Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver top-tier customer service and support guests at Chessington World of Adventures.
- Company: Join the team at Britain's biggest wildlife theme park!
- Benefits: Competitive pay, discounts on shopping and dining, plus free tickets to attractions.
- Other info: Ongoing training and development opportunities in a fun, fast-paced environment.
- Why this job: Be part of an exciting adventure and create memorable experiences for guests.
- Qualifications: Positive attitude and teamwork skills; no formal qualifications required.
The predicted salary is between 8 - 9 £ per hour.
Location: Chessington World of Adventures Resort, Leatherhead Road, Chessington, Surrey, KT9 2NE
Hours: Fixed term contract to 15th November 2026
Advert closing date: 31st January 2026. Apply as soon as possible – we reserve the right to close early if we receive a high volume of quality applications.
Are you passionate about creating memorable experiences? Do you thrive in a fast‑paced, fun environment? Then we want YOU to be part of our team. Leave the everyday behind and unleash your imagination as you explore a career at Chessington World of Adventures Resort, Britain’s biggest wildlife theme park.
Your main responsibility is to deliver top‑tier customer service to all our guests. You will handle a wide range of guest enquiries and concerns across the resort, with particular focus on accessibility requirements. Your objective is to support guests throughout their stay, helping them navigate and enjoy their journey around the resort with ease.
Day to day this role will include:
- Ensure all guests’ needs are met with a high level of care, empathy, and compassion
- Work collaboratively as part of a team to support the smooth running of operations
- Demonstrate strong teamwork skills in a fast‑paced and unique role
- Liaise with the operations team to provide guests with accurate and up‑to‑date information
- Identify and report any health and safety concerns using the appropriate procedures
- Ensure all health and safety incidents are reported on the same day and followed up accordingly
- Show a strong understanding of, and sensitivity to, guests with accessibility
Please note, that this role could include multiskilling of different roles with further training included.
We need you to come with the right positive attitude, enjoy working as part of a team, in a fast‑paced environment, and be able to deliver jaw‑dropping fun to our Guests!
Whilst we do not require any formal qualifications or experience for this role, the following would be desirable:
- Proven customer service experience
- Background or experience in accessibility support
- Willingness to take on new challenges each day
Benefits:
- A competitive hourly rate
- Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel
- 25% discount in our on‑site retail shops and restaurants
- 40% discount on Lego
- Merlin Magic Pass – 20 free tickets for you, your family, and friends to enjoy all our Merlin Attractions across the world
- Ongoing training and development opportunities
Pay Range: From GBP £8.90/Hr.
Guest Help & Information Host in Ewell employer: Chessington World of Adventures Resort
Contact Detail:
Chessington World of Adventures Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Help & Information Host in Ewell
✨Tip Number 1
Get to know the company! Before your interview, dive into Chessington World of Adventures. Understand their values, mission, and what makes them unique. This will help you connect with the team and show that you're genuinely interested in being part of their wild adventure.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch service, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories during your chat with us!
✨Tip Number 3
Show your passion for accessibility! If you have any experience or knowledge about supporting guests with accessibility needs, make sure to highlight it. We want to see that you care about making everyone's experience memorable and enjoyable.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for enthusiastic candidates who are ready to join our team and make every day an adventure!
We think you need these skills to ace Guest Help & Information Host in Ewell
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for creating memorable experiences shine through in your application. We want to see how much you love working in a fun, fast-paced environment like ours!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight any relevant customer service experience or skills related to accessibility support. This will help us see why you're the perfect fit for our team!
Be Yourself: We’re looking for genuine personalities who can connect with our guests. Don’t be afraid to let your unique character come through in your writing – it’s what makes you stand out!
Apply Early: Since we might close applications early if we get a lot of great candidates, don’t wait until the last minute! Head over to our website and submit your application as soon as you can.
How to prepare for a job interview at Chessington World of Adventures Resort
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Guest Help & Information Host entails. Familiarise yourself with the key responsibilities, especially around customer service and accessibility support. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about times when you went above and beyond to help someone or resolved a tricky situation. This is crucial for a role focused on creating memorable experiences for guests.
✨Emphasise Teamwork
Since this role involves working closely with others, be ready to discuss your teamwork skills. Share specific instances where you collaborated effectively with colleagues to achieve a common goal. Highlighting your ability to thrive in a fast-paced environment will also impress the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they handle guest feedback. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.