At a Glance
- Tasks: Build relationships and deliver exceptional experiences for partners and guests at exciting race events.
- Company: Join Chester Race Company, a vibrant and evolving organisation in the heart of horseracing.
- Benefits: Enjoy race day tickets, enhanced pension contributions, and flexible working hours.
- Other info: Collaborate across teams in a fast-paced environment with diverse opportunities.
- Why this job: Be part of a dynamic team and make memorable moments at thrilling race days.
- Qualifications: Experience in guest-facing roles and excellent communication skills are essential.
The predicted salary is between 28000 - 30000 £ per year.
Join our team as a Partner Relations Executive! We're looking for an organised and enthusiastic individual to join our Commercial Team. This is a great opportunity for someone who enjoys building relationships, delivering excellent guest service and working in a fast-paced, collaborative environment.
Supporting the Partner Relations team, you'll help deliver an exceptional experience for our commercial partners, sponsors and members by assisting with account management, sponsorship and hospitality activity, and creating memorable race day experiences across Chester Racecourse and Bangor-on-Dee Racecourse. If you're proactive, eager to learn and enjoy variety, we'd love to hear from you.
General Responsibilities include:
- Supporting the day-to-day management of sponsor, hospitality and member accounts
- Building positive relationships with partners and assisting with account enquiries
- Helping deliver sponsorship benefits, including branding, hospitality, digital activity and race day experiences
- Supporting member renewals, communications and account administration
- Preparing reports, post-event communications and maintaining accurate CRM records
- Working with the Marketing Team to coordinate sponsor digital activity and marketing assets
- Welcoming and hosting sponsors, members and hospitality guests on race days
- Assisting with event logistics, hospitality requirements and VIP experiences
- Supporting the delivery of partner events, loyalty initiatives and other commercial activations
- Working collaboratively across Commercial, Marketing, Hospitality and Operations to deliver exceptional guest experiences
- Representing Chester Race Company professionally at race days and partner events
Essential criteria:
- Experience in guest facing roles, events, hospitality, sales or similar
- Excellent communication and relationship-building skills
- Strong organisational skills with the ability to manage multiple priorities
- A proactive, guest-focused approach with excellent attention to detail
- Ability to work collaboratively across multiple teams
Desirable criteria:
- Experience working within sponsorship, events, hospitality or sports partnerships
- Passion for racing, sports, events or hospitality
- Understanding of sponsorship rights, branding and client benefits
- Understanding of CRM systems and maintaining accurate guest records
About Chester Race Company: Chester Race Company Ltd is one of the North West's best-known and most-admired brands. It is an evolving organisation with a broad portfolio but retaining Horseracing at its core. The Company operates three racecourses, Chester, Bangor-on-Dee and Musselburgh, in Scotland. At Chester, we also own and operate a hotel, a vibrant pub and have other property interests in the city. Not to mention our in-house caterers, Horseradish and our staffing brand – Thyme People. With that much diversity in our business, no two days are the same.
What we offer: CRC offers a great selection of benefits, from Race Day tickets to enhanced pension contributions.
Salary: £28,000 - £30,000 per annum
Hours of work: 37.5 hours per week, Monday to Friday. CRC is an event company; you will be required to work some weekends and evenings. Any work beyond the contracted hours will be eligible for time off in lieu. CRC has a flexible approach to working hours, which should be agreed with your line manager.
Partner Relations Executive in Chester employer: Chester Racecourse
Chester Racecourse is an excellent employer, offering a supportive work culture that prioritises employee well-being and development. With a structured 4-on/4-off schedule, team members enjoy a healthy work-life balance while being part of a dynamic environment dedicated to delivering exceptional guest experiences. Located in the heart of Chester, employees benefit from competitive salaries and a range of perks that enhance their professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Partner Relations Executive in Chester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Chester Racecourse. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Chester Racecourse
Don't be shy about reaching out to Chester Racecourse directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Partner Relations Executive in Chester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Chester Racecourse and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Chester Racecourse
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
