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- Tasks: Deliver exceptional dining experiences and ensure every guest feels valued.
- Company: The Reserve, a luxury lodge resort at Chester Zoo.
- Benefits: Competitive salary, pension scheme, food discounts, and exclusive travel perks.
- Why this job: Join a supportive team in a unique environment surrounded by incredible animals.
- Qualifications: Experience in premium hospitality and a passion for guest interaction.
- Other info: Enjoy a warm, inclusive workplace that celebrates individuality and personal growth.
The predicted salary is between 1300 - 1800 £ per month.
The Reserve is a new and exciting luxury lodge resort set in the grounds of Chester Zoo. Nestled in nature and designed to offer an unparalleled guest experience, The Reserve combines world-class amenities with a unique sense of adventure and tranquillity. The resort has been designed to give guests an unforgettable experience, and we believe that begins with creating an environment where our team feels valued, supported and able to do their best work. Our culture is built on kindness, collaboration and respect. We believe in looking after people, encouraging personal growth and celebrating individuality. We work hard, but we also support each other, share ideas openly and take pride in creating a positive, relaxed and welcoming workplace.
As a Food & Beverage Assistant, you will be a key part of delivering exceptional dining experiences to our guests. Whether serving breakfast with a smile, supporting busy dinner service, or delivering room service to the highest standard, you’ll ensure every interaction reflects the warmth, attention to detail, and excellence that define The Reserve.
Personal Attributes
- A genuine passion for hospitality and guest interaction
- Friendly, confident, and professional with a positive attitude
- Ability to work efficiently under pressure in a busy environment
- Excellent communication and team-working skills
- Attention to detail and pride in presentation
- Flexible, reliable, and proactive
Key Responsibilities
- Have a good knowledge and understanding of the preparation and service of all products within the food and beverage department.
- Ensure your department is laid and prepared in line with the service standards.
- Keep all food and beverage areas clean and presentable at all times by assisting in general cleaning tasks.
- Maximise on commercial opportunities within your department by taking every opportunity to upsell.
- Suggest ideas for department and hotel improvement/innovation.
- Ensure all equipment is used in a safe and correct manner in line with company guidelines and risk assessments.
- Deal with customer queries or concerns in a professional manner.
- Implement action on Hygiene Audits in order to enhance the environment and achieve positive consistent results.
- Ensure good working relationships with all colleagues in your department and hotel.
- Be aware of and comply with all company and hotel rules/standards as laid out in the team member handbook.
- Complete all online training within the required timeframe and attend training as and when required.
- Present yourself well-groomed and in full uniform as per the company standard.
- Understand and adhere to the company cash and key policy, health and safety policy and fire safety procedures at all times.
- Understand and adhere to the company food safety policy and allergen procedure as laid out by the hotel and company.
- Always understand and deliver excellent standards of service.
- Operate IT systems in line with company standards where required.
- Be fully aware of and observe correct and current liquor licensing laws.
Benefits
- Competitive salary package
- Pension scheme
- Food and beverage discounts across partner venues
- Exclusive travel discounts for you, plus friends and family
- Long service rewards
- Meals provided on shift
- A team member pass to enjoy Chester Zoo on your days off
- A warm, inclusive working environment where your wellbeing matters
- A truly unique workplace, where your daily surroundings include some of the world’s most incredible animals
We care about creating a culture where people feel valued for who they are and supported in what they want to achieve. Our teams enjoy open communication, shared standards of excellence and the sense of belonging that comes from working somewhere special. We celebrate individuality, encourage fresh ideas and believe that kindness and professionalism can sit comfortably alongside luxury and high standards.
Food & Beverage Assistant - The Reserve in Chester employer: Chester Zoo
Contact Detail:
Chester Zoo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Assistant - The Reserve in Chester
✨Tip Number 1
Get to know the company culture! Before your interview, check out The Reserve's vibe online. Understanding their focus on kindness and collaboration will help you connect with the team during your chat.
✨Tip Number 2
Practice your service skills! Since you'll be delivering exceptional dining experiences, think about how you can showcase your passion for hospitality. Maybe even role-play some scenarios with a friend to get comfortable.
✨Tip Number 3
Be ready to share your ideas! The Reserve values innovation, so come prepared with suggestions on how you could enhance the guest experience or improve service. It shows you're proactive and invested in the role.
✨Tip Number 4
Apply through our website! We want to see your application, and applying directly helps us keep track of all the amazing candidates like you. Plus, it’s super easy and straightforward!
We think you need these skills to ace Food & Beverage Assistant - The Reserve in Chester
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share experiences that highlight your enthusiasm for guest interaction and how you’ve gone the extra mile to create memorable dining experiences.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Food & Beverage Assistant role. Mention any relevant experience in premium or luxury settings and how it aligns with the values of The Reserve.
Highlight Teamwork and Communication Skills: We value collaboration, so don’t forget to showcase your ability to work well in a team. Include examples of how you’ve effectively communicated with colleagues and contributed to a positive working environment.
Keep It Professional and Polished: Your application is your first impression, so make it count! Ensure it’s well-structured, free of errors, and reflects the professionalism we expect at The Reserve. And remember, apply through our website for the best chance!
How to prepare for a job interview at Chester Zoo
✨Know Your Menu Inside Out
Before the interview, make sure you familiarise yourself with the food and beverage offerings at The Reserve. Understanding the menu will not only impress your interviewers but also show your genuine interest in providing exceptional dining experiences.
✨Showcase Your Hospitality Passion
During the interview, express your enthusiasm for hospitality and guest interaction. Share personal stories or experiences that highlight your passion for creating memorable moments for guests, as this aligns perfectly with the culture at The Reserve.
✨Demonstrate Team Spirit
Since teamwork is crucial in a busy environment, be prepared to discuss how you've successfully collaborated with colleagues in the past. Highlight specific examples where you contributed to a positive team dynamic, as this will resonate well with their values of kindness and collaboration.
✨Prepare for Scenario Questions
Expect questions about how you would handle various situations, such as dealing with customer complaints or upselling products. Think through your responses ahead of time, focusing on your ability to remain calm under pressure and your attention to detail, which are key attributes for this role.
