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- Tasks: Lead and inspire shop teams to create amazing customer experiences and drive income.
- Company: Join Chest Heart and Stroke Scotland, a leading health charity making a real difference.
- Benefits: Be part of a supportive team with opportunities for meaningful change and personal growth.
- Why this job: Make a direct impact on people's lives while shaping the future of charity retail.
- Qualifications: Leadership experience in retail and a passion for helping others succeed.
- Other info: Embrace a culture of care, diversity, and celebration of success.
The predicted salary is between 36000 - 60000 £ per year.
The end-to-end volunteer management solution powering charities to grow and maximise impact. You will be part of Scotland’s leading health charity providing support to people with chest, heart and stroke conditions and Long Covid to live life to the full again. Our Community Healthcare Support Service provides access to a range of supported self-management and community recovery services to support people across Scotland to manage their health as well as possible and adjust to life after a diagnosis of a chest or heart condition or after a stroke.
Responsibilities:
- Inspire and coach Shop Managers, helping them grow and succeed.
- Drive income and shape great customer experiences across your area.
- Support volunteer recruitment and create a positive, inclusive culture.
- Champion high standards, compliance, and safe working practices.
- Get involved in new shop openings and the development of our estate.
- Build relationships in local communities to raise awareness and support.
- Encourage innovation and help bring new ideas to life.
- Be a visible, hands-on leader through regular shop visits and weekend working on a rota.
This role is varied, purposeful, and full of opportunities to make a meaningful impact.
Qualifications:
What You’ll Bring:
- Experience leading across multiple retail sites.
- Enjoys developing people and helping others shine.
- Confident using data, KPIs, and commercial insight to drive decisions.
- Communicates clearly, openly, and with compassion.
- Can balance the practical demands of operations with a warm, people-first approach.
- Understands the unique strengths and challenges of charity retail.
- Values diversity, inclusion, and creating welcoming environments for all.
You don’t need formal qualifications — what matters most is your leadership experience, your passion for retail, and your commitment to making a difference.
Why Join Us?
This is a chance to shape something new. You’ll step into a supportive team, influence how our structure beds in, and help us build consistency, confidence, and pride across our shops. You’ll have:
- The opportunity to lead meaningful change.
- A real voice in how we grow and improve.
- A role where your work directly supports people across Scotland.
- A culture where we care about each other and celebrate success together.
Most importantly, you’ll be part of a charity that puts people at the heart of everything we do.
Retail Area Manager in London employer: Chest, Heart & Stroke Scotland
Contact Detail:
Chest, Heart & Stroke Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Area Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the charity sector, especially those involved in retail management. Attend local events or workshops where you can meet potential colleagues and learn more about the culture at CHSS.
✨Tip Number 2
Show your passion for the cause! When you get the chance to chat with hiring managers or during interviews, share why you care about supporting people with chest, heart, and stroke conditions. Your genuine enthusiasm can set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your leadership style! Think about examples from your past experiences where you've inspired teams or driven change. This will help you demonstrate that you're the right fit for leading multiple retail sites.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our mission to make a difference in Scotland.
We think you need these skills to ace Retail Area Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for retail and charity shine through. We want to see how much you care about making a difference in people's lives, so share your personal connection to our mission.
Tailor Your CV: Make sure your CV is tailored to the role of Retail Area Manager. Highlight your leadership experience and any relevant achievements that demonstrate your ability to inspire and coach teams. We love seeing how you've made an impact in previous roles!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you're the right fit for the job.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at CHSS!
How to prepare for a job interview at Chest, Heart & Stroke Scotland
✨Know the Mission
Before your interview, take some time to really understand the mission of Chest Heart and Stroke Scotland. Familiarise yourself with their work and how they support people with chest, heart, and stroke conditions. This will not only show your genuine interest but also help you align your answers with their values.
✨Showcase Your Leadership Style
As an Area Manager, you'll be leading teams across multiple shops. Be prepared to discuss your leadership style and provide examples of how you've inspired and coached others in the past. Think about specific situations where you helped someone grow or overcome challenges.
✨Data-Driven Decisions
Since the role involves using data and KPIs to drive decisions, come ready to discuss how you've used data in previous roles. Share examples of how you’ve analysed performance metrics to improve operations or customer experiences. This will demonstrate your analytical skills and commercial insight.
✨Emphasise Community Engagement
Building relationships in local communities is key for this role. Prepare to talk about your experience in community engagement and how you've successfully raised awareness or support for a cause. Highlight any innovative ideas you've implemented that brought positive change to your previous workplaces.
