest requests and special requirements.
- Support sustainability and eco-friendly practices in daily tasks.
Troo Benefits
We want our team to enjoy coming to work, feel cared for and be proud of what they do. When you join us, you will have access to:
- Competitive salary package
- Pension scheme
- Food and beverage discounts across partner venues
- Exclusive travel discounts for you, plus friends and family
- Long service rewards
- Meals provided on shift
- A team member pass to enjoy Chester Zoo on your days off
- A warm, inclusive working environment where your wellbeing matters
- A truly unique workplace, where your daily surroundings include some of the world’s most incredible animals
Who We Are
We care about creating a culture where people feel valued for who they are and supported in what they want to achieve. Our teams enjoy open communication, shared standards of excellence and the sense of belonging that comes from working somewhere special. We celebrate individuality, encourage fresh ideas and believe that kindness and professionalism can sit comfortably alongside luxury and high standards.
Room Attendant - The Reserve in Chester employer: Chester Zoo
Contact Detail:
Chester Zoo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Room Attendant - The Reserve in Chester
✨Tip Number 1
Get to know the company culture! Before your interview, check out The Reserve's website and social media. Understanding their values around kindness and collaboration will help you connect with the team during your chat.
✨Tip Number 2
Show off your attention to detail! When you're in the interview, share specific examples of how you've maintained high standards in previous roles. This will demonstrate that you’re a perfect fit for the Room Attendant position.
✨Tip Number 3
Be friendly and approachable! Remember, The Reserve values a warm and professional atmosphere. Smile, make eye contact, and engage with your interviewers to show them you’re a great team player.
✨Tip Number 4
Don’t forget to ask questions! Show your interest in the role by asking about the team dynamics or how they support personal growth. This not only helps you learn more but also shows you’re genuinely invested in joining their fabulous team.
We think you need these skills to ace Room Attendant - The Reserve in Chester
Some tips for your application 🫡
Show Your Attention to Detail: As a Room Attendant, your keen eye for detail is crucial. Make sure to highlight any relevant experience where you've demonstrated this skill in your application. We love seeing candidates who take pride in their work!
Be Guest-Focused: Remember, our guests are at the heart of what we do. In your written application, share examples of how you've gone above and beyond to ensure a positive experience for customers. It’s all about that warm, professional touch!
Keep It Organised: Just like you would keep your housekeeping trolley tidy, keep your application neat and organised. Use clear headings and bullet points to make it easy for us to read. A well-structured application shows you’re efficient and ready for the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about The Reserve and our amazing team!
How to prepare for a job interview at Chester Zoo
✨Know the Lodge Inside Out
Before your interview, take some time to research The Reserve and its unique offerings. Familiarise yourself with the amenities, guest experience, and the values that drive the resort. This will not only show your genuine interest but also help you align your answers with what they’re looking for.
✨Showcase Your Attention to Detail
As a Room Attendant, attention to detail is key. Prepare examples from your past experiences where your meticulous nature made a difference. Whether it’s ensuring cleanliness or maintaining organisation, be ready to discuss how you’ve excelled in these areas.
✨Emphasise Teamwork and Collaboration
The Reserve values a supportive and collaborative culture. Be prepared to share instances where you’ve worked effectively within a team. Highlight your ability to communicate openly and support your colleagues, as this aligns perfectly with their ethos.
✨Demonstrate Your Guest-Focused Approach
Since the role is all about creating a memorable experience for guests, think of ways you can illustrate your guest-focused mindset. Share stories that reflect your friendly and approachable nature, and how you’ve gone above and beyond to ensure guest satisfaction.
