At a Glance
- Tasks: Welcome guests and create memorable experiences at Chester Racecourse.
- Company: Join the iconic Chester Race Company with a vibrant team culture.
- Benefits: Weekly pay, flexible shifts, and recognition for your hard work.
- Other info: Dynamic role with no two days the same in a fast-paced environment.
- Why this job: Be part of exciting events while making lasting impressions on guests.
- Qualifications: Passion for guest service and strong communication skills required.
The predicted salary is between 14 - 15 € per hour.
Join the Guest Experience Team at Chester Race Company as an Admissions Host. We’re looking for enthusiastic and guest-focused individuals to join us for the 2026 race season at Chester Racecourse. This is a dynamic and rewarding role where you’ll be the welcoming face of our venue, creating the first and lasting impression for our guests.
Working as part of our Guest Experience team, you’ll help deliver a memorable day of escapism for every guest. You’ll play a key role in our award-winning success by consistently providing a world-class level of service and ensuring every guest’s experience starts on a high note, while also helping to drive merchandise sales and promote retail offerings throughout the guest journey.
Why join us?
- Get paid weekly – every Friday without fail
- Recognition and reward schemes to celebrate your hard work
- Earn while having fun and working with friends
- Be part of prestigious events and iconic venues
- Enjoy total flexibility with shifts managed easily through our app
About Chester Race Company
Chester Race Company Ltd is one of the North West’s most iconic and respected organisations. While horseracing is at the heart of our heritage, we are an evolving organisation with a broad portfolio. We proudly operate three racecourses – Chester, Bangor-on-Dee, and Musselburgh in Scotland – and our reach extends further with a hotel, a vibrant pub, and several property ventures in the city of Chester. Our in-house catering brand, Horseradish, and staffing division, Thyme People, also play a central role in our success. With such a dynamic mix of venues and services, no two days are ever the same.
General Responsibilities
- Providing a warm and professional welcome to guests at the entry gates
- Creating a friendly and engaging first impression, ensuring every guest feels valued
- Scanning tickets accurately and efficiently using hand-held devices
- Selling merchandise to guests around the course
- Proactively approaching guests to check tickets are ready and answer any questions
- Managing guest flow to ensure quick and smooth entry
- Working as part of a team to maintain an organised and positive entrance experience
What We’re Looking For
- A genuine passion for delivering excellent guest service
- A friendly, confident, and approachable attitude
- Strong communication skills and the confidence to engage with guests
- Ability to work efficiently in a fast-paced environment
- Good problem-solving skills and effective time management
- A positive team player who takes pride in creating a great guest experience
This role requires you to be over the age of 18.
Pay Rates (inclusive of holiday pay)
£14.60 per hour
Race Day Admissions Host employer: Chester Racecourse
Chester Race Company is an exceptional employer, offering a vibrant work culture where every team member plays a vital role in creating memorable experiences for our guests. With flexible shifts, weekly pay, and recognition schemes, we ensure that our Admissions Hosts not only enjoy their work but also have ample opportunities for personal growth and development within our dynamic organisation. Join us at one of the North West's most iconic venues and be part of a team that celebrates hard work while delivering world-class service.
StudySmarter Expert Advice🤫
We think this is how you could land Race Day Admissions Host
✨Tip Number 1
Get to know the venue! Familiarise yourself with Chester Racecourse and its offerings. This way, when you chat with guests, you can share insider tips and make their experience even better.
✨Tip Number 2
Practice your smile! A warm, genuine smile goes a long way in making guests feel welcome. Remember, you’re the first face they see, so let your enthusiasm shine through!
✨Tip Number 3
Be proactive! Don’t wait for guests to approach you; go out there and engage with them. Ask if they need help or have questions – it shows you care and enhances their experience.
✨Tip Number 4
Apply through our website! It’s the easiest way to get started with us. Plus, you’ll find all the info you need about the role and our awesome team!
We think you need these skills to ace Race Day Admissions Host
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for guest service shine through! We want to see that you’re excited about the role and ready to create memorable experiences for our guests.
Tailor Your Application:Make sure to customise your application to highlight how your skills match what we’re looking for. Mention any relevant experience in fast-paced environments or customer service roles to catch our eye!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the good stuff about why you’d be a great fit for us.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for this exciting opportunity with Chester Race Company.
How to prepare for a job interview at Chester Racecourse
✨Know the Company
Before your interview, take some time to research Chester Race Company. Understand their values, mission, and what makes them unique in the industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Guest Service Skills
As an Admissions Host, your role revolves around guest experience. Prepare examples from your past experiences where you provided excellent service or resolved issues for guests. Highlighting these moments will demonstrate your suitability for the role and your passion for creating memorable experiences.
✨Practice Your Communication
Strong communication skills are key for this position. Practice speaking clearly and confidently about your experiences. You might even want to do a mock interview with a friend to get comfortable engaging in conversation, as you'll need to approach guests and answer their questions on race day.
✨Dress the Part
First impressions matter! Dress smartly and appropriately for the interview. While the role may be casual, showing that you can present yourself well reflects your understanding of the importance of professionalism in a guest-facing role.
