At a Glance
- Tasks: Manage and resolve complex complaints while supporting schools and colleagues.
- Company: Chester Diocesan Academies Trust, overseeing 32 primary schools.
- Benefits: Hybrid working model with flexibility for home working.
- Other info: Opportunity to build effective relationships and enhance your problem-solving skills.
- Why this job: Make a real difference by ensuring fair resolutions and supporting educational environments.
- Qualifications: Strong communication skills and ability to analyse complex issues.
The predicted salary is between 29700 - 36300 £ per year.
A new post in the central team of Chester Diocesan Academies Trust, which runs 32 primary schools across the Diocese of Chester.
The role manages complex and formal complaints, carries out investigations and advises headteachers and central colleagues on resolving concerns fairly and in line with policy.
It also serves as the Trust's main operational contact for its external Data Protection Officer, handling Subject Access and Freedom of Information requests for schools.
The role is hybrid, with occasional travel to schools.
Visa sponsorship is not available.
- What the job involves
- Manage complex and formal complaints
- Carry out investigations where required
- Provide advice and practical support to Headteachers and Trust colleagues
- Support early and effective resolution of complaints
- Ensure complaints progressing through formal stages are managed robustly, in line with Trust policy and statutory guidance
- Act as the operational link with the external Data Protection Officer
- Support schools and central colleagues with Subject Access Requests
- Support Freedom of Information requests and related information governance matters
Skills & knowledge
- Analysing complex issues
- Applying policy and statutory guidance
- Excellent communication skills
- Sound judgement
- Highly organised
- Building effective working relationships
- Other
- Calm and resilient
- Confidence dealing with sensitive or challenging situations
- Using initiative and following issues through to resolution
- What’s offered
- Hybrid working with some home working
- #J-18808-Ljbffr
Complaints Manager in London employer: CHESTER DIOCESAN ACADEMIES TRUST
CHESTER DIOCESAN ACADEMIES TRUST is an attractive employer due to its commitment to fair and consistent handling of complaints, providing employees with the chance to make a significant impact in the educational sector. The Trust fosters a collaborative work environment where staff can grow professionally while supporting schools in their governance and operational needs.
Contact Details:
CHESTER DIOCESAN ACADEMIES TRUST Recruitment Team
StudySmarter Expert Advice🤫
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