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- Tasks: Engage guests and deliver fun educational talks about wildlife and conservation.
- Company: Join the vibrant team at Chessington World of Adventures Resort.
- Benefits: Enjoy a monthly bonus, discounts, and free tickets to attractions worldwide.
- Why this job: Make a difference by educating others while working with amazing animals.
- Qualifications: Passion for wildlife and strong communication skills are a plus.
- Other info: Dynamic role with opportunities for personal growth and teamwork.
The predicted salary is between 20000 - 30000 £ per year.
What you'll bring to the team:
Job Type: Fixed-term Contract
Location: Chessington, Surrey
Job Scope: To actively engage with guests in zoo areas ensuring their safety whilst delivering the best possible guest interactions; providing informal education in line with BIAZA and zoo licensing standards. Additionally maintain high standards across guest facing zoo areas and at times, assist the wider zoo team with other tasks.
Job Purpose:
- Ensure guests are engaged and enjoying their overall visit and educational offerings in zoo areas
- Perform educational talks and host interactive activities to engage and educate guests
- Keep our zoo areas clean and tidy
- Monitor zoo areas to ensure both guest and animal welfare
Key Accountabilities:
- Deliver the highest standards of customer service and maintain impeccable presentation of zoo areas
- Ensure zoo areas are safe and engaging for guests and animals
- Deliver educational talks to guests using portable PA systems
- Deliver interactive educational activities for guests
- Promote good animal welfare and conservation science
- Monitor and manage guest behaviour around priority areas including SEALIFE
- Monitor for and report any potential animal welfare concerns to the keeping teams
- Support the zoo education team with formal workshop delivery when required
- Support the wider zoo team with any additional tasks when required
Qualifications & Experience:
Whilst we do not require any formal qualifications or experience for this role, the following would be desirable:
- A passion for wildlife, exotic animals and conservation
- Genuine enjoyment of educating the public
- Confidence in public speaking, especially with large crowds
- A people person who is happy to engage with guests
- Effective communication skills
- Strong initiative and independence
- A strong ethic of collaboration and teamwork
Additional Considerations:
All Merlin employees are expected to adhere to all company policies and procedures as outlined in online onboarding and training curriculums. Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they report to their line manager and must cooperate with any investigation as appropriate.
Benefits:
- Monthly Bonus based on guest satisfaction
- 25% discount in our retail shops and restaurants and 40% off LEGO online
- Merlin Magic Pass – giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Discounted rates at Merlin hotels all over the world
- Employee pricing up to 55% off cinema tickets
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at gatewayuk.recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range: Competitive
Zoo Experience & Education Host in Ewell employer: Chessington World of Adventures Resort
Contact Detail:
Chessington World of Adventures Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Zoo Experience & Education Host in Ewell
✨Tip Number 1
Get to know the zoo inside out! Familiarise yourself with the animals, their habitats, and the educational talks you’ll be delivering. This way, when you engage with guests, you’ll come across as knowledgeable and passionate, which is key for making a lasting impression.
✨Tip Number 2
Practice your public speaking skills! Whether it’s in front of friends or family, get comfortable talking about wildlife and conservation. The more confident you are, the better you’ll connect with guests and keep them engaged during your talks and activities.
✨Tip Number 3
Show off your people skills! Be friendly and approachable when interacting with guests. A warm smile and genuine enthusiasm can make all the difference in creating a memorable experience for visitors at the zoo.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team at Chessington World of Adventures Resort!
We think you need these skills to ace Zoo Experience & Education Host in Ewell
Some tips for your application 🫡
Show Your Passion: Let your love for wildlife and conservation shine through in your application. We want to see that genuine enthusiasm for educating guests about animals and their habitats!
Be Personable: Since this role is all about engaging with guests, make sure to highlight your people skills. Share examples of how you've interacted with others or led activities in the past.
Tailor Your Application: Take a moment to read through the job description and align your experiences with what we're looking for. Mention any relevant skills or experiences that match the key accountabilities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you're serious about joining our team!
How to prepare for a job interview at Chessington World of Adventures Resort
✨Know Your Animals
Brush up on your knowledge of the animals you'll be discussing. Familiarise yourself with their habitats, behaviours, and conservation status. This will not only impress your interviewers but also show your genuine passion for wildlife.
✨Practice Public Speaking
Since you'll be delivering educational talks, practice speaking in front of friends or family. Focus on clarity and engagement. The more comfortable you are speaking to a crowd, the better you'll perform during the interview.
✨Show Your People Skills
Be ready to demonstrate your ability to engage with guests. Think of examples from past experiences where you've successfully interacted with people, especially in a customer service role. Highlight your enthusiasm for educating others.
✨Understand Safety Protocols
Familiarise yourself with basic safety protocols related to animal welfare and guest interactions. Being knowledgeable about these procedures will show that you take the role seriously and prioritise safety for both guests and animals.
