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- Tasks: Assist in delivering an exceptional guest experience and manage hotel operations.
- Company: Join Chester Race Company, a renowned brand in the North West hospitality scene.
- Benefits: Enjoy a permanent contract, 4 on 4 off shifts, and great perks.
- Why this job: Immerse yourself in the vibrant world of hospitality while maintaining work-life balance.
- Qualifications: Customer-facing experience is essential; hotel industry experience is a plus.
- Other info: Work hours are from 8pm to 8am, perfect for night owls!
The predicted salary is between 24000 - 32000 £ per year.
Are you passionate about providing excellent guest experience and looking for a career within the hotel industry? Chester Race Company can offer a driven Guest Services Assistant a permanent full-time contract based in the heart of historic Chester. With excellent benefits, and an attractive 4 on 4 off working pattern, you can immerse yourself in the thrilling world of hospitality, without sacrificing your work-life balance.
If you are successful, you will be responsible for assisting the Hotel Management team in ensuring the smooth running of the hotel as well as providing a fantastic experience for guests in line with IHG and Chester Race Company brand standards.
About Chester Race Company & IHG
Chester Race Company Ltd is one of the North West’s best-known and most-admired brands. The Company, headquartered in Chester, owns two racecourses (Chester and Bangor-on-Dee) and operates a third course in Scotland, Musselburgh. At Chester, it also owns and operates an on-course hotel, and a vibrant pub and adjacent commercial premises in Chester city centre. The Holiday Inn Express – The Racecourse boasts a team of experts who are passionate about delivering exceptional guest experience, and you could be a part of it!
The successful Guest Service Assistant will be responsible for:
- Delivering an excellent hotel guest experience
- Conducting guest check-in/ out process
- Encouraging guests to join the IHG rewards programme by selling the benefits of the scheme
- Taking telephone or email reservations and bookings
- Responding to guest queries and emails promptly and fully
- Dealing with the first stage of customer complaints, and resolving or escalating as required
- Ensuring that all public and back-of-house areas (including toilets) are kept clean and clutter-free to IHG brand standards throughout the shift
- Preparing for the following day arrivals and fulfilling requests, where possible
- Maintaining till balances throughout shift, and identifying any discrepancies
The successful Guest Services Assistant will need to have:
- Previous experience in a customer-facing role
- Experience within the hotel industry is an advantage
- Previous experience of delivering excellent guest experience
- IT literate
- Commitment to excellent guest experience
- Able to work as part of a team
- Excellent communication skills
- Maths and English GCSE, or equivalent
Salary: £28,032 per annum
Hours of work: 4 on 4 off shift rota, working 8pm to 8am.
Contract: Permanent
If you have previous experience working as a guest services assistant, hotel receptionist, booking coordinator, reservations coordinator, host, guest experience host, hospitality, or any other customer facing role, please apply today with your CV attached.
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Guest Services Assistant - Nights Holiday Inn Express · Chester Race Company Ltd (Head Office) employer: Chester Races
Contact Detail:
Chester Races Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Assistant - Nights Holiday Inn Express · Chester Race Company Ltd (Head Office)
✨Tip Number 1
Familiarise yourself with the IHG brand standards and values. Understanding what they stand for will help you align your approach to guest service with their expectations, making you a more attractive candidate.
✨Tip Number 2
Highlight any previous experience in customer-facing roles during your interactions. Share specific examples of how you've gone above and beyond to enhance guest experiences, as this will resonate well with the hiring team.
✨Tip Number 3
Demonstrate your ability to handle customer complaints effectively. Prepare a few scenarios where you successfully resolved issues, as this shows your problem-solving skills and commitment to guest satisfaction.
✨Tip Number 4
Network with current or former employees of Chester Race Company or IHG. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Guest Services Assistant - Nights Holiday Inn Express · Chester Race Company Ltd (Head Office)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles, particularly in the hotel industry. Emphasise any specific achievements or responsibilities that align with the Guest Services Assistant role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent guest experiences. Mention why you want to work for Chester Race Company and how your skills can contribute to their team.
Highlight Relevant Skills: In your application, focus on skills such as communication, teamwork, and problem-solving. Provide examples of how you've successfully handled guest queries or complaints in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Chester Races
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hotel industry and providing excellent guest experiences. Share any personal stories or experiences that highlight your passion, as this will resonate well with the interviewers.
✨Demonstrate Your Customer Service Skills
Prepare examples from your previous roles where you successfully handled customer queries or complaints. Highlight how you resolved issues and ensured a positive experience for guests, as this is crucial for the Guest Services Assistant role.
✨Familiarise Yourself with IHG Standards
Research the IHG brand and its standards before the interview. Understanding their values and what they expect from their staff will show that you are serious about the position and ready to align with their goals.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about team dynamics, training opportunities, or how success is measured in the role. This demonstrates your interest in the position and helps you assess if it's the right fit for you.
