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- Tasks: Lead teams and ensure an outstanding guest experience at exciting events.
- Company: Join the renowned Chester Race Company, known for its vibrant events.
- Benefits: Get paid weekly, enjoy flexible shifts, and work with friends.
- Other info: Flexible scheduling through our app and opportunities for growth.
- Why this job: Be part of thrilling race days and iconic events while developing leadership skills.
- Qualifications: Experience in operational leadership and a passion for guest satisfaction.
The predicted salary is between 22000 - 22000 ÂŁ per year.
Location: Chester
Contract: Casual / Zero Hours (flexible shifts)
Join the Operations team at Chester Race Company as a Zone Manager. We’re looking for confident, experienced, passionate, people‑focused Zone Managers to join our race day and major events operation at Chester Racecourse. As a Zone Manager, you’ll play a critical leadership role on race days and events, taking ownership of a designated area and ensuring an outstanding guest experience from arrival to departure. You’ll act as the link between operational teams, contractors and management on the ground, keeping standards high, teams supported, and the operation running smoothly. This is a hands‑on, fast‑paced role, ideal for someone who thrives in live environments and enjoys leading teams in front‑line operational settings, with the guest experience being at the heart of everything that you do. This is a unique and exciting opportunity to be part of a wide variety of events – from thrilling race days at Chester Racecourse to concerts and events.
Why join us?
- Get paid weekly – every Friday.
- Recognition and reward schemes to celebrate your hard work.
- Earn while having fun and working with friends.
- Be part of prestigious events and iconic venues.
- Enjoy total flexibility with shifts managed easily through our app.
About Chester Race Company
Chester Race Company Ltd is one of the North West’s best‑known and most‑admired brands. It is an evolving organisation with a broad portfolio but retaining Horseracing at its core. The Company operates three racecourses, Chester, Bangor‑on‑Dee and Musselburgh, in Scotland. At Chester, we also own and operate a hotel, a vibrant pub and have other property interests in the city. Not to mention our in‑house caterers, Horseradish and our staffing brand – Thyme People. With that much diversity in our business, no two days are the same.
General responsibilities
- Take ownership of the safe, effective, and high‑quality delivery of your designated area on event days.
- Complete pre‑event and close‑down checks, escalating risks and readiness issues as required.
- Lead and coordinate cross‑functional teams to deliver a seamless guest experience.
- Maintain excellent presentation, cleanliness, and operational standards at all times.
- Manage guest flow and crowd movement to ensure safety and positive experiences.
- Act as a visible, proactive leader, supporting guests and resolving issues on the ground.
- Monitor live operations, elevate risks, and support incident management.
- Capture feedback and insights to support continuous improvement.
- Champion a guest‑first, safety‑led culture.
What We’re Looking For
- Experience in operational leadership within events, hospitality, sport, or high‑footfall environments.
- Strong focus on guest experience and presentation standards.
- Calm, decisive problem‑solver in fast‑paced live settings.
- Confident communicator able to lead diverse teams and stakeholders.
- Hands‑on, resilient, and comfortable working outdoors.
- Flexible availability, including evenings and weekends.
- Previous major event or venue experience is desirable.
- This role requires you to be over the age of 18.
Pay Rates (inclusive of holiday pay)
ÂŁ22.42 per hour
Shifts & Availability
Your schedule, your choice! With our easy‑to‑use staff app, you’re in control of when you work. Most shifts take place during evenings and weekends, giving you flexibility to fit work around your lifestyle.
If you have strong operational leadership experience and want to be part of delivering world‑class race days and events, please apply below!
Race Day Zone Manager in Chester employer: Chester Races
Contact Detail:
Chester Races Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Race Day Zone Manager in Chester
✨Tip Number 1
Get to know the venue! Familiarise yourself with Chester Racecourse and its layout. This will help you feel more confident when you're leading teams and managing guest experiences on race days.
✨Tip Number 2
Network like a pro! Connect with other event professionals and past Zone Managers. They can share valuable insights and tips that could give you an edge during your interview process.
✨Tip Number 3
Show off your leadership skills! During interviews, share specific examples of how you've successfully led teams in fast-paced environments. Highlight your problem-solving abilities and focus on guest experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Chester Race Company team.
We think you need these skills to ace Race Day Zone Manager in Chester
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for events and guest experiences shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating memorable moments for our guests.
Tailor Your Experience: Make sure to highlight any relevant experience you have in operational leadership or event management. We love seeing how your past roles have prepared you for the fast-paced environment at Chester Racecourse, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. This will help us see why you’d be a great fit for the Zone Manager role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Chester Races
✨Know the Event Inside Out
Before your interview, make sure you research Chester Race Company and its events thoroughly. Understand their operations, values, and what makes their guest experience stand out. This will show your passion for the role and help you answer questions more effectively.
✨Demonstrate Leadership Skills
As a Zone Manager, you'll need to lead teams effectively. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts in high-pressure situations. Highlight your ability to keep calm and decisive when things get hectic.
✨Showcase Your Guest-Focused Mindset
Since the guest experience is at the heart of this role, be ready to discuss how you've prioritised guest satisfaction in previous roles. Share specific instances where you went above and beyond to ensure a positive experience for guests.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the types of events you might manage or how the team collaborates on race days. This not only demonstrates your enthusiasm but also helps you gauge if the role is the right fit for you.