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- Tasks: Lead and inspire retail teams to create amazing customer experiences and drive income.
- Company: Join Chest Heart and Stroke Scotland, a leading health charity making a real difference.
- Benefits: Enjoy generous holiday allowance, pension scheme, and flexible working options.
- Why this job: Be part of a mission that supports people to live life fully after health challenges.
- Qualifications: Leadership experience in retail and a passion for helping others succeed.
- Other info: Shape meaningful change and build a supportive community across Scotland.
The predicted salary is between 36000 - 60000 £ per year.
Every day people with chest, heart and stroke conditions are leaving hospital scared and alone. You can be part of our mission to make sure that there is no life half lived in Scotland. By joining Chest Heart and Stroke Scotland (CHSS) as an Area Manager you can be the difference between people just surviving and really living.
You will be part of Scotland's leading health charity providing support to people with chest, heart and stroke conditions and Long Covid to live life to the full again. Our Community Healthcare Support Service provides access to a range of supported self-management and community recovery services to support people across Scotland to manage their health as well as possible and adjust to life after a diagnosis of a chest or heart condition or after a stroke.
You will lead one of our five newly formed areas, supporting a group of shops and the teams who make them special.
You’ll:
- Inspire and coach Shop Managers, helping them grow and succeed
- Drive income and shape great customer experiences across your area
- Support volunteer recruitment and create a positive, inclusive culture
- Champion high standards, compliance, and safe working practices
- Get involved in new shop openings and the development of our estate
- Build relationships in local communities to raise awareness and support
- Encourage innovation and help bring new ideas to life
- Be a visible, hands-on leader through regular shop visits and weekend working on a rota
This role is varied, purposeful, and full of opportunities to make a meaningful impact.
What You’ll Bring
We’re looking for someone who:
- Has experience leading across multiple retail sites
- Enjoys developing people and helping others shine
- Is confident using data, KPIs, and commercial insight to drive decisions
- Communicates clearly, openly, and with compassion
- Can balance the practical demands of operations with a warm, people-first approach
- Understands the unique strengths and challenges of charity retail
- Values diversity, inclusion, and creating welcoming environments for all
You don’t need formal qualifications; what matters most is your leadership experience, your passion for retail, and your commitment to making a difference.
Why Join Us?
This is a chance to shape something new. You’ll step into a supportive team, influence how our structure beds in, and help us build consistency, confidence, and pride across our shops.
You’ll have:
- The opportunity to lead meaningful change
- A real voice in how we grow and improve
- A role where your work directly supports people across Scotland
- A culture where we care about each other and celebrate success together
Most importantly, you’ll be part of a charity that puts people at the heart of everything we do.
How to Apply
We welcome applicants from all geographic areas. If you are passionate about retail, people, and making a difference, we would love to hear from you. Interviews will be on 10th March in our Livingston Warehouse. Please apply on our website to submit your CV and email a Cover Letter to us.
CHSS employees enjoy a variety of organisational benefits including: Company pension scheme, generous holiday allowance, company sick pay, employee welfare support and life assurance. CHSS also supports flexible recruitment through Working Families and we are Happy to Talk Flexible Working.
In line with our commitment to safeguarding, this role is subject to a Basic Disclosure check. CHSS is committed to equality of opportunity and to providing a service which is free from unfair and unlawful discrimination. We therefore aim to ensure that no applicant, volunteer or member of staff is unfairly treated on the grounds of offending background.
Retail Area Manager in Dunfermline employer: Chest, Heart & Stroke Scotland
Contact Detail:
Chest, Heart & Stroke Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Area Manager in Dunfermline
✨Tip Number 1
Get to know the company inside out! Research Chest Heart and Stroke Scotland, their mission, and the impact they have on the community. This will help you connect your experience with their goals during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the interview process.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past where you've led teams, driven sales, or improved customer experiences. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to show your passion! During the interview, express why you care about charity retail and how you can make a difference. Your enthusiasm can set you apart from other candidates.
We think you need these skills to ace Retail Area Manager in Dunfermline
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for retail and helping others shine through. We want to see how you connect with our mission at CHSS and why you're excited about making a difference in people's lives.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in leading teams and driving results across multiple sites. We love seeing how you've inspired others and created positive environments in your previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us your story! Share specific examples of how you've made an impact in retail and how you plan to bring that same energy to our shops. Remember, we’re looking for a people-first approach!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Chest, Heart & Stroke Scotland
✨Know the Mission
Before your interview, take some time to really understand the mission of Chest Heart and Stroke Scotland. Familiarise yourself with their services and how they impact the community. This will not only show your genuine interest but also help you articulate how your experience aligns with their goals.
✨Showcase Your Leadership Style
As an Area Manager, you'll be leading teams across multiple locations. Be prepared to discuss your leadership style and provide examples of how you've inspired and developed others in previous roles. Think about specific situations where you’ve made a positive impact on team performance or morale.
✨Data-Driven Decisions
Since the role involves using data and KPIs, come ready to discuss how you've used data to drive decisions in your past positions. Bring examples of how you've analysed performance metrics to improve operations or customer experiences, as this will demonstrate your analytical skills and commercial insight.
✨Emphasise Community Engagement
Community relationships are key for this role. Prepare to talk about your experience in building partnerships within local communities. Share any innovative ideas you have for raising awareness and support for the charity, as well as how you plan to create a welcoming environment in the shops.
