At a Glance
- Tasks: Welcome guests with exceptional service and ensure a memorable stay.
- Company: Exciting luxury lodge resort set in the grounds of Chester Zoo.
- Benefits: Free meals, zoo membership, travel discounts, and long service rewards.
- Other info: Dynamic environment with opportunities for career growth and development.
- Why this job: Join a vibrant team and create unforgettable experiences for guests.
- Qualifications: Previous hospitality experience and strong communication skills preferred.
The predicted salary is between 12 - 15 £ per hour.
The Reserve is a new and exciting luxury lodge resort set in the grounds of Chester Zoo. Nestled in nature and designed to offer an unparalleled guest experience, The Reserve combines world-class amenities with a unique sense of adventure and tranquillity.
We are on the hunt for an outgoing Receptionist to continue the work of our excellent Front Office team. This role is 8 hours per week. You’ll be brimming with the friendliness and warmth that TROO is famous for, and capable of energising our front of house operations with your infectious enthusiasm. You’ll be well-turned out, highly-motivated and brimming with confidence, which you’ll use to go above and beyond in making each guests’ experience truly special. As you grow in the role, you’ll become a fount of knowledge on our unique property as well as the quality of our food and drink, which you’ll use to keep customers informed and enlightened during their stay. You’ll be the first and last face many of our visitors encounter, effortlessly reflecting our values of Loyalty, Integrity, Versatility and Excellence. As you make the role your own, you’ll be nurtured and developed with considered career progression to ensure you flourish within our team.
Key Responsibilities:
- Welcome all guests and customers to the hotel with exceptional service, including seamless guest check-in and check-out processes.
- Uphold the highest standards of service throughout the guests' stay.
- Adhere to hotel and company cash and credit handling procedures, promptly reporting any discrepancies to supervisors or managers.
- Stay informed about hotel occupancy to optimise room sales.
- Seize commercial opportunities by upselling within the department.
- Ensure accurate posting of charges with supporting documentation for guest accounts.
- Handle reservations in accordance with company and brand standards.
- Contribute innovative ideas for department and hotel enhancement.
- Maintain equipment safety and adhere to company guidelines and risk assessments.
- Address customer queries or concerns with professionalism and efficiency.
- Provide support to guests with inquiries, luggage, and booking services when needed.
- Foster positive working relationships with colleagues across the department and hotel.
Qualifications:
- Previous experience in a hospitality or customer service role preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and prioritise tasks in a fast-paced environment.
- Proficiency in handling cash and credit transactions.
- Knowledge of reservation systems is advantageous.
- Commitment to delivering outstanding guest experiences.
Benefits:
- Free Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.
- Zoo Membership: Membership for you, your partner and your children to visit the Zoo during your time off.
- Food & Beverage Discounts: Enjoy mouthwatering discounts at our restaurants and bars.
- Employee Discount Rates: Exclusive access to unbeatable travel discounts at our hotels.
- Long Service Incentives: Special rewards and recognition for your loyalty over the years.
- Employee Assistance Programme: Support and guidance when life throws its curveballs.
Receptionist in Chester employer: Chester Zoo
The Reserve offers a vibrant and supportive work environment where our Receptionist will thrive amidst the beauty of Chester Zoo. With a commitment to employee growth, we provide extensive training and career progression opportunities, alongside unique benefits such as free meals on duty, zoo membership for you and your family, and exclusive travel discounts. Join us in delivering exceptional guest experiences while enjoying a culture that values loyalty, integrity, versatility, and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Chester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Reserve and Chester Zoo. Understanding their values and what makes them unique will help you connect with the team and show that you're genuinely interested in being part of their adventure.
✨Tip Number 2
Practice your people skills! As a Receptionist, you'll be the face of the lodge, so it’s crucial to showcase your friendliness and warmth. Try role-playing common guest interactions with a friend to boost your confidence and ensure you’re ready to make every guest feel special.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look polished and professional for your interview. It shows that you take the role seriously and are ready to represent The Reserve's high standards.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm right from the start. Don’t miss out on this opportunity!
We think you need these skills to ace Receptionist in Chester
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off that friendliness and warmth that makes you a perfect fit for our team.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in hospitality or customer service. Mention specific skills that align with what we’re looking for, like your ability to multitask or handle cash transactions.
Show Enthusiasm:We love a bit of enthusiasm! In your application, express your excitement about the role and how you can contribute to creating exceptional guest experiences at The Reserve. Let us know why you’re passionate about hospitality!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at The Reserve. We can’t wait to hear from you!
How to prepare for a job interview at Chester Zoo
✨Know the Company Inside Out
Before your interview, take some time to research The Reserve and its unique offerings. Familiarise yourself with their values of Loyalty, Integrity, Versatility, and Excellence. This will not only show your genuine interest but also help you align your answers with what they stand for.
✨Show Off Your People Skills
As a Receptionist, you'll be the face of the hotel, so it's crucial to demonstrate your outgoing personality. Practice friendly greetings and how to handle various guest scenarios. Think about examples from your past experiences where you went above and beyond for a customer.
✨Prepare for Common Questions
Anticipate questions related to customer service and multitasking. Be ready to discuss how you would handle difficult situations or complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Dress to Impress
First impressions matter, especially in hospitality. Make sure to dress smartly and professionally for your interview. This reflects your understanding of the role and the importance of being well-presented in front of guests.
