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For Companies At a Glance
- Tasks: Lead maintenance strategies and promote continuous improvement across our resort.
- Company: Join the exciting team at Chessington World of Adventures!
- Benefits: Enjoy 33 days holiday, competitive salary, and exclusive Merlin passes.
- Why this job: Make a real impact on guest satisfaction and team efficiency in a fun environment.
- Qualifications: Degree in Engineering or related field; strong analytical and communication skills.
- Other info: Great career growth opportunities and a vibrant workplace culture.
The predicted salary is between 36000 - 60000 £ per year.
What you\’ll bring to the team
Location: Chessington World of Adventures Resort Leatherhead Road Chessington Surrey KT9 2NE
Here at Chessington World of Adventures we are recruiting for an Reliability and Improvements Manager to join our Technical Services team!
We’re looking for someone to lead the development and delivery of effective maintenance strategies across our resort. You\’ll be responsible for managing and evolving our Computerised Maintenance Management System (CMMS), ensuring it supports statutory, preventive, and predictive maintenance. You\’ll also drive the use of problem and defect management tools to support data-led decision-making.
A key part of the role involves promoting a culture of continuous improvement within engineering and facilities teams. You’ll lead change, ensure maintenance processes are accurate and effective, and help reduce costs while boosting reliability, guest satisfaction, and team efficiency.
You’ll work closely with Engineering and Facilities teams to resolve recurring issues, support planning and sustainability efforts, and lead projects through both operational and off-peak seasons.
Qualifications & Experience
- HNC or Degree in Engineering, Data Science, Business, Statistics, or Mathematics
- Strong experience with analytics and data visualisation tools (e.g. Power BI, Tableau, Quick Sight, QlikView)
- Lean Six Sigma certification or relevant experience is preferred
- Previous experience working within an Engineering/Technical field would be desirable
- Understanding of field service management, reliability engineering, and cost-effective operational improvements
- Experience in planned maintenance, spare part management, and use of diagnostic/remote monitoring tools
- Excellent analytical skills – able to work with large, complex datasets to generate insights
- Advanced Excel skills; proficient in Microsoft Word, PowerPoint, and Visio
- Strong communication and interpersonal skills; able to work independently and as part of a team
- Structured, logical thinker with clear and accurate written/verbal communication
- Proactive, organised self-starter with strong problem-solving abilities and project planning experience
- Experience in project management is desirable
Benefits
- A competitive annual salary
- 33 days holiday (including bank holidays)
- ‘Enjoy the Ride’ Merlin Annual Passes – 6 in total per year, 1 for you, plus 5 to gift to loved ones!
- Merlin Magic Pass – 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service
- Company bonus
- Private pension scheme
- 40% discount online off LEGO
- 25% discount in our on-site retail shops and restaurants
- Ongoing training and development opportunities
- Plus, many more…
Pay Range
Competitive
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Reliability and Improvements Manager employer: Chessington World of Adventures Resort
Contact Detail:
Chessington World of Adventures Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reliability and Improvements Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Chessington World of Adventures on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by diving deep into reliability engineering and maintenance strategies. We should be ready to discuss how we can drive continuous improvement and boost guest satisfaction with real examples from our past experiences.
✨Tip Number 3
Show off those analytical skills! Be prepared to talk about how we've used data visualisation tools like Power BI or Tableau in previous roles. Highlighting our ability to turn complex datasets into actionable insights will definitely impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the Chessington team!
We think you need these skills to ace Reliability and Improvements Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Reliability and Improvements Manager role. Highlight your experience with maintenance strategies, analytics tools, and any relevant certifications like Lean Six Sigma. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about continuous improvement and how you can contribute to our team. Be sure to mention specific examples from your past experiences that relate to the job description.
Showcase Your Analytical Skills: Since this role involves working with complex datasets, make sure to showcase your analytical skills in your application. Mention any experience you have with data visualisation tools like Power BI or Tableau, and how you've used them to drive decision-making in previous roles.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it shows us you’re serious about joining our team at Chessington World of Adventures!
How to prepare for a job interview at Chessington World of Adventures Resort
✨Know Your Maintenance Strategies
Make sure you understand the key maintenance strategies relevant to the role. Brush up on your knowledge of Computerised Maintenance Management Systems (CMMS) and be ready to discuss how you've implemented effective maintenance strategies in the past.
✨Showcase Your Analytical Skills
Prepare to demonstrate your experience with analytics and data visualisation tools like Power BI or Tableau. Bring examples of how you've used data to drive decision-making and improve processes, as this will be crucial for the role.
✨Emphasise Continuous Improvement
Be ready to talk about how you've promoted a culture of continuous improvement in previous roles. Share specific examples of projects where you've led change and improved efficiency, as this aligns perfectly with what they’re looking for.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, especially when discussing complex topics like reliability engineering or project management. This will help you stand out during the interview.
