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For Companies At a Glance
- Tasks: Lead and inspire retail teams to make a real difference in people's lives.
- Company: Join Chest Heart and Stroke Scotland, a leading health charity.
- Benefits: Generous holiday allowance, pension scheme, and employee welfare support.
- Why this job: Shape meaningful change and support communities across Scotland.
- Qualifications: Leadership experience in retail and a passion for helping others.
- Other info: Flexible working options and a supportive team culture.
The predicted salary is between 36000 - 60000 £ per year.
Every day people with chest, heart and stroke conditions are leaving hospital scared and alone. You can be part of our mission to make sure that there is no life half lived in Scotland. By joining Chest Heart and Stroke Scotland (CHSS) as an Area Manager you can be the difference between people just surviving and really living. You will be part of Scotland's leading health charity providing support to people with chest, heart and stroke conditions and Long Covid to live life to the full again.
Our Community Healthcare Support Service provides access to a range of supported self-management and community recovery services to support people across Scotland to manage their health as well as possible and adjust to life after a diagnosis of a chest or heart condition or after a stroke. You will lead one of our five newly formed areas, supporting a group of shops and the teams who make them special.
You’ll:
- Inspire and coach Shop Managers, helping them grow and succeed
- Drive income and shape great customer experiences across your area
- Support volunteer recruitment and create a positive, inclusive culture
- Champion high standards, compliance, and safe working practices
- Get involved in new shop openings and the development of our estate
- Build relationships in local communities to raise awareness and support
- Encourage innovation and help bring new ideas to life
- Be a visible, hands-on leader through regular shop visits and weekend working on a rota
This role is varied, purposeful, and full of opportunities to make a meaningful impact.
What You’ll Bring
We’re looking for someone who:
- Has experience leading across multiple retail sites
- Enjoys developing people and helping others shine
- Is confident using data, KPIs, and commercial insight to drive decisions
- Communicates clearly, openly, and with compassion
- Can balance the practical demands of operations with a warm, people-first approach
- Understands the unique strengths and challenges of charity retail
- Values diversity, inclusion, and creating welcoming environments for all
You don’t need formal qualifications; what matters most is your leadership experience, your passion for retail, and your commitment to making a difference.
Why Join Us?
This is a chance to shape something new. You’ll step into a supportive team, influence how our structure beds in, and help us build consistency, confidence, and pride across our shops. You’ll have:
- The opportunity to lead meaningful change
- A real voice in how we grow and improve
- A role where your work directly supports people across Scotland
- A culture where we care about each other and celebrate success together
Most importantly, you’ll be part of a charity that puts people at the heart of everything we do.
How to Apply
We welcome applicants from all geographic areas. If you are passionate about retail, people, and making a difference, we would love to hear from you. Interviews will be on 10th March in our Livingston Warehouse. Please apply on our website to submit your CV and email a Cover Letter to us.
CHSS employees enjoy a variety of organisational benefits including: Company pension scheme, generous holiday allowance, company sick pay, employee welfare support and life assurance. CHSS also supports flexible recruitment through Working Families and we are Happy to Talk Flexible Working. In line with our commitment to safeguarding, this role is subject to a Basic Disclosure check. CHSS is committed to equality of opportunity and to providing a service which is free from unfair and unlawful discrimination. We therefore aim to ensure that no applicant, volunteer or member of staff is unfairly treated on the grounds of offending background.
Retail Area Manager in Dalkeith employer: Chest, Heart & Stroke Scotland
Contact Detail:
Chest, Heart & Stroke Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Area Manager in Dalkeith
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail sector, especially those who have experience in charity retail. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Prepare for the interview by researching CHSS and its mission. Show us that you’re not just passionate about retail but also about making a difference in people’s lives. Tailor your answers to reflect our values!
✨Tip Number 3
Practice your leadership stories! We want to hear about times you’ve inspired teams or driven change. Use the STAR method (Situation, Task, Action, Result) to structure your responses and keep it engaging.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our mission to support those with chest, heart, and stroke conditions.
We think you need these skills to ace Retail Area Manager in Dalkeith
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for retail and helping others shine through. We want to see how you connect with our mission and why you believe in making a difference in people's lives.
Tailor Your CV: Make sure your CV highlights your leadership experience across multiple retail sites. We’re looking for specific examples of how you've inspired teams and driven success, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for this role. Be clear, open, and compassionate in your communication, and share how you can contribute to our positive, inclusive culture.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to lead meaningful change in Scotland.
How to prepare for a job interview at Chest, Heart & Stroke Scotland
✨Know the Mission
Before your interview, take some time to really understand the mission of Chest Heart and Stroke Scotland. Familiarise yourself with their services and how they impact people's lives. This will not only show your genuine interest but also help you articulate how your experience aligns with their goals.
✨Showcase Your Leadership Style
As an Area Manager, your leadership style is crucial. Prepare examples of how you've inspired and developed teams in previous roles. Think about specific situations where you’ve driven success through coaching or innovation, and be ready to discuss these during the interview.
✨Data-Driven Decisions
Since the role involves using data and KPIs, come prepared with examples of how you've used data to drive decisions in retail. Be ready to discuss how you balance operational demands with a people-first approach, showcasing your ability to lead with both heart and insight.
✨Engage with Community Focus
Community engagement is key for this role. Think about ways you've built relationships within local communities in past positions. Be prepared to share ideas on how you would raise awareness and support for CHSS, demonstrating your commitment to making a meaningful impact.
