At a Glance
- Tasks: Lead maintenance strategies and promote continuous improvement across our resort.
- Company: Join the exciting team at Chessington World of Adventures Resort!
- Benefits: Enjoy 33 days holiday, Merlin passes, discounts, and ongoing training.
- Other info: Dynamic role with excellent career growth opportunities in a vibrant setting.
- Why this job: Make a real impact on guest satisfaction and team efficiency in a fun environment.
- Qualifications: HNC or Degree in Engineering/Data Science; strong analytical skills required.
The predicted salary is between 40000 - 50000 € per year.
Location: Chessington World of Adventures Resort, Leatherhead Road, Chessington, Surrey, KT9 2NE
Here at Chessington World of Adventures, we are recruiting for a Reliability and Improvements Manager to join our Technical Services team! We’re looking for someone to lead the development and delivery of effective maintenance strategies across our resort. You'll be responsible for managing and evolving our Computerised Maintenance Management System (CMMS), ensuring it supports statutory, preventive, and predictive maintenance. You'll also drive the use of problem and defect management tools to support data-led decision-making. A key part of the role involves promoting a culture of continuous improvement within engineering and facilities teams. You’ll lead change, ensure maintenance processes are accurate and effective, and help reduce costs while boosting reliability, guest satisfaction, and team efficiency. You'll work closely with Engineering and Facilities teams to resolve recurring issues, support planning and sustainability efforts, and lead projects through both operational and off-peak seasons.
Qualifications & Experience
- HNC or Degree in Engineering, Data Science, Business, Statistics, or Mathematics
- Strong experience with analytics and data visualisation tools (e.g. Power BI, Tableau, Quick Sight, QlikView)
- Lean Six Sigma certification or relevant experience is preferred
- Previous experience working within an Engineering/Technical field would be desirable
- Understanding of field service management, reliability engineering, and cost-effective operational improvements
- Experience in planned maintenance, spare part management, and use of diagnostic/remote monitoring tools
- Excellent analytical skills – able to work with large, complex datasets to generate insights
- Advanced Excel skills; proficient in Microsoft Word, PowerPoint, and Visio
- Strong communication and interpersonal skills; able to work independently and as part of a team
- Structured, logical thinker with clear and accurate written/verbal communication
- Proactive, organised self-starter with strong problem-solving abilities and project planning experience
- Experience in project management is desirable
Benefits
- A competitive annual salary
- 33 days holiday (including bank holidays)
- ‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
- Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service
- Company bonus
- Private pension scheme
- 40% discount online off LEGO
- 25% discount in our on-site retail shops and restaurants
- Ongoing training and development opportunities
- Plus, many more…
Pay Range
Competitive
Reliability and Improvements Manager employer: Chessington World of Adventures Resort
At Chessington World of Adventures Resort, we pride ourselves on being an exceptional employer that fosters a vibrant work culture and prioritises employee growth. As a Reliability and Improvements Manager, you'll enjoy a competitive salary, generous holiday allowance, and unique perks like Merlin Annual Passes and discounts at our attractions, all while working in a dynamic environment that encourages continuous improvement and collaboration within our engineering and facilities teams.
Contact Detail:
Chessington World of Adventures Resort Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Reliability and Improvements Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Chessington. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with maintenance strategies and data analytics. Bring these along to interviews to demonstrate how you can add value.
✨Tip Number 3
Be ready to discuss continuous improvement! Think of examples where you've driven change or improved processes in previous roles. This will show you're aligned with the culture they want to promote.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the team at Chessington.
We think you need these skills to ace Reliability and Improvements Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Reliability and Improvements Manager role. Highlight your engineering background, data analytics experience, and any relevant certifications like Lean Six Sigma.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've driven continuous improvement in previous roles and how you can bring that expertise to Chessington.
Showcase Your Analytical Skills:Since this role involves working with complex datasets, be sure to mention your experience with analytics and data visualisation tools. If you've used Power BI or similar tools, give us a sneak peek into how you've leveraged them in past projects.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Chessington World of Adventures Resort
✨Know Your CMMS Inside Out
Make sure you’re well-versed in Computerised Maintenance Management Systems. Be ready to discuss how you've used CMMS in past roles, and think of examples where you've improved maintenance strategies or processes.
✨Show Off Your Analytical Skills
Prepare to demonstrate your experience with analytics and data visualisation tools like Power BI or Tableau. Bring along examples of how you've used data to drive decision-making and improve reliability in previous positions.
✨Emphasise Continuous Improvement
Be ready to talk about how you've fostered a culture of continuous improvement in your teams. Share specific instances where your leadership led to cost reductions or enhanced guest satisfaction through effective maintenance practices.
✨Communicate Clearly and Confidently
Strong communication is key for this role. Practice articulating your thoughts clearly and concisely, especially when discussing complex technical concepts. Remember, it’s not just about what you say, but how you say it!
