At a Glance
- Tasks: Create unforgettable experiences for guests at events and VIP encounters.
- Company: Join a fun, dynamic team at Chessington World of Adventures.
- Benefits: Competitive pay, discounts on shopping, dining, and travel, plus free tickets for friends and family.
- Other info: Ongoing training and development opportunities available.
- Why this job: Be part of a vibrant environment where you can make lasting memories for guests.
- Qualifications: Positive attitude, teamwork skills, and customer service experience preferred.
The predicted salary is between 12 - 15 £ per hour.
Are you passionate about creating memorable experiences? Do you thrive in a fast-paced, guest-focused environment? Then we want YOU to be part of our team. As an Events and Experiences Host, you will be part of a dynamic team responsible for selling and delivering a range of premium guest experiences, birthday parties, VIP family visits, corporate events, and conference centre events.
You'll play a key role in creating unforgettable moments for our guests while actively contributing to departmental revenue targets through exceptional service and product knowledge. We are looking for highly motivated individuals with enthusiasm and energy who place outstanding guest interactions at the heart of everything they do.
Strong communication skills are essential, both when working with colleagues and engaging with guests, along with a friendly, positive, and professional approach at all times. As the role often involves hosting VIP and high-profile guests, maintaining professionalism and discretion throughout every interaction is key.
You must be comfortable working both independently and as part of a team, with the confidence to make decisions and communicate clearly with guests and colleagues in a fast-paced but rewarding environment. The role also involves confidently promoting and selling experiences and products across the Resort, helping to achieve sales targets while enhancing the guest experience.
Following training, you will be responsible for processing transactions accurately and adhering to cash handling and PCI procedures. For candidates with a full driving licence, the role may include driving our modified Safari Truck to provide guests with a safe and memorable journey through the Wanyama Reserve.
Day-to-day, this role will include:
- Hosting engaging VIP experiences, animal encounters, birthday parties, and behind-the-scenes experiences.
- Guiding guests around the Resort as part of our Ultimate Day Out and VIP packages.
- Supporting the delivery of corporate events and conference centre functions.
- Promoting, selling, and upselling experiences and products across the Resort, including Fastrack, Annual Passes, and other premium offerings.
- Providing exceptional guest service and building memorable guest interactions.
- Maintaining in-depth knowledge of Chessington and Merlin products and experiences.
- Completing cashier duties and ensuring all transactions are processed accurately.
- Preparing event and conference spaces to a high standard.
- Completing daily operational paperwork and departmental administration.
- Delivering hotel packages to guests staying in our on-site hotels.
- Driving the Safari Truck safely and in line with company policies and procedures (where applicable).
Above all, you'll be committed to delivering outstanding guest experiences, maintaining high operational standards, and helping to make every visit to Chessington World of Adventures truly unforgettable.
We need you to come with a positive attitude, enjoy working as part of a team especially in a fast-paced environment, and be able to deliver jaw dropping fun to our Guests!
Previous experience in a customer facing role desirable.
Over 18 years old
Full UK Manual Driving License (preferred)
A competitive hourly rate
Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel
25% discount in our on-site retail shops and restaurants
40% discount on Lego Merlin Magic Pass - 20 free tickets for you, your family, and friends to enjoy all our Merlin Attractions across the world
Ongoing training and development opportunities
Events & Experience Host in Ewell employer: Chessington World of Adventures Resort
Join us at Chessington World of Adventures, where we pride ourselves on creating unforgettable experiences for our guests in a vibrant and fast-paced environment. As an Events & Experience Host, you'll benefit from competitive pay, extensive training, and a supportive work culture that values teamwork and personal growth. With unique perks like discounts across various retailers and free tickets to Merlin attractions, we ensure our employees enjoy both professional fulfilment and exciting benefits.
Contact Details:
Chessington World of Adventures Resort Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Events & Experience Host in Ewell
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
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Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Chessington World of Adventures Resort. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Chessington World of Adventures Resort
Don't be shy about reaching out to Chessington World of Adventures Resort directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Events & Experience Host in Ewell
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Chessington World of Adventures Resort and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Chessington World of Adventures Resort
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
