At a Glance
- Tasks: Create unforgettable experiences and lead a talented team at a top family destination.
- Company: Join the iconic Chessington World of Adventures and shape memorable moments.
- Benefits: Enjoy discounts on LEGO, free attraction tickets, and ongoing training opportunities.
- Other info: Dynamic role with opportunities for growth and collaboration in a fun environment.
- Why this job: Make a real impact by crafting unique events that guests will cherish forever.
- Qualifications: Experience in sales or events management and a passion for guest satisfaction.
The predicted salary is between 31500 - 38500 £ per year.
What you'll bring to the team
Ready to create extraordinary experiences that bring people together through play?
Join the team behind one of the UK's most iconic family destinations and help shape the moments guests remember long after they've gone home!
We're looking for a Sales Manager, Events & Experiences at Chessington World of Adventures, who will lead the delivery and growth of a diverse portfolio of unforgettable experiences, from VIP adventures and animal encounters to corporate events, celebrations, hotel packages and seasonal activations.
Working closely with teams across the resort, you will build strong partnerships that bring ideas to life.
You will lead on complex enquiries, transform opportunities into successful events, and create seamless journeys for guests and clients from first contact through to delivery.
With a focus on innovation, you'll identify and launch new experiences that create memorable moments while driving revenue and guest satisfaction.
You will inspire, coach and develop a talented Events & Experiences team, creating an environment where collaboration, creativity and exceptional service thrive.
By translating strategy into action, you'll empower your team to achieve ambitious commercial goals while delivering experiences that guests can't wait to recommend and revisit.
As a leader within the wider resort operation, you'll use insight, feedback and performance data to continuously improve our offer, strengthen guest experiences and identify new opportunities for growth.
You'll also champion health, safety and compliance, ensuring every event and experience is delivered with care, confidence and attention to detail.
Qualifications & Experience
- Proven experience in a sales, events, hospitality, attractions or experiences management role.
- Strong commercial awareness with the ability to balance guest experience, revenue growth and profitability.
- Experience leading, coaching and developing high-performing teams.
- Influence and stakeholder management skills with the ability to build trusted relationships across multiple departments and external partners.
- Strong operational planning and organisational skills, with experience managing multiple priorities in a fast-paced environment.
- Ability to identify opportunities, develop new concepts and bring innovative ideas to life.
- Exceptional communication skills, with confidence engaging a wide range of internal and external audiences.
- Customer-focused mindset with a passion for creating memorable guest experiences.
- Experience analysing feedback, performance metrics and commercial data to drive continuous improvement.
- Understanding of health, safety and compliance requirements within a guest-facing environment.
- Proactive, energetic and collaborative approach, with a commitment to delivering excellence and inspiring others to do the same.
Benefits
• 40% discount off LEGO® sets and products on the online LEGO Store!
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
• Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Access to Perks at Work which 30,000+ national & local employee discounts
- Ongoing training & development
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments. biz and one of the team will get back to you as soon as possible.
Pay Range
Events & Experiences Manager employer: Chessington World of Adventures Resort
At Chessington World of Adventures Resort, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As a Capital Projects & Delivery Coordinator, you will enjoy opportunities for professional growth while working in a dynamic environment surrounded by the excitement of the resort. Our commitment to employee development, coupled with competitive benefits and a collaborative team atmosphere, makes this an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Chessington World of Adventures Resort Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Events & Experiences Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Chessington World of Adventures Resort. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Chessington World of Adventures Resort
Don't be shy about reaching out to Chessington World of Adventures Resort directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Events & Experiences Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Chessington World of Adventures Resort and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Chessington World of Adventures Resort
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
