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- Tasks: Assist customers with inquiries and process payments while ensuring smooth office operations.
- Company: Chester Metropolitan District, the leading water provider in Chester County.
- Benefits: Competitive pay, comprehensive benefits, and retirement insurance.
- Why this job: Join a supportive team and make a difference in customer service every day.
- Qualifications: High school diploma or GED, plus customer service experience.
- Other info: Great opportunity for career growth in a dynamic work environment.
The predicted salary is between 13 - 16 £ per hour.
Hours of Work: M-F 8:30 a.m. – 5:00 p.m.
Opening Date: January 22, 2025
Closing Date: Until Filled
Hiring Salary: $16.26– $21.68/hour
General Statement of Job Duties
Under occasional supervision, performs routine clerical and customer service work as required to help ensure effective and efficient office operations and the proper billing and collection of customer payments.
- Performs general clerical work as required, including but not limited to entering and retrieving computer data, typing correspondence and reports, copying and filing documents, preparing and processing daily mail, etc.
- Receives and responds to customer inquiries, concerns and complaints regarding services and billing.
- Receives, receipts and processes consumer payments, fees and deposits; totals daily receipts and balances cash drawer.
- Prepares billing adjustments as needed.
- Assists with preparing delinquent account lists, printing delinquent notices, crediting accounts to bad debt file, collecting bad debts, etc.
- Prepares service cut-off and cut-on orders, and other general work orders.
- Processes service application and disconnection requests.
- Answers the telephone; provides accurate information to callers and/or forwards calls to appropriate personnel; greets and assists office visitors.
Requires high school diploma or GED equivalent supplemented by one year of in-person cashiering and/or customer service experience. Ability to deal with stressful situations. Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and general computer skills required. Basic math skills required. Experience with data entry, cash handling, and typing accuracy is a plus.
Chester Metropolitan District is the premier water provider for Chester County for both residential and commercial consumers. CMD offers competitive compensation; and, as a member of the South Carolina Public Employers Benefit Authority, CMD offers a comprehensive benefits package for employees as well as retirement insurance benefits. Chester Metropolitan District is an Equal Opportunity Employer.
Vacancy Notice: Customer Service Representative in Chester employer: Chester Metropolitan District
Contact Detail:
Chester Metropolitan District Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vacancy Notice: Customer Service Representative in Chester
✨Tip Number 1
Get to know the company! Research Chester Metropolitan District and understand their values and services. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role involves handling inquiries and complaints, think of scenarios where you can demonstrate your problem-solving abilities. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s like to work at Chester Metropolitan District. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, keep an eye on the job postings regularly; sometimes new opportunities pop up that might be a perfect fit for you!
We think you need these skills to ace Vacancy Notice: Customer Service Representative in Chester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Representative role. We want to see how you can bring value to our team!
Show Off Your Skills: Don’t forget to mention your familiarity with Microsoft Office Suite and any experience you have with data entry or cash handling. We love seeing candidates who can hit the ground running!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your qualifications and experiences shine through without unnecessary fluff.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Let’s get started on this journey together!
How to prepare for a job interview at Chester Metropolitan District
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you handle inquiries, complaints, and stressful situations. Think of specific examples from your past experience that showcase your ability to resolve issues effectively.
✨Familiarise Yourself with the Company
Do a bit of research on Chester Metropolitan District. Understand their services, values, and what makes them the premier water provider in Chester County. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Practice Your Data Entry Skills
Since the job involves data entry and cash handling, it’s a good idea to practice these skills beforehand. You could set up a mock scenario where you enter data or process payments to get comfortable with the tasks you might face.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This not only shows your interest but also helps you determine if this is the right fit for you.
