Operational Support Team Officer

Everyday people with chest, heart and stroke conditions are leaving hospital scared and alone. You can be part of our mission to make sure that there is no life half lived in Scotland. By joining Chest Heart and Stroke Scotland (CHSS) as Operational Support Team Officer you can be the difference between people just surviving and really living.

As Operations Support Team Officer, you will lead office and event management within the Operational Support Team, helping deliver the operational plan. You will also oversee office health and safety, ensuring a safe, welcoming and professional hybrid working environment.

This is a fantastic opportunity for someone who enjoys working with others, thrives in a varied role, and takes pride in delivering excellent support. As part of this role, you will help bring the No Life Half Lived 2 Strategy to life by providing efficient, inclusive and high‑quality customer service to colleagues across the organisation.

Responsibilities

• Lead and coordinate office, operations and event activities to support delivery of operational plans.
• Ensure continuity and resilience of services across the Operational Support Team.
• Foster a positive and collaborative working environment where colleagues feel supported, engaged, and empowered.
• Lead and support a team of Operational Support Administrators, coaching, motivating and developing them to deliver high‑quality service.
• Champion operational effectiveness and support innovation that strengthens outcomes for people affected by long‑term conditions and communication disability.
• Plan, coordinate and deliver smooth, successful events; oversee event operations to ensure high‑quality experience from start to finish.

Working closely with teams across the organisation provides reliable operational support, keeps day‑to‑day services running smoothly, and supports the charity’s ongoing success and delivery of the No Life Half Lived Strategy.

As such, the role is hybrid; regular weekly attendance (3 days per week) in the Head Office is required to ensure effective and practical support to all colleagues.