At a Glance
- Tasks: Lead the Freestyle & Vending operation, ensuring safety and efficiency while creating memorable guest experiences.
- Company: Join a fun and dynamic team at a leading entertainment company.
- Benefits: Competitive pay, discounts on shopping and dining, plus free tickets to attractions worldwide.
- Other info: Ongoing training and development opportunities available.
- Why this job: Be a role model, drive standards, and make a real impact in a vibrant environment.
- Qualifications: Must be over 18, flexible, and have previous retail experience.
The predicted salary is between 19500 - 19500 € per year.
Job Scope
To execute brilliantly the operation of our Freestyle & Vending units and the brand-new Paw Patrol Gift Shop, driving efficiency, revenue and cleanliness standards within units across the park. You will lead by example, demonstrating the most efficient, and guest-friendly operation to your colleagues whilst taking pride in your areas with attention to detail on overall presentation. All operational and safety concerns must be promptly reported to the Zonal Leads or relevant departments to ensure health and safety always remains the number one priority.
Job Purpose
- To lead the Freestyle & Vending operation, ensuring that safety is never compromised.
- To lead the operational efficiency within an IP driven store, maintaining the highest standards.
- To lead by example acting as a positive role model when within units, demonstrating to colleagues the safest and most efficient way of working.
- To drive revenue and cleanliness standards across all units.
Key Accountabilities
- To take ownership of the Freestyle & Vending operation, ensuring cleanliness and stock levels are maintained.
- To drive the standards of safety, revenue, and efficiency across units by acting as a role model and mentor, offering coaching to team members who require support in delivering in their job role.
- To motivate team members to operate the units efficiently, but safely with a focus on delivering memorable guest experiences.
- To drive and maintain exemplary IP standards in the Paw Patrol Gift Shop.
- To offer on-the-spot guest recovery for guest complaints to prevent escalation to Guest Help & Information.
- To ensure Health & Safety remains the number one priority during the operation by enforcing COSWP procedures and completing duties with the necessary high level of attention to detail.
- To take ownership of all areas of their units and stores, including cleanliness, revenue and efficiency.
- All other responsibilities which drive revenue, safety, and guest obsession within the stores and units.
Qualifications & Experience
Due to the nature of the role, candidate must be over the age of 18. Must be Full Time and fully flexible, able to work weekends and bank holidays as required. Previous retail experience is desired.
Benefits
- A competitive hourly rate.
- Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel.
- 25% discount in our on-site retail shops and restaurants.
- 40% discount on Lego.
- Merlin Magic Pass - 20 free tickets for you, your family, and friends to enjoy all our Merlin Attractions across the world.
- Ongoing training and development opportunities.
Pay Range
From GBP £9.40/Hr.
Senior Zonal Host employer: Chessington World of Adventures Resort
As a Senior Zonal Host at our vibrant theme park, you will thrive in a dynamic work environment that prioritises safety and guest satisfaction. We offer competitive pay, extensive training, and unique perks like the Merlin Magic Pass, allowing you to share unforgettable experiences with family and friends. Join us to be part of a supportive team that values your growth and encourages you to lead by example in delivering exceptional service.
Contact Detail:
Chessington World of Adventures Resort Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Zonal Host
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the industry. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before your interview, do some mock interviews with a friend or in front of the mirror. Focus on showcasing your leadership skills and how you can drive efficiency and guest satisfaction in the role.
✨Tip Number 3
Dress to impress! Make sure you look the part when you show up for your interview. A smart appearance not only boosts your confidence but also shows that you take the opportunity seriously.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and show your enthusiasm for the role.
We think you need these skills to ace Senior Zonal Host
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about leading the Freestyle & Vending operation and creating memorable guest experiences.
Be Specific:Use specific examples from your previous experience to highlight your skills. If you've led a team or improved operational efficiency before, tell us about it! We love seeing how you can bring that expertise to our team.
Attention to Detail:Just like in the role, your application should reflect a high level of attention to detail. Make sure to proofread for any typos or errors, as this shows us you care about quality and presentation.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Chessington World of Adventures Resort
✨Know the Operations Inside Out
Before your interview, make sure you understand the operations of Freestyle & Vending units and the Paw Patrol Gift Shop. Familiarise yourself with their cleanliness standards, safety protocols, and how they drive revenue. This knowledge will show that you're genuinely interested in the role and ready to lead by example.
✨Demonstrate Leadership Skills
As a Senior Zonal Host, you'll need to motivate and mentor your team. Prepare examples from your past experiences where you've successfully led a team or improved operational efficiency. Highlight your ability to coach others and create a positive work environment during the interview.
✨Emphasise Guest Experience
This role is all about delivering memorable guest experiences. Think of specific instances where you've gone above and beyond for customers. Be ready to discuss how you would handle guest complaints on the spot and ensure their satisfaction, as this will be crucial in your new position.
✨Safety First!
Health and safety are paramount in this role. Brush up on relevant safety procedures and be prepared to discuss how you would enforce these standards within your team. Showing that you prioritise safety will demonstrate your commitment to maintaining a safe environment for both guests and staff.
