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- Tasks: Coordinate a helpline, manage volunteers, and assist service users with their needs.
- Company: Join Chest Heart and Stroke Scotland, a leading charity dedicated to supporting those with health conditions.
- Benefits: Enjoy flexible working options and the chance to make a real difference in people's lives.
- Why this job: Be part of a mission that ensures no life is half lived; contribute to meaningful change.
- Qualifications: Good communication skills and experience in health/social care are essential; volunteer management experience is a plus.
- Other info: This role offers a unique opportunity to help shape the future of the Advice Line service.
The predicted salary is between 30000 - 42000 £ per year.
Everyday people with chest, heart and stroke conditions leave hospital scared and alone. You can be part of our mission to make sure that there is no life half lived in Scotland. By joining Chest Heart and Stroke Scotland (CHSS) as Advice Line Call Coordinator you can be the difference between people just surviving and really living.
You will be part of Scotland’s leading charity providing support to people with chest, heart and stroke conditions to live life to the full again. The Advice Line service is a free and confidential helpline that supports people living with our conditions to ensure that no life is half lived.
The Advice Line Call Coordinator will develop a team of volunteers who will respond to incoming phone calls/e-mails/text messages and direct service users to the appropriate people/team within CHSS and be responsible for administration duties related to the Advice Line.
We are seeking an enthusiastic individual with good communication skills, experience working in a health/social care setting and a basic understanding of medical terminology. Experience of recruiting and line managing volunteers is desirable.
In support of Chest Heart and Stroke Scotland’s No Life Half Lived #2 Strategy, the Advice Line has recently expanded to include a new structure and variety of skill sets to enable a sustainable service that aligns to CHSS’s future vision and strategy. This is an exciting opportunity to contribute to the expansion of the Advice Line and to be part of a friendly team.
Advice Line Call Coordinator employer: Chest Heart and Stroke Scotland
Contact Detail:
Chest Heart and Stroke Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advice Line Call Coordinator
✨Tip Number 1
Familiarise yourself with the mission and values of Chest Heart and Stroke Scotland. Understanding their commitment to ensuring no life is half lived will help you align your passion and motivation during any discussions or interviews.
✨Tip Number 2
Network with professionals in the health and social care sector, especially those who have experience with helplines or volunteer management. This can provide you with valuable insights and connections that may enhance your application.
✨Tip Number 3
Prepare to discuss your experience in managing teams and volunteers. Think of specific examples where you've successfully led a group or improved a service, as this will demonstrate your capability for the role.
✨Tip Number 4
Stay updated on current issues and developments related to chest, heart, and stroke conditions. Being knowledgeable about these topics will show your genuine interest and commitment to the role during conversations with the hiring team.
We think you need these skills to ace Advice Line Call Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Advice Line Call Coordinator position. Tailor your application to highlight how your skills and experiences align with these needs.
Highlight Relevant Experience: Emphasise any previous experience in health or social care settings, particularly if you have worked with volunteers or have knowledge of medical terminology. Use specific examples to demonstrate your communication skills and ability to manage a team.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the mission of Chest Heart and Stroke Scotland. Explain why you want to be part of their team and how you can contribute to their goal of ensuring no life is half lived.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Chest Heart and Stroke Scotland
✨Show Your Passion for the Cause
Make sure to express your enthusiasm for supporting individuals with chest, heart, and stroke conditions. Share any personal experiences or motivations that drive your desire to work in this field, as it will resonate well with the interviewers.
✨Demonstrate Communication Skills
Since the role involves coordinating calls and directing service users, highlight your communication skills. Prepare examples of how you've effectively communicated in previous roles, especially in health or social care settings.
✨Highlight Volunteer Management Experience
If you have experience in recruiting and managing volunteers, be sure to discuss it. Provide specific examples of how you've motivated and supported volunteers, as this is a key aspect of the role.
✨Familiarise Yourself with Medical Terminology
Brush up on basic medical terminology related to chest, heart, and stroke conditions. Being able to understand and use relevant terms during the interview will demonstrate your preparedness and suitability for the role.
