At a Glance
- Tasks: Deliver exceptional guest experiences and assist with hotel operations.
- Company: Join Chester Race Company, a renowned brand in the hospitality industry.
- Benefits: Enjoy a competitive salary, great work-life balance, and permanent contract.
- Other info: Flexible 4 on 4 off shifts, perfect for students or those seeking balance.
- Why this job: Be part of a passionate team creating memorable moments for guests.
- Qualifications: Customer-facing experience and strong communication skills are essential.
The predicted salary is between 28032 - 28032 £ per year.
Are you passionate about providing excellent guest experience and looking for a career within the hotel industry? Chester Race Company can offer a driven Guest Services Assistant a permanent full-time contract based in the heart of historic Chester. With excellent benefits, and an attractive 4 on 4 off working pattern, you can immerse yourself in the thrilling world of hospitality, without sacrificing your work‑life balance.
If you are successful, you will be responsible for assisting the Hotel Management team in ensuring the smooth running of the hotel as well as providing a fantastic experience for guests in line with IHG and Chester Race Company brand standards.
About Chester Race Company & IHG: Chester Race Company Ltd is one of the North West’s best‑known and most‑admired brands. The Company, headquartered in Chester, owns two racecourses (Chester and Bangor-on‑Dee) and operates a third course in Scotland, Musselburgh. At Chester, it also owns and operates an on‑course hotel, and a vibrant pub and adjacent commercial premises in Chester city centre. The Holiday Inn Express – The Racecourse boasts a team of experts who are passionate about delivering exceptional guest experience, and you could be a part of it!
Responsibilities:
- Delivering an excellent hotel guest experience
- Conducting guest check‑in/ out process
- Encouraging guests to join the IHG rewards programme by selling the benefits of the scheme
- Taking telephone or email reservations and bookings
- Responding to guest queries and emails promptly and fully
- Dealing with the first stage of customer complaints, and resolving or escalating as required
- Ensuring that all public and back‑of‑house areas (including toilets) are kept clean and clutter‑free to IHG brand standards throughout the shift
- Preparing for the following day arrivals and fulfilling requests, where possible
- Maintaining till balances throughout shift, and identifying any discrepancies
Qualifications:
- Previous experience in a customer‑facing role
- Experience within the hotel industry is an advantage
- Previous experience of delivering excellent guest experience
- IT literate
- Commitment to excellent guest experience
- Able to work as part of a team
- Excellent communication skills
- Maths and English GCSE, or equivalent
Salary: £28,032 per annum
Hours of work: 4 on 4 off shift rota, working 8pm to 8am.
Contract: Permanent
If you have previous experience working as a guest services assistant, hotel receptionist, booking coordinator, reservations coordinator, host, guest experience host, hospitality, or any other customer facing role, please apply today with your CV attached.
Guest Services Assistant - Nights in Chester employer: Chester Races
Chester Race Company offers an exceptional opportunity for a Guest Services Assistant to thrive in the vibrant hospitality sector of historic Chester. With a commitment to work-life balance through a 4 on 4 off shift pattern, employees benefit from a supportive work culture that prioritises guest satisfaction and personal growth, alongside competitive remuneration and a chance to be part of a renowned brand in the North West.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Assistant - Nights in Chester
✨Tip Number 1
Get to know the company! Research Chester Race Company and IHG to understand their values and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your guest interaction skills! Since the role is all about providing an excellent guest experience, think of scenarios where you can demonstrate your customer service skills. Role-play with a friend or family member to get comfortable with handling different situations.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the company culture and the role. They might even share tips on how to ace the interview process or give you a heads-up on what the hiring team is looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining the team at Chester Race Company.
We think you need these skills to ace Guest Services Assistant - Nights in Chester
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for providing an excellent guest experience right from the start. Use your cover letter to share why you love hospitality and how you can contribute to our team at Chester Race Company.
Tailor Your CV:Make sure your CV highlights relevant experience in customer-facing roles, especially in the hotel industry. We want to see how your skills align with the responsibilities of a Guest Services Assistant, so don’t hold back!
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point about your qualifications and experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Chester Race Company!
How to prepare for a job interview at Chester Races
✨Know the Company Inside Out
Before your interview, take some time to research Chester Race Company and IHG. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Guest Services Assistant, your ability to provide excellent guest experiences is crucial. Prepare specific examples from your past roles where you went above and beyond for a customer. This will demonstrate your commitment to exceptional service and your readiness for the role.
✨Practice Common Interview Questions
Anticipate questions related to handling guest complaints, managing reservations, and working as part of a team. Practising your responses can help you feel more confident during the interview. Remember to highlight your IT skills and any relevant experience in the hotel industry.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. This shows professionalism and respect for the interviewer's time. Plus, it sets a positive tone for the rest of the conversation about your potential role in delivering fantastic guest experiences.
