At a Glance
- Tasks: Deliver exceptional guest experiences and assist with hotel operations.
- Company: Join Chester Race Company, a leading brand in the North West hospitality scene.
- Benefits: Enjoy a competitive salary, flexible 4 on 4 off shifts, and great work-life balance.
- Other info: Permanent role with opportunities for growth in the exciting hotel industry.
- Why this job: Be part of a passionate team creating memorable moments for guests in a vibrant environment.
- Qualifications: Customer-facing experience and strong communication skills are essential.
The predicted salary is between 24000 - 32000 € per year.
Are you passionate about providing excellent guest experience and looking for a career within the hotel industry? Chester Race Company can offer a driven Guest Services Assistant a permanent full-time contract based in the heart of historic Chester. With excellent benefits, and an attractive 4 on 4 off working pattern, you can immerse yourself in the thrilling world of hospitality, without sacrificing your work-life balance.
If you are successful, you will be responsible for assisting the Hotel Management team in ensuring the smooth running of the hotel as well as providing a fantastic experience for guests in line with IHG and Chester Race Company brand standards.
About Chester Race Company & IHG
Chester Race Company Ltd is one of the North West’s best-known and most-admired brands. The Company, headquartered in Chester, owns two racecourses (Chester and Bangor-on-Dee) and operates a third course in Scotland, Musselburgh. At Chester, it also owns and operates an on-course hotel, and a vibrant pub and adjacent commercial premises in Chester city centre. The Holiday Inn Express – The Racecourse boasts a team of experts who are passionate about delivering exceptional guest experience, and you could be a part of it!
The successful Guest Service Assistant will be responsible for:
- Delivering an excellent hotel guest experience
- Conducting guest check-in/ out process
- Encouraging guests to join the IHG rewards programme by selling the benefits of the scheme
- Taking telephone or email reservations and bookings
- Responding to guest queries and emails promptly and fully
- Dealing with the first stage of customer complaints, and resolving or escalating as required
- Ensuring that all public and back-of-house areas (including toilets) are kept clean and clutter-free to IHG brand standards throughout the shift
- Preparing for the following day arrivals and fulfilling requests, where possible
- Maintaining till balances throughout shift, and identifying any discrepancies
The successful Guest Services Assistant will need to have:
- Previous experience in a customer-facing role
- Experience within the hotel industry is an advantage
- Previous experience of delivering excellent guest experience
- IT literate
- Commitment to excellent guest experience
- Able to work as part of a team
- Excellent communication skills
- Maths and English GCSE, or equivalent
Salary:
£28,032 per annum
Hours of work:
4 on 4 off shift rota, working 8pm to 8am.
Contract:
Permanent
If you have previous experience working as a guest services assistant, hotel receptionist, booking coordinator, reservations coordinator, host, guest experience host, hospitality, or any other customer facing role, please apply today with your CV attached.
Guest Services Assistant - Nights employer: Chester Races
Chester Race Company offers an exceptional work environment for Guest Services Assistants, combining a passion for hospitality with a commitment to employee well-being. Located in the historic heart of Chester, employees benefit from a competitive salary, a unique 4 on 4 off shift pattern that promotes work-life balance, and opportunities for professional growth within a renowned brand known for its dedication to guest experience. Join a vibrant team where your contributions are valued and rewarded, making every day at work both meaningful and enjoyable.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Assistant - Nights
✨Tip Number 1
Get to know the company! Research Chester Race Company and IHG to understand their values and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your guest interaction skills! Since the role is all about providing an excellent guest experience, think of scenarios where you can demonstrate your customer service skills. Role-play with a friend or family member to get comfortable with handling different situations.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and the role. They might even give you tips on how to stand out during the hiring process!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start. Don’t miss out on this opportunity!
We think you need these skills to ace Guest Services Assistant - Nights
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer-facing experience and any relevant roles in the hotel industry. We want to see how your skills align with providing an excellent guest experience, so don’t hold back!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for hospitality and why you’re excited about the Guest Services Assistant role. Let us know how you can contribute to our team and enhance the guest experience.
Show Off Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to engage with guests effectively. Use clear and friendly language to demonstrate your interpersonal skills right from the start.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just upload your CV and cover letter!
How to prepare for a job interview at Chester Races
✨Know the Company Inside Out
Before your interview, take some time to research Chester Race Company and IHG. Understand their values, mission, and what makes them stand out in the hospitality industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their brand standards.
✨Showcase Your Customer Service Skills
As a Guest Services Assistant, your ability to provide excellent guest experiences is crucial. Prepare specific examples from your previous roles where you went above and beyond for customers. Highlight any situations where you resolved complaints or enhanced a guest's stay, as this will demonstrate your commitment to exceptional service.
✨Practice Common Interview Questions
Familiarise yourself with common interview questions for customer-facing roles. Questions like 'How would you handle a difficult guest?' or 'Can you describe a time when you provided outstanding service?' are likely to come up. Practising your responses will help you feel more confident and articulate during the interview.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and professionally for your interview, reflecting the hospitality industry’s standards. Also, make sure to arrive on time—ideally, a bit early. This shows respect for the interviewer's time and demonstrates your reliability, which is key in the hotel business.
