At a Glance
- Tasks: Lead a team to deliver exceptional guest experiences during night shifts.
- Company: Join the renowned Chester Race Company and be part of a vibrant team.
- Benefits: Enjoy race day tickets, enhanced pension contributions, and a great work-life balance.
- Other info: Work in a dynamic environment with opportunities for growth and development.
- Why this job: Make a real impact on guest satisfaction while enjoying flexible shifts.
- Qualifications: Experience in hospitality and a passion for excellent customer service.
The predicted salary is between 30700 - 30700 £ per year.
Are you passionate about providing a high level of guest experience whilst leading a team? Holiday Inn Express Chester - Racecourse are recruiting a Guest Services Manager for the night shift on a full time, permanent contract. Working an attractive 4 on 4 off shift pattern you will have plenty of down-time between shifts to do the things you love. We pride ourselves on our reputation, we wow our guests with our fantastic team driving positive feedback and repeat visits to our central Chester location.
General responsibilities:
- Managing guest check in/out process, upselling of rewards enrollments
- Ensuring the smooth running of breakfast service
- Booking, altering and cancelling guest reservations
- Dealing with first stage and further stages of customer complaints
- Ensure that all public and back of house areas are presentable, well stocked and clean
- Running a night audit, preparing all relevant reports
- Ensuring all banking is complete and correct
- Delegating jobs for the nights GSA
- Provide a comprehensive handover for the day shift
- Ensuring the safety of guests in the building
Skills / Attributes:
- Previous experience of delivering excellent guest experience
- Ability to use computers and booking systems
- Previous experience within a similar role in a hotel environment (preferred)
- Experience of bar work
About Chester Race Company & IHG:
Chester Race Company Ltd is one of the North West’s best-known and most-admired brands. The Company, headquartered in Chester, owns two racecourses (Chester and Bangor-on-Dee) and operates a third course in Scotland, Musselburgh. At Chester, it also owns and operates an on-course hotel, and a vibrant pub and adjacent commercial premises in Chester city centre. The Holiday Inn Express – The Racecourse boasts a team of experts who are passionate about delivering exceptional guest experience, and you could be a part of it!
What we offer:
CRC offer a great selection of benefits, from Race Day tickets to enhanced pension contributions.
Hours of work:
4 on 4 off shift pattern – 20:00pm - 08:00am
Salary:
Up to £30,700 per annum
Guest Services Manager - Nights in Chester employer: Chester Races
At Holiday Inn Express Chester - Racecourse, we are dedicated to creating a vibrant work environment where our team members thrive. With a unique 4 on 4 off shift pattern, you will enjoy ample downtime to pursue your passions while being part of a renowned brand that values exceptional guest experiences. Our commitment to employee growth, coupled with attractive benefits like Race Day tickets and enhanced pension contributions, makes us an outstanding employer in the heart of Chester.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Manager - Nights in Chester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Chester Races. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Chester Races
Don't be shy about reaching out to Chester Races directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Manager - Nights in Chester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Chester Races and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Chester Races
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
