At a Glance
- Tasks: Lead a vibrant team to deliver exceptional food and beverage experiences at Chester Zoo.
- Company: Join the UK's biggest and best zoo, known for its inclusive culture.
- Benefits: Enjoy a competitive salary, 33 days annual leave, and discounts on gym memberships and more.
- Other info: Dynamic work environment with opportunities for career development and growth.
- Why this job: Be part of an exciting journey while making a real impact on visitor experiences.
- Qualifications: Experience in a supervisory role and strong customer service skills are essential.
The predicted salary is between 22000 - 30000 £ per year.
We are looking for the perfect candidate to join our Food & Beverage team at Chester Zoo — someone who lives and breathes hospitality and thrives on delivering excellent customer service. As a Food & Beverage Supervisor, you will support the Assistant Manager in organising and overseeing the daily activities of the front-of-house team within your designated unit, ensuring we consistently deliver the world-class experience the zoo is known for.
Food & Beverage at the zoo includes a wide variety of outlets, from fast food and traditional family favourites to a gastro pub, coffee shops, kiosks, our staff canteen and a street kitchen serving Indonesian-inspired street food.
The Role
Providing key operational support to the Food & Beverage Assistant Manager, this is an excellent opportunity to showcase your strong leadership and people skills within a fast-paced environment. You will:
- Support the Assistant Manager to ensure the smooth day-to-day running of your unit
- Train, motivate and empower your team to deliver an outstanding visitor experience every day
- Ensure your unit is presented to the highest standards and fully stocked to meet visitor expectations
- Lead by example, acting as a role model for exceptional customer service
- Monitor standards of cleanliness, food safety and compliance procedures
The Package
You’ll be working 40 hours per week across a variety of shifts, 5 days out of 7 on a rota basis, including weekends and bank holidays. Hours will generally fall within core zoo opening times, although evening work will be required for events such as 'Into the Night' and 'The Lanterns'.
Permanent contract
Salary of £26,500 based on 40 hours per week
33 days annual leave
Holiday buy/sell scheme
Staff pass for zoo visits during your time off, plus complimentary tickets for friends and family
Cycle to work scheme
Healthcare plan and Employee Assistance Programme
Discounted gym membership
Discounts via Perks on cinema tickets, restaurants, high street shops and more
Pension scheme with generous employer contributions of up to 9%
Our Requirements
- Excellent verbal and written communication skills, with the ability to coordinate and support large teams daily
- Experience in a similar supervisory role within a high-volume restaurant or fast-food environment
- Confident in training, coaching and mentoring others
- Strong customer service focus
- Experience in cash handling, stock management and completing compliance documentation
- Competent in Microsoft Office (Word, Excel, Outlook) and EPOS systems
What makes Chester Zoo a great place to work?
As the UK's biggest and best zoo, we have ambitious goals, exciting plans, and there’s always lots going on here. We’re an inclusive and diverse organisation, made up of over 600 permanent and 500 temporary team members, and we know how important it is to invest in our colleagues to help boost their career development. We have ambitious goals, and we want you to be with us for the long term on our exciting journey.
We reserve the right to close our vacancies earlier than the listed date if we have received a high level of applications. We recommend that if you do wish to be considered that you submit your application as promptly as possible as shortlisting and interviews may be taking place whilst the advert is live.
Food & Beverage Supervisor in Chester employer: Chester-Zoo
Chester Zoo is an exceptional employer that prioritises a vibrant work culture and the growth of its employees. As a Food & Beverage Supervisor, you will not only lead a passionate team in delivering outstanding guest experiences but also benefit from competitive salaries, generous annual leave, and a comprehensive healthcare plan, all while working in a unique and inspiring environment dedicated to conservation and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Supervisor in Chester
✨Tip Number 1
Get to know the zoo! Familiarise yourself with Chester Zoo's food and beverage offerings. When you walk in for your interview, drop some knowledge about their outlets and how you can enhance the visitor experience. It shows you're genuinely interested and ready to hit the ground running!
✨Tip Number 2
Practice your people skills! As a Food & Beverage Supervisor, you'll be leading a team. Think of examples from your past where you've trained or motivated others. Share these stories during your chat to show you’re the right fit for the role.
✨Tip Number 3
Be ready to discuss customer service! Prepare to talk about how you’ve handled tricky situations in the past. Highlight your ability to maintain high standards and ensure a world-class experience, just like Chester Zoo aims for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of our amazing team at Chester Zoo. Let’s make it happen!
We think you need these skills to ace Food & Beverage Supervisor in Chester
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share specific examples of how you've delivered excellent customer service in the past. We want to see that you truly live and breathe this industry.
Highlight Your Leadership Skills:As a Food & Beverage Supervisor, you'll be leading a team, so make sure to showcase your leadership experience. Talk about times when you've trained or motivated others, and how you’ve contributed to a positive team environment.
Be Detail-Oriented:Attention to detail is key in our fast-paced environment. Make sure your application is free from typos and clearly structured. This shows us that you care about quality and can maintain high standards, just like we do at Chester Zoo.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll find all the info you need to make your application stand out. Don’t miss out on this exciting opportunity!
How to prepare for a job interview at Chester-Zoo
✨Know Your Stuff
Before the interview, make sure you’re familiar with Chester Zoo’s Food & Beverage offerings. Research the different outlets and their unique features. This will show your genuine interest in the role and help you answer questions about how you can contribute to delivering that world-class experience.
✨Showcase Your Leadership Skills
As a Food & Beverage Supervisor, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully trained or motivated a team. Highlight your ability to handle high-pressure situations while maintaining excellent customer service.
✨Demonstrate Your Customer Service Passion
Be ready to discuss what exceptional customer service means to you. Think of specific instances where you went above and beyond for a customer. This will help illustrate your commitment to creating outstanding visitor experiences, which is key for this role.
✨Prepare for Compliance Questions
Since the role involves monitoring cleanliness and food safety, brush up on relevant compliance procedures. Be prepared to discuss how you’ve ensured standards in previous roles, as this will show you understand the importance of these aspects in a busy environment like Chester Zoo.
