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For Companies At a Glance
- Tasks: Engage customers and drive sales in the Outdoor Living department.
- Company: Join a vibrant team dedicated to outdoor living solutions.
- Benefits: Competitive pay, flexible hours, and a fun work environment.
- Why this job: Make a difference by helping customers create their dream outdoor spaces.
- Qualifications: Passion for sales and excellent customer service skills.
- Other info: Work outdoors and enjoy a dynamic team atmosphere.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Purpose of the Role: To support the Outdoor Living department by delivering excellent customer service, proactively engaging every customer who enters the showrooms, actively driving sales through confident, consultative selling and maintaining high retail and merchandising standards. The role focuses on engaging customers, converting enquiries into sales, and ensuring the department is welcoming, safe and commercially presented at all times.
Key Responsibilities
- Sales & Customer Engagement
- Proactively approach and acknowledge every customer who enters the Outdoor Living showrooms in a friendly and professional manner.
- Engage customers to understand their outdoor living needs and offer appropriate advice, solutions and products.
- Confidently sell Outdoor Living products including furniture, BBQs, Pergolas, outdoor kitchens, accessories and seasonal ranges.
- Ensure no customer leaves the department without being offered assistance.
- Daily follow up on customer enquiries and quotations to maximise sales conversion.
- Upsell, cross-sell and recommend complementary products to increase transaction value.
- Support the department in achieving sales targets.
- Promote offers and promotions to customers.
- Deliver a welcoming, knowledgeable and consultative service to every customer.
- Support customers throughout their buying journey, including product selection, quotations, delivery options and aftersales queries.
- Build rapport and trust to create a positive and memorable customer experience.
- Handle customer questions or concerns professionally, escalating issues where appropriate.
- Ensure customers leave with a positive impression of the Outdoor Living Showrooms.
- Maintain a clean, tidy and well-presented Outdoor Living department at all times.
- Ensure daily checklists are completed daily and standards are consistently maintained.
- Ensure furniture and displays are built, maintained and presented to a high standard.
- Follow merchandising guidelines to keep displays commercial, inspiring and seasonally relevant.
- Ensure POS, pricing and signage are accurate and up to date.
- Support layout changes and promotional displays as required.
- Assist with stock replenishment, rotation and availability.
- Handle stock carefully to minimise damage and shrinkage.
- Report low stock levels, damages or maintenance issues promptly.
- Follow all health & safety, fire safety and security procedures.
- Complete all tasks as required.
- Work with line manager and colleagues to support department goals.
- Work with colleagues to ensure customers are greeted promptly, even during busy periods.
- Communicate effectively with the supervisor and retail manager regarding sales opportunities, customer feedback or issues.
- Support other departments when required to ensure smooth store operations.
Skills & Attributes
- Confident and comfortable approaching customers proactively.
- Passion for sales and delivering excellent customer service.
- Friendly, approachable and professional manner.
- Strong communication and listening skills.
- Enthusiastic, proactive and willing to learn product knowledge.
- Reliable, flexible and comfortable working outdoors in varying weather conditions.
- Team-focused with a strong sense of personal responsibility.
Outdoor Living Assistant- Full Time employer: Chessington Nurseries Ltd
Contact Detail:
Chessington Nurseries Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outdoor Living Assistant- Full Time
✨Tip Number 1
Get to know the company and its products inside out. When you walk into that interview, show us you’re not just another candidate but someone who genuinely understands what we do in Outdoor Living. This will help you engage with us and our customers better!
✨Tip Number 2
Practice your customer engagement skills! Role-play scenarios where you approach customers and offer solutions. The more comfortable you are with consultative selling, the more confident you'll be when it counts.
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing us your enthusiasm for the role. Plus, it keeps you fresh in our minds as we make our decisions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re proactive and keen to join our team in delivering top-notch customer service.
We think you need these skills to ace Outdoor Living Assistant- Full Time
Some tips for your application 🫡
Show Your Passion for Outdoor Living: When writing your application, let your love for outdoor living shine through! Share any personal experiences or interests related to outdoor spaces, whether it's gardening, barbecuing, or simply enjoying nature. We want to see that you're genuinely excited about the role!
Highlight Your Customer Service Skills: Make sure to emphasise your customer service experience in your application. Talk about times you've gone above and beyond to help customers, as this is key for us. Remember, we’re looking for someone who can create a welcoming atmosphere and build rapport with our customers.
Be Confident and Proactive: In your written application, convey your confidence and proactive approach. Use examples that demonstrate how you’ve taken initiative in previous roles, especially in sales or customer engagement. We love candidates who are ready to jump in and make a difference!
Tailor Your Application to Us: Don’t forget to tailor your application specifically to StudySmarter and the Outdoor Living Assistant role. Mention how your skills align with our values and the job description. Applying through our website is the best way to ensure your application gets noticed!
How to prepare for a job interview at Chessington Nurseries Ltd
✨Know Your Products
Familiarise yourself with the Outdoor Living products, from furniture to BBQs. Being able to confidently discuss features and benefits will show your passion for sales and help you engage customers effectively.
✨Practice Your Customer Engagement Skills
Think of scenarios where you might need to approach a customer. Practise how you would greet them and ask about their needs. This will help you feel more comfortable during the interview and demonstrate your proactive approach.
✨Showcase Your Team Spirit
Be ready to discuss examples of how you've worked well in a team. Highlighting your ability to support colleagues and communicate effectively will show that you're a great fit for their team-focused environment.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and the company, plus it gives you a chance to learn more about their expectations and culture.
