Advice Line Call Coordinator

Everyday people with chest, heart and stroke conditions leave hospital scared and alone. You can be part of our mission to make sure that there is no life half lived in Scotland.

By joining Chest Heart and Stroke Scotland (CHSS) as Advice Line Call Coordinator you can be the difference between people just surviving and really living.

You will be part of Scotland’s leading charity providing support to people with chest, heart and stroke conditions to live life to the full again. The Advice Line service is a free and confidential helpline that supports people living with our conditions to ensure that no life is half lived.

The Advice Line Call Coordinator will develop a team of volunteers who will respond to incoming phone calls/e-mails/text messages and direct service users to the appropriate people/team within CHSS and be responsible for administration duties related to the Advice Line.

We are seeking an enthusiastic individual with good communication skills, experience working in a health/social care setting and a basic understanding of medical terminology.

Experience of recruiting and line managing volunteers is desirable.

In support of Chest Heart and Stroke Scotland’s No Life Half Lived #2 Strategy, the Advice Line has recently expanded to include a new structure and variety of skill sets to enable a sustainable service that aligns to CHSS’s future vision and strategy. This is an exciting opportunity to contribute to the expansion of the Advice Line and to be part of a friendly team.

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