At a Glance
- Tasks: Create unforgettable experiences for guests at a vibrant theme park.
- Company: Join the team at Chessington World of Adventures Resort, Britain's biggest wildlife theme park.
- Benefits: Competitive pay, discounts on shopping and dining, plus free tickets for friends and family.
- Other info: Ongoing training and development opportunities in a dynamic setting.
- Why this job: Be part of a fun, fast-paced environment where every day is an adventure.
- Qualifications: Positive attitude, teamwork skills, and a passion for exceptional customer service.
The predicted salary is between 8.5 - 8.5 £ per hour.
Location: Chessington World of Adventures Resort, Leatherhead Road, Chessington, Surrey, KT9 2NE.
Hours: Full Time/Fully Flexible (including weekend availability). This role involves working a variety of shift patterns:
- Early shift pattern: 7:00am to 3:00pm
- Late shift pattern: 14.30pm to 10.00pm
Contract: Permanent Variable Contract
Are you passionate about creating memorable experiences? Do you thrive in a fast-paced, fun environment? Then we want you to be part of our team.
We are looking for Hotel Front Office Hosts to join the team!
Day to day this role will include:
- Manage guest check-ins and check-outs efficiently and professionally
- Ensure luggage is stored correctly and securely
- Maintain the highest service standards by completing daily and weekly checklists in full
- Liaise closely with Housekeeping, Leisure, and Food & Beverage teams regarding room allocations, room status, special requirements, swim bookings, and breakfast and evening reservations
- Handle guest feedback and resolve minor issues promptly and effectively
- Provide accurate and comprehensive information about the hotel and resort to guests
- Maintain and continuously improve the overall guest experience
- Process all payments in accordance with established hotel procedures
- Offer information and assistance to guests and visitors, including Personal Emergency Evacuation Plans (PEEPs)
- Handle guest room reservations, amendments, cancellations, and enquiries in a prompt, courteous, and efficient manner
- Manage all incoming calls professionally and efficiently
- Play an active role in responding to emergencies, including fire, medical situations, and power or system failures
- Maintain strict confidentiality of all guest information
- Demonstrate strong multitasking and prioritisation skills to meet departmental deadlines
Qualifications & Experience:
- Positive attitude and enjoy working as part of a team in a fast-paced environment
- Friendly and approachable
- Exceptional customer service
- Enthusiastic about creating memorable experiences for our guests
- Integrity with handling guests' property
Benefits:
- A competitive hourly rate
- Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel
- 25% discount in our on-site retail shops and restaurants
- 40% discount on Lego
- Merlin Magic Pass - 20 free tickets for you, your family, and friends to enjoy all our Merlin Attractions across the world
- Ongoing training and development opportunities
Pay Range: GBP £8.50/Hr.
Hotel Front Office Host employer: Chessington World of Adventures Resort
Join Chessington World of Adventures, a leading family destination where creativity and collaboration flourish. As an Events & Experiences Manager, you'll enjoy a vibrant work culture that prioritises innovation and guest satisfaction, alongside fantastic benefits like a Merlin Magic Pass for free entry to attractions worldwide and generous discounts on LEGO products. With ongoing training and development opportunities, this role not only allows you to shape unforgettable experiences but also supports your professional growth in a dynamic environment.
Contact Details:
Chessington World of Adventures Resort Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Front Office Host
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Chessington World of Adventures Resort. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Chessington World of Adventures Resort
Don't be shy about reaching out to Chessington World of Adventures Resort directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Front Office Host
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Chessington World of Adventures Resort and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Chessington World of Adventures Resort
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
