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- Tasks: Be the friendly face of our hotels, welcoming guests and ensuring a fantastic experience.
- Company: Join the exciting team at Chessington World of Adventures Resort!
- Benefits: Competitive pay, discounts on shopping and dining, plus free tickets to attractions.
- Why this job: Make lasting memories for guests while working in a fun, fast-paced environment.
- Qualifications: Bring a positive attitude and a passion for teamwork; no prior experience needed!
- Other info: Fixed-term contract until November 2025 with opportunities for training and growth.
What you\’ll bring to the team
Location: Chessington World of Adventures Resort Leatherhead Road Chessington Surrey KT9 2NE
Hours: Fixed term contract to 15th November 2026
Advert closing date: 31st January 2026
Please note we reserve the right to close applications early if we receive a high volume of quality applications. We would therefore recommend that you submit your application as soon as possible.
COME & JOIN BRITAINS WILDEST ADVENTURE!
Are you passionate about creating memorable experiences? Do you thrive in a fast-paced, fun environment? Then we want YOU to be part of our team. Leave the everyday behind and unleash your imagination as you explore a career at Chessington World of Adventures Resort, Britain’s biggest wildlife theme park.
Here at Chessington World of Adventures we are gearing up for our 2026 Season, and we are looking for Hotel Front Office Hosts to join the team!
This role involves working a variety of shift patterns:
- Early shift pattern: 7:00am to 3:00pm
- Late shift pattern: 14:30pm to 10:00pm
Day to day this role will include:
- Manage guest check-ins and check-outs efficiently and professionally
- Ensure luggage is stored correctly and securely
- Maintain the highest service standards by completing daily and weekly checklists in full
- Liaise closely with Housekeeping, Leisure, and Food & Beverage teams regarding room allocations, room status, special requirements, swim bookings, and breakfast and evening reservations
- Handle guest feedback and resolve minor issues promptly and effectively
- Provide accurate and comprehensive information about the hotel and resort to guests
- Maintain and continuously improve the overall guest experience
- Process all payments in accordance with established hotel procedures
- Offer information and assistance to guests and visitors, including Personal Emergency Evacuation Plans (PEEPs)
- Handle guest room reservations, amendments, cancellations, and enquiries in a prompt, courteous, and efficient manner
- Manage all incoming calls professionally and efficiently
- Play an active role in responding to emergencies, including fire, medical situations, and power or system failures
- Maintain strict confidentiality of all guest information
- Demonstrate strong multitasking and prioritisation skills to meet departmental deadlines
Don’t miss out on the opportunity to be part of one of the UK’s most exciting attractions. Apply now to join our Team and make every day an adventure!
Qualifications & Experience
We need you to come with the right positive attitude, enjoy working as part of a team, in a fast-paced environment, and be able to deliver jaw dropping fun to our Guests!
- Friendly and approachable
- Exceptional customer service
- Enthusiastic about creating memorable experiences for our guests
- Integrity with handling guests property
Benefits
- A competitive hourly rate
- Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel
- 25% discount in our on-site retail shops and restaurants
- 40% discount on Lego
- Merlin Magic Pass – 20 free tickets for you, your family, and friends to enjoy all our Merlin Attractions across the world
- Ongoing training and development opportunities
Pay Range
From GBP £8.00/Hr.
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Hotel Front Office Host employer: Chessington World of Adventures Resort
Contact Detail:
Chessington World of Adventures Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Front Office Host
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Chessington World of Adventures. Familiarise yourself with their values and what makes them unique. This will help you connect better during the conversation.
✨Tip Number 2
Practice your people skills! As a Hotel Front Office Host, you'll be the face of the hotel. Role-play common guest interactions with a friend or family member to boost your confidence and ensure you're ready to impress.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows that you care about the role and are serious about joining the team.
✨Tip Number 4
Apply through our website! We recommend submitting your application as soon as possible to stand out from the crowd. The sooner you apply, the better your chances of landing that dream job with us!
We think you need these skills to ace Hotel Front Office Host
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and your passion for providing great guest experiences.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for. Mention any relevant experience in hospitality or customer service that showcases your ability to create a warm and welcoming environment.
Showcase Your Team Spirit: Since we value teamwork, it’s important to demonstrate your ability to work well with others. Share examples of how you've collaborated with colleagues in the past to achieve a common goal or enhance guest satisfaction.
Apply Early: Don’t wait until the last minute! We might close applications early if we get a lot of quality ones, so make sure to submit yours as soon as possible through our website. This way, you’ll have a better chance of being considered for the role!
How to prepare for a job interview at Chessington World of Adventures Resort
✨Know the Company
Before your interview, take some time to research Chessington World of Adventures. Understand their values, mission, and what makes them unique. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Show Your Enthusiasm
As a Hotel Front Office Host, enthusiasm is key! During the interview, express your passion for providing excellent customer service. Share examples from your past experiences where you went above and beyond for guests, as this will resonate well with the interviewers.
✨Practice Common Questions
Prepare for common interview questions related to hospitality, such as how you would handle a difficult guest or how you prioritise tasks during busy periods. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Dress the Part
First impressions matter, especially in a front-facing role. Dress smartly and professionally for your interview. This shows that you respect the opportunity and understand the importance of presenting yourself well to guests.