At a Glance
- Tasks: Supervise events, train team members, and ensure exceptional guest experiences.
- Company: Join the vibrant Food & Beverage team at Chester Zoo.
- Benefits: Competitive salary, 33 days leave, staff zoo passes, and discounts.
- Other info: Dynamic role with flexible shifts and great career development opportunities.
- Why this job: Be part of exciting events and create memorable experiences for guests.
- Qualifications: Experience in hospitality, strong customer service, and team leadership skills.
The predicted salary is between 26500 - 26500 £ per year.
We are looking for the perfect candidate to join our Food & Beverage team at Chester Zoo — someone who lives and breathes hospitality and thrives on delivering excellent customer service.
The Role
- As part of our Operational Events team, you will be providing support to the management team, both operationally and through administrative duties.
- Helping us to maintain and improve upon our exceptionally high standards to deliver a world class experience to all visitors.
- Operational delivery of all events to include client, guest, supplier and internal team liaison.
- Train and mentor team members to deliver an exceptional guest experience.
- Lead event set ups and ensure these are completed in a timely manner and to a high standard in line with departmental standard operating procedures, ensuring high standards of housekeeping in all event spaces.
- Bar duties such as accepting bar deliveries, ensuring bar wastage is recorded daily, line cleaning, stock rotation and taking a leading role in the operational running of the bar.
- Support with stock control, including regular stock takes and ordering to ensure correct stock levels are in place daily.
- Assist with due diligence and compliance checks for the venue, ensuring all team members are adhering to policies, developing standard operating procedures and safe working practices.
The Package
- You’ll be working a variety of shifts, including days and evenings for events such as weddings and corporate functions.
- Contract hours are 40 hours per week, 5 days out of 7 on a rota basis including weekends and bank holidays.
- Please note that operational shifts will include leading event closes and general venue lock up duties.
- Permanent contract.
- Salary of £26,500 based on 40 hours per week.
- 33 days annual leave.
- Holiday buy/sell scheme.
- Staff pass for zoo visits during your time off, plus complimentary tickets for friends and family.
- Cycle to work scheme.
- Healthcare plan and Employee Assistance Programme.
- Discounted gym membership.
- Discounts via Perks on cinema tickets, restaurants, high street shops and more.
- Pension scheme with generous employer contributions of up to 9%.
Our Requirements
- Experience of working in the events and/or hospitality industry.
- Experience of training and mentoring a team in a high-volume business, preferably an events venue.
- Excellent customer service skills.
- Ability to think on your feet and adapt to a multitude of different scenarios.
- A keen eye for detail and passion for high standards.
- Cash handling experience including balancing of safe/float/tills.
- Good working knowledge of IT.
- Excellent communication skills.
Food & Beverage Supervisor - Events in Chester employer: Chester Zoo
Chester Zoo is an exceptional employer that fosters a vibrant work culture centred around hospitality and customer service excellence. As a Food & Beverage Supervisor, you will not only enjoy competitive benefits such as a generous pension scheme and healthcare plan but also have the opportunity to grow your skills through training and mentoring within a supportive team environment. With unique perks like complimentary zoo visits and discounts on various services, working here means being part of a dedicated team that delivers memorable experiences in a truly inspiring setting.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Supervisor - Events in Chester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Chester Zoo. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Chester Zoo
Don't be shy about reaching out to Chester Zoo directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Food & Beverage Supervisor - Events in Chester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Chester Zoo and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Chester Zoo
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
