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- Tasks: Support the team in optimising our EAM software and manage contractor compliance.
- Company: Join the exciting team at Chessington World of Adventures Resort.
- Benefits: Enjoy competitive salary, 28 days holiday, and exclusive Merlin passes.
- Why this job: Make a real impact by improving processes and supporting operational excellence.
- Qualifications: Experience with EAM systems and strong analytical skills are a plus.
- Other info: Dynamic work environment with ongoing training and development opportunities.
The predicted salary is between 28800 - 42000 £ per year.
Location: Chessington World of Adventures Resort, Leatherhead Road, Chessington, Surrey, KT9 2NE
Here at Chessington World of Adventures, we are recruiting for a Helpdesk Performance & Data Administrator to join our Technical Services team. We are looking for a proactive and detail-oriented individual to support the team in managing and optimising our Enterprise Asset Management (EAM) software, PlanetFM. This role is key to ensuring smooth operations across the Resort throughout the year by maintaining accurate system data, coordinating contractor compliance, and using data insights to drive continuous improvement.
You will be responsible for maintaining and updating the PlanetFM system, overseeing third-party contractors, and ensuring all compliance documentation is completed and up to date. On a daily basis, you will support work order creation, preventative maintenance scheduling, and purchase order management through the helpdesk system. You will also produce reports and dashboards to monitor performance, analyse trends, and provide insights that support the achievement of departmental KPIs and business targets.
As the main point of contact for KPI reporting and data integrity, you will play an important role in improving processes, supporting operational excellence, and helping the Technical Services department continue to deliver outstanding results.
Qualifications & Experience
- Experience in EAM/CMS system and implementation is highly desirable
- Experience with using database analysis and data visualisation tools such as PowerBI or SQL reports
- Strong problem solving and analytical skills able to extract, transform, analyse, and interpret data sets
- Strong verbal and written report writing skills, including ability to draft procedural documents and workflows
- Ability to collaborate and influence others using knowledge and data to gain agreement
- Competence with Microsoft packages including Word, Excel, PowerPoint, and Visio
- Capable of rational, structured, logical thinking and analysis. Written and verbal output shall be concise and accurate
- Strong interpersonal communication and positive influencing skills, capable of working on own initiative whilst also being an effective team player
- Business/Data analysis experience would be desirable
Benefits
- A competitive annual salary
- 28 days holiday (including bank holidays)
- 'Enjoy the Ride' Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones
- Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year's service
- Company bonus
- Private pension scheme
- 40% discount online off LEGO
- 25% discount in our on-site retail shops and restaurants
- Ongoing training and development opportunities
- Plus, many more…
Pay Range Competitive
Helpdesk Performance in London employer: Chessington World of Adventures Resort
Contact Detail:
Chessington World of Adventures Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Performance in London
✨Tip Number 1
Get to know the company inside out! Research Chessington World of Adventures and its values. This way, when you chat with us, you can show how your skills align perfectly with our mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral that gets your foot in the door.
✨Tip Number 3
Prepare for the interview by practising common questions related to data analysis and EAM systems. We love seeing candidates who can demonstrate their problem-solving skills and analytical thinking on the spot!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Chessington.
We think you need these skills to ace Helpdesk Performance in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Helpdesk Performance role. Highlight your experience with EAM/CMS systems and any relevant data analysis skills. We want to see how your background aligns with what we're looking for!
Show Off Your Skills: In your cover letter, don’t just list your skills—show us how you've used them in real situations. Whether it's problem-solving or using PowerBI, give us examples that demonstrate your capabilities.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate concise communication, so make sure your written output is easy to read and understand. Avoid jargon unless it’s relevant!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Chessington World of Adventures Resort
✨Know Your EAM Software
Make sure you brush up on your knowledge of Enterprise Asset Management (EAM) systems, especially PlanetFM. Familiarise yourself with its features and functionalities, as well as any recent updates or changes. This will show that you're proactive and ready to hit the ground running.
✨Data Skills are Key
Since this role involves a lot of data analysis and reporting, be prepared to discuss your experience with tools like PowerBI or SQL. Bring examples of how you've used these tools in the past to drive insights or improve processes. It’s all about showcasing your analytical skills!
✨Communication is Crucial
You'll need to demonstrate strong verbal and written communication skills. Practice explaining complex data insights in simple terms, as you'll be collaborating with various teams. Consider preparing a brief report or presentation to showcase your ability to draft procedural documents.
✨Show Your Problem-Solving Skills
Be ready to tackle hypothetical scenarios during the interview. Think about past challenges you've faced in similar roles and how you resolved them. Highlight your structured thinking and logical approach to problem-solving, as this will resonate well with the interviewers.
