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- Tasks: Lead a dynamic customer service team and enhance customer satisfaction.
- Company: Join Chester Metropolitan District, a supportive and inclusive workplace.
- Benefits: Enjoy competitive pay, health insurance, and generous leave policies.
- Why this job: Make a real difference by improving customer experiences every day.
- Qualifications: Bachelor's degree and 3 years of management experience in customer service.
- Other info: Great opportunity for career growth in a collaborative environment.
The predicted salary is between 22 - 30 £ per hour.
We are seeking a Customer Service Manager to lead our customer service department. This role is responsible for overseeing daily operations, managing staff, and ensuring that customers receive timely, accurate, and professional support. The ideal candidate will bring strong leadership skills, proven management experience, and a passion for serving the public. The ideal candidate needs to collaborate with all the internal stakeholders to make a solid contribution to a positive and collaborative work environment.
Key Responsibilities
- Lead and supervise the customer service team, including training, coaching, and performance management.
- Develop and implement customer service policies, procedures, and best practices.
- Demonstrated experience to handle escalated customer issues with professionalism and efficiency.
- Collaborate with other interoffice departments to improve service delivery and customer satisfaction.
Qualifications
- Bachelor’s degree in Business Administration, Public Administration, Communications, or a related field.
- Minimum 3 years of management experience in customer service preferably in utility operations.
- Experience with face-to-face interactions with customers and supervision of day-to-day customer service duties.
- Strong leadership and communication skills with the ability to motivate and develop teams.
- Successful experience leading a team of 4 or more.
- Proficiency in customer service software and Microsoft Office Suite.
- Problem-solving and conflict resolution abilities with a customer-first mindset.
- Demonstrated ability to provide positive customer experience.
Chester Metropolitan District offers a competitive benefits package to include vacation/sick leave, holiday pay, State of South Carolina Insurance (health, prescription drug, dental, vision, life) and Retirement System benefits. Chester Metropolitan District is an Equal Opportunity Employer.
Vacancy Notice: Customer Service Manager in Chester employer: Chester Metropolitan District
Contact Detail:
Chester Metropolitan District Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vacancy Notice: Customer Service Manager in Chester
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Customer Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service management. Think about your past experiences and how they align with the responsibilities of leading a team and handling escalated issues.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've motivated teams and improved customer satisfaction. This will demonstrate that you’re not just a manager, but a true leader.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Vacancy Notice: Customer Service Manager in Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Manager role. Highlight your leadership experience and any relevant customer service achievements to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how your background makes you the perfect fit for leading our team.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've handled escalated customer issues in the past. We love seeing candidates who can demonstrate a customer-first mindset and effective conflict resolution.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Chester Metropolitan District
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Manager inside and out. Familiarise yourself with the key responsibilities listed in the job description, like leading a team and handling escalated customer issues. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role requires strong leadership abilities, be prepared to share specific examples from your past experiences where you've successfully managed a team or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your management style.
✨Demonstrate Your Customer-First Mindset
The ideal candidate needs to have a passion for serving the public. Think of instances where you've gone above and beyond for customers or improved service delivery. Be ready to discuss how you would implement customer service policies and best practices to enhance customer satisfaction.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in the customer service department. This not only shows your interest but also helps you gauge if the company is the right fit for you.
