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- Tasks: Lead accommodation operations, ensuring guest satisfaction and team development.
- Company: Join the exciting team at Chessington World of Adventures Resort!
- Benefits: Enjoy 33 days holiday, private medical insurance, and Merlin Magic Pass for free attraction tickets.
- Why this job: Be a key player in enhancing guest experiences while developing a high-performing team.
- Qualifications: Proven leadership in hospitality, with a degree in related fields preferred.
- Other info: Weekend work required; hands-on approach to leadership is essential.
The predicted salary is between 43200 - 72000 £ per year.
What you\’ll bring to the team:Location: Chessington World of Adventures Resort Leatherhead Road Chessington Surrey KT9 2NEHere at Chessington World of Adventures we are recruiting for a Head of Accommodation Operations to join our team!This pivotal leadership role, reporting to the Operations & Experience Director, is responsible for overseeing all aspects of accommodation operations across the Resort, including Front Office, Housekeeping and Leisure Facilities.With a focus on guest satisfaction, team development, operational excellence and compliance with brand and safety standards, the Head of Accommodation Operations will lead and develop a high-performing team to deliver strategic initiatives that elevate both the guest experience and operational performance.This position will serve as a principal decision-maker during operational challenges, collaborating with cross-functional teams to facilitate timely resolutions and ensure the continuity of an exceptional guest experience.The
nature of our business and the role will mean you will be required to work regular weekend days, and some bank holidays. Here at Chessington, we believe in leading from the front and being present onsite with your teams and colleagues, and our guests. Qualifications & Experience:
- Proven leadership experience in managing large-scale accommodation or hospitality operations, ideally including Housekeeping, Front Office and Guest Services
- Strong background in team development, building employee engagement and fostering a positive workplace culture
- Hands-on experience in delivering exceptional guest experiences and resolving guest complaints through service recovery processes
- Familiarity with property management systems such as Opera and task management tools such as ALICE would be beneficial but is not essential
- Proficiency in using guest service technologies and basic Microsoft applications
- A Degree or Diploma in Hospitality Management, Business Administration, or a related field
A competitive annual salary - 33 days holiday (including bank holidays)
- Life Assurance 4x salary
- Private Medical Insurance- Single Cover
- Private pension scheme
- \’Enjoy the Ride\’ Merlin Annual Passes – 6 in total per year, 1 for you, plus 5 to gift to loved ones!
- Merlin Magic Pass – 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year\’s service
- Company bonus
- 40% discount online off LEGO
- 25% discount in our on-site retail shops and restaurants
- Ongoing training and development opportunities
- Plus, many more…
Pay Range: Competitive
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Head of Accommodation Operations employer: Chessington World of Adventures Resort
Contact Detail:
Chessington World of Adventures Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Accommodation Operations
✨Tip Number 1
Familiarise yourself with the specific operations at Chessington World of Adventures. Visit the resort if possible, and engage with staff to understand their roles and challenges. This will give you valuable insights that you can reference during your discussions.
✨Tip Number 2
Network with current or former employees of Chessington or similar hospitality venues. They can provide insider knowledge about the company culture and expectations, which can be incredibly useful when preparing for interviews.
✨Tip Number 3
Demonstrate your leadership skills by sharing specific examples of how you've successfully managed teams in the past. Prepare anecdotes that highlight your ability to resolve conflicts, enhance guest experiences, and drive operational excellence.
✨Tip Number 4
Stay updated on the latest trends in hospitality management and guest service technologies. Being knowledgeable about tools like property management systems can set you apart and show your commitment to improving operational efficiency.
We think you need these skills to ace Head of Accommodation Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience in accommodation or hospitality operations. Focus on specific achievements in team development, guest satisfaction, and operational excellence that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention how your experience can contribute to enhancing guest experiences and operational performance at Chessington World of Adventures.
Highlight Relevant Skills: In your application, emphasise your familiarity with property management systems and guest service technologies. Even if you don't have direct experience with Opera or ALICE, showcasing your adaptability and willingness to learn can be beneficial.
Showcase Team Development Experience: Provide examples of how you've successfully built employee engagement and fostered a positive workplace culture in your previous roles. This is crucial for the Head of Accommodation Operations position.
How to prepare for a job interview at Chessington World of Adventures Resort
✨Showcase Your Leadership Skills
As a Head of Accommodation Operations, you'll need to demonstrate your proven leadership experience. Prepare examples of how you've successfully managed large teams and improved operational performance in previous roles.
✨Emphasise Guest Satisfaction
Highlight your hands-on experience in delivering exceptional guest experiences. Be ready to discuss specific instances where you resolved guest complaints effectively and how you implemented service recovery processes.
✨Familiarity with Technology
While familiarity with property management systems like Opera and task management tools such as ALICE is beneficial, focus on your proficiency with guest service technologies. Mention any relevant software you've used and how it improved operations.
✨Demonstrate Team Development Strategies
Discuss your approach to team development and building employee engagement. Share strategies you've employed to foster a positive workplace culture and how these have led to improved team performance.
