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- Tasks: Lead teams and ensure an outstanding guest experience at exciting events.
- Company: Join Chester Race Company, a renowned brand in the North West.
- Benefits: Get paid weekly, enjoy flexible shifts, and work with friends.
- Other info: Flexible scheduling through our app, perfect for balancing work and life.
- Why this job: Be part of thrilling race days and iconic events while developing leadership skills.
- Qualifications: Experience in operational leadership and a passion for guest satisfaction.
The predicted salary is between 22000 - 22000 ÂŁ per year.
We’re looking for confident, experienced, passionate and people-focused Zone Managers to join our race day and major events operation at Chester Racecourse. As a Zone Manager, you’ll play a critical leadership role on race days and events, taking ownership of a designated area and ensuring an outstanding guest experience from arrival to departure. You’ll act as the link between operational teams, contractors and management on the ground, keeping standards high, teams supported, and the operation running smoothly. This is a hands‑on, fast‑paced role, ideal for someone who thrives in live environments and enjoys leading teams in front‑line operational settings, with the guest experience being at the heart of everything that you do! This is a unique and exciting opportunity to be part of a wide variety of events – from thrilling race days at Chester Racecourse, to concerts and events.
Why join us:
- Get paid weekly – every Friday
- Recognition and reward schemes to celebrate your hard work
- Earn while having fun and working with friends
- Be part of prestigious events and iconic venues
- Enjoy total flexibility with shifts managed easily through our app
General responsibilities:
- Take ownership of the safe, effective, and high‑quality delivery of your designated area on event days
- Complete pre‑event and close‑down checks, escalating risks and readiness issues as required
- Lead and coordinate cross‑functional teams to deliver a seamless guest experience
- Maintain excellent presentation, cleanliness, and operational standards at all times
- Manage guest flow and crowd movement to ensure safety and positive experiences
- Act as a visible, proactive leader, supporting guests and resolving issues on the ground
- Monitor live operations, escalating risks, and support incident management
- Capture feedback and insights to support continuous improvement
- Champion a guest‑first, safety‑led culture
What We’re Looking For:
- Experience in operational leadership within events, hospitality, sport, or high‑footfall environments
- Strong focus on guest experience and presentation standards
- Calm, decisive problem‑solver in fast‑paced live settings
- Confident communicator able to lead diverse teams and stakeholders
- Hands‑on, resilient, and comfortable working outdoors
- Flexible availability, including evenings and weekends
- Previous major event or venue experience is desirable
- This role requires you to be over the age of 18
Pay Rates: ÂŁ22.42 per hour
Shifts & Availability: Your schedule, your choice! With our easy‑to‑use staff app, you’re in control of when you work. Most shifts take place during evenings and weekends, giving you flexibility to fit work around your lifestyle. If you have strong operational leadership experience and want to be part of delivering world‑class race days and events, please apply below!
Race Day Zone Manager in Chester employer: Chester Racecourse
Contact Detail:
Chester Racecourse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Race Day Zone Manager in Chester
✨Tip Number 1
Get to know the venue! Familiarise yourself with Chester Racecourse and its layout. This will help you feel more confident when you're leading teams and managing guest experiences on race days.
✨Tip Number 2
Network like a pro! Connect with other event professionals and staff at Chester. Building relationships can open doors and give you insights into how to excel in your role as a Zone Manager.
✨Tip Number 3
Stay calm under pressure! Race days can get hectic, so practice staying composed and decisive. This will not only help you manage your team effectively but also ensure guests have a fantastic experience.
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application noticed. Plus, we love seeing candidates who are genuinely interested in being part of our exciting events at Chester Racecourse.
We think you need these skills to ace Race Day Zone Manager in Chester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for events and guest experiences shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating memorable moments for our guests.
Tailor Your Experience: Make sure to highlight any relevant experience you have in operational leadership or event management. We love seeing how your past roles have prepared you for the fast-paced environment at Chester Racecourse.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. This helps us see how you fit into our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and get you started on this exciting journey with us at Chester Racecourse.
How to prepare for a job interview at Chester Racecourse
✨Know the Event Inside Out
Before your interview, make sure you research Chester Racecourse and its events thoroughly. Understand the types of events they host, their guest experience philosophy, and any recent news. This will show your genuine interest and help you answer questions more effectively.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led teams in high-pressure environments. Highlight how you maintained standards and ensured a positive guest experience. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you faced challenges during events or busy periods. Be ready to discuss how you approached these situations calmly and decisively, ensuring safety and guest satisfaction. This will illustrate your ability to thrive in fast-paced settings.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared about the role or the company culture. This shows your enthusiasm and helps you gauge if the position is the right fit for you. For example, ask about the team dynamics or how they measure guest satisfaction.