What you\'ll bring to the team
Location: Chessington World of Adventures Resort Leatherhead Road Chessington Surrey KT9 2NE
Hours: Fixed term contract to 15th November 2026
Advert closing date: 31st January 2026
Please note we reserve the right to close applications early if we receive a high volume of quality applications. We would therefore recommend that you submit your application as soon as possible.
COME & JOIN BRITAINS WILDEST ADVENTURE!
Are you passionate about creating memorable experiences? Do you thrive in a fast-paced, fun environment? Then we wantYOU to be part of our team. Leave the everyday behind and unleash your imagination as you explore a career at Chessington World of Adventures Resort, Britain’s biggest wildlife theme park.
Here at Chessington World of Adventures we are gearing up for our 2026 Season and we are looking for Retail & Admissions Hosts to join the team!
We’re looking for enthusiastic team members who love creating memorable experiences for our guests. You’ll be the first friendly face our visitors see - greeting them at entrances and exits, assisting with entry, upselling stock in our Retail units, and helping set the tone for a great day at the park.
Day to day this role will include:
- Deliver high standards of customer service while creating memorable guest experiences
- Work as a positive team player in a fast-paced and unique environment
- Safely direct and park vehicles in line with safety procedures, ensuring accessibility bays are respected
- Ensure all tickets are correctly scanned for park entry
- Develop strong product knowledge to promote products, upsell, and support guests effectively
- Handle cash and operate tills in accordance with company cash-handling policies while serving guests
- Receive and put away deliveries; this is a physical role involving lifting and carrying
- Replenish stock throughout the day to maintain availability
- Reduce stock loss by preventing theft, rotating stock by date, and minimising waste
- Carry out daily and weekly cleaning within your designated zone to maintain high hygiene standards
- Complete daily compliance checklists accurately and on time
- Report all health and safety concerns using the appropriate procedures
Please note, that this role could include multiskilling of different roles with further training included.
Don’t miss out on the opportunity to be part of one of the UK’s most exciting attractions. Apply now to join our Team and make every day an adventure!
Qualifications & Experience
We need you to come with the right positive attitude, enjoy working as part of a team, in a fast-paced environment, and be able to deliver jaw‑dropping fun to our guests!
Whilst we do not require any formal qualifications or experience for this role, the following would be desirable:
- A reasonable level of numeracy and literacy, with the ability to problem‑solve effectively
- Highly self‑motivated with a proactive approach to work
- Enthusiastic, confident, and passionate when engaging with guests and colleagues
- Excellent communication and interpersonal skills
- Comfortable working independently as well as part of larger teams across a variety of locations
- Friendly and approachable, with a strong desire to learn and develop new skills
- Able to work well under pressure while managing multiple tasks at the same time
- Flexible to work weekends, holidays, and late shifts on a rota basis
Benefits
- A competitive hourly rate
- Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel
- 25% discount in our on‑site retail shops and restaurants
- 40% discount on Lego
- Merlin Magic Pass - 20 free tickets for you, your family, and friends to enjoy all our Merlin Attractions across the world
- Ongoing training and development opportunities
Pay Range
From GBP £8.00/Hr.
Contact Details:
Chessington World of Adventures Resort Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail & Admissions Host in Ewell
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Chessington World of Adventures Resort, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Chessington World of Adventures Resort!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Chessington World of Adventures Resort, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Chessington World of Adventures Resort and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Chessington World of Adventures Resort that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Chessington World of Adventures Resort
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
