At a Glance
- Tasks: Create memorable experiences for guests during their stay at night.
- Company: Join the exciting team at Chessington World of Adventures Resort.
- Benefits: Enjoy discounts on retail, restaurants, and free attraction tickets for you and your friends.
- Other info: Flexible hours with opportunities for fun and adventure in a dynamic environment.
- Why this job: Be the first point of contact and make every guest's night special.
- Qualifications: Friendly, professional, and strong communication skills are a must.
The predicted salary is between 13 - 13 £ per hour.
What you'll bring to the team
Are you passionate about creating memorable experiences? Do you thrive in a fast-paced, fun environment? Then we want you to be part of our team. Leave the everyday behind and unleash your imagination as you explore a career at Chessington World of Adventures Resort! We are looking for energetic, dedicated, and enthusiastic individuals to join our Night Hotel Front Office Team. We need exceptional team members who are committed to making every visit special for our guests.
You will be the first point of contact for guests during their stay of an evening through to the morning. You will assist guests with check‑in and any enquiries they may have to ensure high levels of satisfaction and provide them with all relevant information needed to get the best out of their stay.
Job Purpose: This role is to be the point of contact for guests during their stay from evening through to morning. You will assist them at check‑in with any enquiries they may have, ensuring high levels of satisfaction and that they receive all relevant information. You will guide guests to their rooms and provide them with pertinent details. For our guests arriving in the evening, you will meet and greet them and provide help with accommodation and luggage as needed, ensuring a unique, tailored service that meets their individual requirements. You will address any guest problems, complaints, or compliments and pass on relevant information to the Night Manager. You will provide knowledge of room types, facilities, and locations around the Resort, and support the Front Office team with check‑in and lobby hosting during busy periods.
Key Accountabilities:
- Keeping the inside and outside public areas clean and tidy and preparing for the following day’s events in the conference centre.
- Auditing the financial activities of the hotel and reporting any issues to the night’s duty manager.
- Reporting potential Health & Safety hazards to the Night Manager; conducting hotel evacuations in accordance with Fire & Safety regulations, performing walk‑rounds and fire extinguisher checks during each shift.
- Ensuring security procedures regarding guest valuables, departmental keys, floats, and hotel late‑night access are always adhered to.
- Addressing guest problems, complaints, or compliments and communicating relevant information to the Reception Team Leader or Hotel Manager.
- Providing guests with knowledge of room types, facilities and locations with the Resort.
- Supporting the Front Office team with check‑in and lobby hosting when busy.
Qualifications & Experience:
- A friendly, professional, and approachable manner with a passion for delivering excellent guest service.
- Strong communication skills and the ability to interact confidently with guests and colleagues.
- Ability to remain calm and professional when dealing with guest enquiries, complaints, or unexpected situations.
- Good attention to detail and the ability to follow procedures accurately.
- Comfortable working independently during night shifts and taking responsibility for guest and hotel safety.
- Flexibility to work evenings, overnight shifts, weekends, and bank holidays as required.
Benefits:
- 25% discount in our retail shops and restaurants.
- 40% off LEGO online.
- Merlin Magic Pass – free tickets to all our attractions worldwide for you, your family, and friends every year.
- Discounted rates at Merlin hotels all over the world.
- Employee pricing up to 55% off cinema tickets.
Pay Range: GBP £13.00/Hr.
Front of House Assistant - Nights in Ewell employer: Chessington World of Adventures Resort
Join Chessington World of Adventures Resort, where we celebrate creativity and passion in a vibrant work environment. As a Front of House Assistant, you'll not only play a crucial role in ensuring our guests have unforgettable experiences but also enjoy fantastic benefits like discounts on retail and dining, free attraction tickets for you and your loved ones, and opportunities for personal growth within a dynamic team. Embrace the adventure and make every night special for our guests while working in a fun and supportive atmosphere.
Contact Details:
Chessington World of Adventures Resort Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Assistant - Nights in Ewell
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Chessington World of Adventures Resort. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Chessington World of Adventures Resort
Don't be shy about reaching out to Chessington World of Adventures Resort directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Assistant - Nights in Ewell
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Chessington World of Adventures Resort and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Chessington World of Adventures Resort
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
